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Added 7 mins ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Workforce Optimization
Added 7 mins ago
MC
Senior IT Business Analyst
MMC Corporate
Toronto, ON
- Other
5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
Added 22 mins ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to join our team in Edmonton to play a key role across all aspects of transaction delivery.
Added 22 mins ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to join our team in Edmonton to play a key role across all aspects of transaction delivery.
Added 22 mins ago
W
Senior Pricing Analyst
WM
Kitchener, ON
- Full-time
As a Senior Pricing Analyst, you'll combine business insight, financial analysis, and strategic thinking to make pricing recommendations that support company growth and profitability.
Added 38 mins ago
T
Senior Finance Analyst- Customer Platform Finance
TD
Toronto, ON
- Full-time
Reporting to the Sr Manager, the Senior Financial Analyst position within the CBTS Finance group requires an action-oriented individual with strong technical skills, good business acumen…
Added 38 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Added 38 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Works independently as the senior or lead system analyst and coaches/guides members within area of expertise
Added 38 mins ago
M
AI Opportunities | Opportunités en IA
McKesson
Montreal, QC
- Full-time
…size it before it moves. Open roles: Lead Solution Architect, Senior Business Analyst, Data Scientist, Data…
Added 53 mins ago
VF
Sr. Analyst, Business Intelligence
Village Farms International
Montreal, QC
- Full-time
Added 53 mins ago
Software Development Senior Analyst
NTT DATA Services
Brampton, ON
We are currently seeking a Software Development Senior Analyst to join our team in Brampton, Ontario (CA-ON), Canada (CA).
Added 1 hour ago
Senior Financial Analyst
Bell
Toronto, ON
The Financial Analyst reports to the Senior Manager, Product Management, within the Wireless team and provides financial insight that supports product, operational, and investment decisions.
Added 1 hour ago
SAP Functional Analyst S/4 HANA P2P
BRP
Montreal, QC
We are looking for a Senior SAP MM/PP Analyst with proven expertise in both SAP ECC and SAP S/4HANA environments. This role requires a professional who not only has deep functional and…
Added 1 hour ago
B
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
- Full-time
This existing role will report to our Senior Director, Digital, the Digital/Social & Influencer Analyst will play a key role in supporting digital research, planning, and paid media…
Added 1 hour ago
M
Senior IT Business Analyst (Insurance)
Marsh
Toronto, ON
- Full-time
5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
Added 1 hour ago
MS
Senior Business Analyst
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
10+ years of Business Analyst / Business Systems Analyst experience.
Added 1 hour ago
Training Business Analyst Sr
Dayforce
Canada
The Senior Business Analyst is a key member of the Government of Canada (GC) Training Delivery team, responsible for the analysis, reporting, systems, processes, and program coordination…
Added 1 hour ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.
Added 1 hour ago
T
Senior Analyst, Governance and Control
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, is to support TDS businesses in adhering to applicable Financial Crimes Risk Management (FCRM) and…
Added 1 hour ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Coordinate with sales data analyst to develop and maintain dealer and Territory Manager dashboards across Brandt product lines to provide timely visibility to sales activity, performance…
Added 1 hour ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 2 hours ago
GT
Analyst, Business Planning and Analysis
Greater Toronto Airports Authority
Toronto, ON
- Full-time
As an Analyst, Business Planning & Analysis, you will:
Added 2 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 2 hours ago
2I
Cyber Security Analyst - Incident Response
2iSolutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
We are seeking a senior IT Security Analyst with strong experience in incident response for a permanent full time position. This is mainly remote with 1-2 days onsite per month.
Added 2 hours ago
TP
Analyst, Business Planning and Analysis
Toronto Pearson International Airport
Toronto, ON
- Full-time
As an Analyst, Business Planning & Analysis, you will:

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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