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Added 52 mins ago
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Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 1 hour ago
MV
Senior Project Engineer (Liquid Waste, Wastewater Treatment Facility Planning)
Metro Vancouver
BC · British Columbia, Canada
- Full-time
Added 1 hour ago
MV
Senior Project Engineer
Metro Vancouver
BC · British Columbia, Canada
- Full-time
Senior Project Engineer (Liquid Waste, Wastewater Treatment Facility Planning) - Metro Vancouver
Added 1 hour ago
TA
Technical Product Manager (Insurance)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Communicate product strategy, progress, and outcomes to senior leadership and key stakeholders.
Added 2 hours ago
LC
Senior Analyst, Lease Administration
Loblaw Companies Limited
Brampton, ON
- Full-time
The Senior Lease Analyst is responsible for the administration, analysis, and resolution of complex lease-related financial matters across a portfolio of leased properties. This role serves…
Added 2 hours ago
KC
Junior Analyst, Investment Management (Coop)
KV Capital
AB · Edmonton, AB
- Internship
Reporting to the Director, Investment Management, the Junior Analyst, Investment Management is responsible for a variety of cross-functional responsibilities including assisting with the…
Added 2 hours ago
MC
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
- Contract
Our confidential Toronto-based client is seeking two Senior Business Analysts to support the migration of a large-scale Canadian wealth management legacy platform to a new vendor solution.…
Added 2 hours ago
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Lead Analyste d’affaires
CGI
Quebec, QC
- Full-time
We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.
Added 2 hours ago
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Bilingual Senior Analyst, Channels and AI Enablement - Tangerine
Tangerine
Toronto, ON
- Full-time
Added 3 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
Added 3 hours ago
GC
Analyst, Fund Operations
Guardian Capital Group
Toronto, ON
- Full-time
Reporting to the Senior Manager Fund Analyst the main responsibility of this position is to support all fund operations for Guardian Capital LP, overseeing administrative responsibilities…
Added 3 hours ago
IE
Senior Analyst, Financial Reporting
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Analyst, Financial Reporting is responsible for supporting IMAX Corporation’s financial reporting, consolidation, technical accounting, and financial analysis activities. This…
Added 3 hours ago
PC
Senior Business Systems Engineer - 1751 - 175325 - 175490
Piper Companies
ON · Durham, ON
- Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, ERP Engineer, ERP Administrator, NetSuite, Oracle ERP, SAP, Microsoft Dynamics, Workday, Enterprise Applications,…
Added 3 hours ago
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Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
…within the target markets and segments of Canada (e.g., retail analyst, industry head offices, key retail gate keepers, DC business, key consultants, and record…
Added 4 hours ago
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Radiochemistry Analyst
ALS
Burlington, ON
- Full-time
The Senior Analyst will have overall accountability for the technical, quality, and production aspects of radiochemistry services, including method development and accreditation, commercial…
Added 4 hours ago
DM
Financial Analyst
Discovery Mining Ltd
Toronto, ON
- Full-time
The Financial Analyst works collaboratively with senior finance team members and operational finance partners to ensure accurate, timely, and consistent financial data, while developing a…
Added 4 hours ago
AG
Business Intelligence Analyst
ATCO Group
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 4 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Toronto, ON
- Full-time
Added 4 hours ago
AC
Senior Financial Reporting Analyst
Aston Carter
Mississauga, ON
- $100,000 to $110,000 CAD / year
- Full-time
Added 4 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Montreal, QC
- Full-time
Added 4 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Vancouver, BC
- Full-time
Added 4 hours ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 4 hours ago
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Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application…
Added 5 hours ago
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Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application…
Added 5 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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