We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.
Key Responsibilities
- Lead discovery workshops and process transformation initiatives.
- Map current state and future state business processes.
- Identify optimization, automation and continuous improvement opportunities.
- Produce BPMN diagrams, process flows, swimlanes and journey maps.
- Facilitate stakeholder engagement and influence business decisions.
- Translate requirements into epics, user stories and acceptance criteria.
- Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
- Participate in Agile ceremonies, backlog refinement and PI Planning.
Required Qualifications
- 8+ years of Business Analysis experience.
- 5+ years of business process transformation experience.
- Strong Salesforce Service Cloud expertise.
- Excellent leadership, autonomy and consulting skills.
- Experience in Agile and SAFe environments.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team - one of the largest IT and business consulting services firms in the world.