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Added 1 hour ago
Architecte de solutions, Fabrication et Ingénierie
CGI
Montreal, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
Architecte de solution – Stratège Cloud & AI
CGI
Sherbrooke, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
Technicien centre d'assistance
CGI
Saguenay, QC · Chicoutimi, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
Responsable de la livraison – IA du quotidien
CGI
Montreal, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
Conseiller.ère livraison de projets
CGI
Montreal, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
Operateur Junior
CGI
Montreal, QC
Full-time
Backup, upon notification failures, rerun job as per documentation, resolve incident or escalate to support teams.
Added 1 hour ago
Gestionnaire de projet – Sécurité TI
CGI
Montreal, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 1 hour ago
QA Automation Engineering Consultant
CGI
Toronto, ON
Full-time
Disclaimer: "Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices…
Added 1 hour ago
Lead Developer – Innovateur AI & GitHub Copilot
CGI
Sherbrooke, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 2 hours ago
Maintenance Manager/Superintendent
Intertape Polymer Group (IPG)
Truro, NS
At IPG, you will find more than just a job - you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team…
Added 5 hours ago
Retail Associate, PT - Nike Mirabel
Nike
Mirabel, QC · NFS CA MIRABEL
Part-time
…floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers…
Added 5 hours ago
Retail Associate, FT - Nike Mirabel
Nike
Mirabel, QC · NFS CA MIRABEL
Full-time
…floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers…
Added 6 hours ago
Technicien (ne) à la facturation
Sanimax
Montreal, QC
Full-time
Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you…
Added 6 hours ago
Pharmacy Assistant
Rexall Care Network
London, ON
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 7 hours ago
Sales Clerk - Front Shop
Rexall Care Network
Guelph, ON
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 7 hours ago
Architecte de solutions IA – Senior
CGI
Montreal, QC
Full-time
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective…
Added 7 hours ago
Pharmacy Assistant
Rexall Care Network
Surrey, BC
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 7 hours ago
Business Analyst Student - (12 months) - Winter Term 2027
Canadian Tire Corporation
Mississauga, ON
Full-time
…are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific…
Added 8 hours ago
Sales Associate
Structube
Waterloo, ON
Full-time
Dream a space for them. Dream a career for you!
Added 9 hours ago
MANGO - Part Time Shift Lead - Toronto Eaton Centre
Fox Group Canada Inc.
Toronto, ON
Part-time
…expansions down the pipeline, we will be sure to turn your retail job into your dream…
Added 9 hours ago
MANGO - Sales Associate - Toronto Eaton Centre
Fox Group Canada Inc.
Toronto, ON
Part-time
…expansions down the pipeline, we will be sure to turn your retail job into your dream…
Added 9 hours ago
Occupational Health Nurse
Apex Occupational Health Solutions Inc
Kitchener, ON
Full-time
A can-do attitude with a willingness to learn. There isn't a job that is too big or too small at Apex.
Added 9 hours ago
Senior Technical Sourcer II
Brex
Vancouver, BC
…believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your…
Added 10 hours ago
Receptionist (M/F/NB) GERMAN
MAMA SHELTER
Zurich, ON
Full-time
You dream of finally using that third language that’s been sitting in your brain for way too long! 🌍🗣️
Added 10 hours ago
Guest Service Agent
Drake Hotel Properties
Toronto, ON
Full-time
We are currently seeking a Guest Service Agent to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality…

CGI

Operateur Junior

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Members of the Operation Control Center (OCC) team provide onsite support on a 24x7x365 basis. He will be responsible of the first level of support. He is responsible of monitoring and following up of systems/servers, must be vigilant and proactive in order to avoid or minimize any incident. He is also the owner of all incidents and request that are assigned to him and must react quickly to solve them and reestablish the service. If need be, he must escalate to the second level of support to make sure that the resolution time is respected.

Your future duties and responsibilities

From time to time, will work jointly with the support L2 3 to solve some technical problems or set up new services.

Together with the supports, he will participate to deployments, upgrades and various tests.

The person who will obtain this post will join a young and dynamic team which supports multiplatform environments and multi customers.

Server Monitoring

First Level of support

Take charge of the incident and perform investigation in less than 15 min.

Resolution of incidents through the use of documented procedures and coordination of recovery activities with other support teams if needed.

Engage Incident management and supports teams if necessary to ensure that incidents are resolved in a timely manner within the timeframes (warm transfer with certain clients when necessary).

Participate in Incident Review meetings

Creation of tickets for incidents detected manually

Execute and log daily activities within a daily checklist/shift log

Perform daily reboots of various Wintel servers on a regular schedule in the Production environment.

Perform weekly reboots of specified servers in the Non Prod Environment

Create changes as per schedule for patching

Deploy automated patches as per schedule (OS and application).

VM server creation or changes

Backup, upon notification failures, rerun job as per documentation, resolve incident or escalate to support teams.

Incident Management

Resolution of incidents and job failures through the use of documented procedures and coordination of recovery activities with other support teams (Application, Technical, Client, Vendors, etc)

Engage Incident management team and Service Delivery Managers as necessary to ensure that incidents are resolved in a timely manner.

Document incident recovery activities by updating/closing tickets on a regular basis

Prepare incident reports detailing recovery actions and process improvements

Participate in Incident Review meetings

Problem Management

Analyze ticket data to proactively detect incident trends/problems

Coordinate with support teams to investigate/resolve problems once they have been detected

Engage the Problem Management team as required to assist with investigation/resolution activities for more serious/complex problems

Participate in problem review meetings and assist with implementing proposed solutions

Change Management

Coordinate scheduling of maintenance activities and change requests with other Client/Internal teams

Provide formal approval of scheduled activities within multiple ticketing systems for audit and workflow purposes

Execute scheduled maintenance activities, service requests and change requests as necessary/requested

Resolve incidents resulting from maintenance activities/change requests by working with change coordinators/clients as necessary

Update and close records after work has been performed and provide status updates back to change coordinators

Security

Perform console management for centrally managed solutions of endpoints security (e.g. antivirus, antispam, encryption, etc.)

Utilizes software and hardware tools to diagnose and resolve security incidents following agreed upon procedures;

Maintains operational documentation

General

Represent Operations in conversations with other Client/CGI teams in meetings

Suggest improvements to internal support procedures

Develop and maintain internal support documentation, checklists, shiftlogs, etc

Prepare metrics showing the quantity of jobs executed, tickets opened, etc for use by management in monthly dashboard reports

Monitor and maintain ticketing queues within multiple systems

Required Qualifications To Be Successful In This Role

Requirement:

Must be able to learn easily, flexible, able to work simultaneously with many customers (various technologies), good knowledge in the following tools or platforms:

Mainframe

AS400

Control M, batch monitoring.

ServiceNow

Network, etc.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40,000–$70,000. This role is an existing vacancy

Work on shift 24/7 (weekend included).
Compressed schedule 3 days a week but may change according to the needs;
Must remain in the position for a minimum of two years prior to a transfer (but possible to move in the team).
Education and Experience:

Computer Science Technology Diploma (DEC or equivalent in T1).

Sociable, flexible, and able to work as a team.

Experience Not Required.

Bilingual (French and English)

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Monitor systems and servers, provide first-level support, investigate and resolve incidents, and escalate issues when needed to restore services within required timeframes. Coordinate maintenance, changes, patching, backups, and security operations while documenting work, monitoring ticket queues, and contributing to incident and problem reviews.

Requirements

A Computer Science Technology diploma (DEC or equivalent) is required, but prior experience is not required. Candidates should be sociable, flexible, able to work well in a team and across multiple customers, and able to learn the listed platforms and tools; bilingual French and English ability is specified.

Skills

Server Monitoring
First-Level Support
Incident Management
Problem Management
Change Management
Ticket Management
Batch Monitoring
Mainframe
AS/400
Control-M
ServiceNow
Network Support
Wintel Server Administration
Patch Deployment
Backup Operations
Security Operations

Visa sponsorship

Not detected in the job text

Keywords

Operations Control Center
24/7/365 Support
Server Monitoring
First-Level Support
Incident Management
Problem Management
Change Management
ServiceNow
Mainframe
AS/400
Control-M
Batch Monitoring
Network Support
Wintel Servers
Virtual Machines
Patch Management
Operating System Patching
Application Patching
Backup Operations
Endpoint Security
Antivirus
Antispam
Encryption
Ticketing Systems
Service Recovery
Maintenance Scheduling
Incident Reporting
Shift Logs
Technical Support
Multiplatform Environments

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