Jobs in Canada

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Added 2 hours ago
Software Engineer I (Cobol Developer)
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Senior Product Manager
Vena Solutions
Remote, Canada
Full-time · Remote
…research, internal feedback, in-depth review, and design and technical discussions. You will make decisions to prioritize platform features and define the MVP for launch, and plan…
Added 3 hours ago
FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Ottawa, ON
Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 3 hours ago
Intermediate Product Reliability Engineer
Siemens Healthineers
Ottawa, ON · YOW B
Full-time
…ongoing in-house and field product performance, and providing technical consultation for sensor-related…
Added 3 hours ago
Mgr. Enterprise Risk Mgm
Rogers Communications
Toronto, ON
…and agentic systems, sufficient to assess risks and challenge technical…
Added 3 hours ago
Conseiller(ère) technique / Service Advisor
AutoCanada Inc.
Laval, QC
Full-time
Added 4 hours ago
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
Full-time
Demonstrated technical competence and a commitment to quality patient care
Added 4 hours ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Added 4 hours ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Added 4 hours ago
OWSS Program FTS Technician
General Dynamics Land Systems–Canada
Ottawa, ON
Full-time
…Support (OWSS) Wheeled Light Armoured Vehicle (WLAV) Fleet Technical Services (FTS) Team in Ottawa, Ontario. The focus of a Life Cycle Material Manager (LCMM) is to maximize the…
Added 4 hours ago
Senior Research Scientist
Siemens Healthineers
Ottawa, ON
Full-time
The role operates at a scientist level and requires a high degree of independence and technical expertise. Responsibilities include technical development and experimental screening, as well…
Added 4 hours ago
Intermediate Product Reliability Engineer
Siemens Healthineers
Ottawa, ON
Full-time
…ongoing in-house and field product performance, and providing technical consultation for sensor-related…
Added 5 hours ago
Senior Business Analyst - Fredericton, New Brunswick
CGI
Fredericton, NB
Full-time
Translate business requirements into technical solutions, outlining functional and non-functional specifications.
Added 5 hours ago
Architecte de solutions, Fabrication et Ingénierie
CGI
Montreal, QC
Full-time
Excellent communication skills and the ability to explain complex technical concepts to both technical and non-technical audiences, including executive-level stakeholders.
Added 5 hours ago
Technicien centre d'assistance
CGI
Saguenay, QC · Chicoutimi, QC
Full-time
…opportunities and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading edge Global IT…
Added 5 hours ago
Responsable de la livraison – IA du quotidien
CGI
Montreal, QC
Full-time
Minimum 5 years of technical project management experience, specializing in scaling enterprise software from proof of concept to production using Agile
Added 5 hours ago
Operateur Junior
CGI
Montreal, QC
Full-time
From time to time, will work jointly with the support L2 3 to solve some technical problems or set up new services.
Added 5 hours ago
New Grad: AI-Assisted Full-Stack Developer
CGI
Toronto, ON
Full-time
Bachelor's degree in Computer Science, Software Engineering, or a closely related technical field, OR equivalent practical portfolio experience.
Added 5 hours ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…to us. If you require an accommodation, please inform your…
Added 5 hours ago
QA Automation Engineering Consultant
CGI
Toronto, ON
Full-time
Disclaimer: "Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices…
Added 5 hours ago
Lead Developer – Innovateur AI & GitHub Copilot
CGI
Sherbrooke, QC
Full-time
…tools. As Lead Developer, you will boost productivity, mentor technical teams, and shape next-generation software…
Added 6 hours ago
Principal Data Quality and Governance Engineer
''
Toronto, ON
Full-time
Lead data quality discovery workshops with business stakeholders and collaborate with data owners, stewards, and technical teams to define quality metrics, key performance indicators,…
Added 8 hours ago
Applications Development Technology Senior Lead
Citi
Mississauga, ON
Full-time
…of this role is to drive organizational capability, set the technical direction for enterprise applications, and ensure the delivery of scalable, secure, resilient, and high-performance…
Added 8 hours ago
Journeyman Mechanic
Finning
Edmonton, AB
Full-time
Complete technical documentation (service reports, warranty, crossover notes)
Added 8 hours ago
Intermediate Telecommunications Analyst - Contract - 19488
LRO Staffing
Gatineau, QC
Contract
A minimum of 12 months of experience within the past two years providing technical support to an enterprise network. This is a mandatory requirement

CGI

Operateur Junior

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Members of the Operation Control Center (OCC) team provide onsite support on a 24x7x365 basis. He will be responsible of the first level of support. He is responsible of monitoring and following up of systems/servers, must be vigilant and proactive in order to avoid or minimize any incident. He is also the owner of all incidents and request that are assigned to him and must react quickly to solve them and reestablish the service. If need be, he must escalate to the second level of support to make sure that the resolution time is respected.

Your future duties and responsibilities

From time to time, will work jointly with the support L2 3 to solve some technical problems or set up new services.

Together with the supports, he will participate to deployments, upgrades and various tests.

The person who will obtain this post will join a young and dynamic team which supports multiplatform environments and multi customers.

Server Monitoring

First Level of support

Take charge of the incident and perform investigation in less than 15 min.

Resolution of incidents through the use of documented procedures and coordination of recovery activities with other support teams if needed.

Engage Incident management and supports teams if necessary to ensure that incidents are resolved in a timely manner within the timeframes (warm transfer with certain clients when necessary).

Participate in Incident Review meetings

Creation of tickets for incidents detected manually

Execute and log daily activities within a daily checklist/shift log

Perform daily reboots of various Wintel servers on a regular schedule in the Production environment.

Perform weekly reboots of specified servers in the Non Prod Environment

Create changes as per schedule for patching

Deploy automated patches as per schedule (OS and application).

VM server creation or changes

Backup, upon notification failures, rerun job as per documentation, resolve incident or escalate to support teams.

Incident Management

Resolution of incidents and job failures through the use of documented procedures and coordination of recovery activities with other support teams (Application, Technical, Client, Vendors, etc)

Engage Incident management team and Service Delivery Managers as necessary to ensure that incidents are resolved in a timely manner.

Document incident recovery activities by updating/closing tickets on a regular basis

Prepare incident reports detailing recovery actions and process improvements

Participate in Incident Review meetings

Problem Management

Analyze ticket data to proactively detect incident trends/problems

Coordinate with support teams to investigate/resolve problems once they have been detected

Engage the Problem Management team as required to assist with investigation/resolution activities for more serious/complex problems

Participate in problem review meetings and assist with implementing proposed solutions

Change Management

Coordinate scheduling of maintenance activities and change requests with other Client/Internal teams

Provide formal approval of scheduled activities within multiple ticketing systems for audit and workflow purposes

Execute scheduled maintenance activities, service requests and change requests as necessary/requested

Resolve incidents resulting from maintenance activities/change requests by working with change coordinators/clients as necessary

Update and close records after work has been performed and provide status updates back to change coordinators

Security

Perform console management for centrally managed solutions of endpoints security (e.g. antivirus, antispam, encryption, etc.)

Utilizes software and hardware tools to diagnose and resolve security incidents following agreed upon procedures;

Maintains operational documentation

General

Represent Operations in conversations with other Client/CGI teams in meetings

Suggest improvements to internal support procedures

Develop and maintain internal support documentation, checklists, shiftlogs, etc

Prepare metrics showing the quantity of jobs executed, tickets opened, etc for use by management in monthly dashboard reports

Monitor and maintain ticketing queues within multiple systems

Required Qualifications To Be Successful In This Role

Requirement:

Must be able to learn easily, flexible, able to work simultaneously with many customers (various technologies), good knowledge in the following tools or platforms:

Mainframe

AS400

Control M, batch monitoring.

ServiceNow

Network, etc.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40,000–$70,000. This role is an existing vacancy

Work on shift 24/7 (weekend included).
Compressed schedule 3 days a week but may change according to the needs;
Must remain in the position for a minimum of two years prior to a transfer (but possible to move in the team).
Education and Experience:

Computer Science Technology Diploma (DEC or equivalent in T1).

Sociable, flexible, and able to work as a team.

Experience Not Required.

Bilingual (French and English)

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Monitor systems and servers, provide first-level support, investigate and resolve incidents, and escalate issues when needed to restore services within required timeframes. Coordinate maintenance, changes, patching, backups, and security operations while documenting work, monitoring ticket queues, and contributing to incident and problem reviews.

Requirements

A Computer Science Technology diploma (DEC or equivalent) is required, but prior experience is not required. Candidates should be sociable, flexible, able to work well in a team and across multiple customers, and able to learn the listed platforms and tools; bilingual French and English ability is specified.

Skills

Server Monitoring
First-Level Support
Incident Management
Problem Management
Change Management
Ticket Management
Batch Monitoring
Mainframe
AS/400
Control-M
ServiceNow
Network Support
Wintel Server Administration
Patch Deployment
Backup Operations
Security Operations

Visa sponsorship

Not detected in the job text

Keywords

Operations Control Center
24/7/365 Support
Server Monitoring
First-Level Support
Incident Management
Problem Management
Change Management
ServiceNow
Mainframe
AS/400
Control-M
Batch Monitoring
Network Support
Wintel Servers
Virtual Machines
Patch Management
Operating System Patching
Application Patching
Backup Operations
Endpoint Security
Antivirus
Antispam
Encryption
Ticketing Systems
Service Recovery
Maintenance Scheduling
Incident Reporting
Shift Logs
Technical Support
Multiplatform Environments

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