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CGI

Senior Application Support Analyst – Equities

Montréal, QC, Canada

Full-time

Apply on cgi.njoyn.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 31, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Senior Application Support Analyst – Equities

Mission
Being part of a dynamic team, you are convinced that technology can drive the transformation of our industry. In an agile oriented environment, you leverage the latest market leading technologies and solutions. Your actions will help our teams achieve our ambitious business goals by implementing a data centric enterprise architecture dedicated to Capital Markets.
The position is located within our Global Markets IT department at Crédit Agricole Corporate and Investment Bank (CIB). The Global Markets IT (GMI) department manages the global information system across the entire value chain of Capital Markets businesses. The GMI teams are primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the Americas, ensuring the best possible experience for our Trading, Sales and Operations users - both regionally and globally.
The successful candidate will own incident resolution, handle trader requests, and actively monitor the platform, while also contributing to its continuous improvement and resilience.
Key Responsibilities
1.          Incident Management
Act as the first line of escalation for production incidents on the Equity platform.
Triage, investigate, and drive resolution of issues within agreed SLAs, ensuring clear and timely communication to stakeholders, including Front Office Trading in New York.
2.          Trader & Business Request Handling
Serve as the primary IT contact for Trading, Sales and Operations teams.
Process and fulfill day to day trader requests (data queries, configuration changes, workflow investigations), ensuring high responsiveness and service quality.
3.          Active Application Monitoring
Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools.
Detect anomalies before they impact users and trigger appropriate remediation actions.
4.          Production Control Tower
Ensure proper monitoring instrumentation is in place and accessible, supporting both day to day platform stability and ad hoc analysis.
Maintain dashboards and alerting relevant to business operations.
5.          Root Cause Analysis & Continuous Improvement
Investigate recurring incidents and platform shortfalls.
Document findings and formalize proposals to address identified issues, working with development and infrastructure teams to implement fixes.
6.          Cross Regional Collaboration
Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization.
7.          Platform Tooling & Automation
Contribute to the improvement of support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities where relevant to production stability.
8.          Technology & Tools Adoption
Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries.

Requirements (ordered by priority)
1.          Application Support Experience – 5 years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry a degree in Computer Science is preferred.
2.          Monitoring Systems (ITRS Geneos, ELK) – Hands on experience required.
3.          Equities Business Knowledge – Equity business and financial market knowledge, understanding of equity front to back workflows, and basic instrument knowledge (stocks, indices, options, futures, swaps) P&L and VaR concepts are a plus.
4.          SQL and NoSQL – Query writing, stored procedures, and query optimization.
5.          Windows Server and UNIX/Linux – Windows Server environments (services, IIS, scheduled tasks) UNIX/Linux navigation, shell scripting, and Perl.
6.          Batch Scheduling and Ticketing – Control M incident and request tracking tools (Jira or equivalent).
7.          CI/CD and Containers – Working knowledge of Jenkins, Artifactory, and Ansible, as well as Docker and Kubernetes.
8.          AI Assisted Development – Hands on use of GitHub Copilot in daily workflows.
9.          Nice to Have – C# cloud platforms (AWS, Azure, Google Cloud).

Tools and Methodologies:
ITRS Geneos · ELK · SQL / NoSQL · Windows Server · IIS · UNIX/Linux · Shell · Perl · Control M · Jira · Jenkins · Artifactory · Ansible · Docker · Kubernetes · GitHub Copilot · C# · AWS / Azure / Google Cloud

Communication & Competencies
Excellent written and oral communication skills
Strong ability to explain technical issues to non technical audiences (traders, sales, management)
Rigorous incident and knowledge documentation habits
Ability to work under pressure in a fast paced trading environment
Self motivated, autonomous, and a strong team player
Meticulous, rigorous, and a fast learner
English fluency required

OTHER REQUIREMENTS
Term: 12 month contract
Target start date: September 2026
Language: Fluent in English, French is a plus.
Calendar/Holidays to follow: USA – New York

Apply on cgi.njoyn.com About employer

More about this job

Responsibilities

The Senior Application Support Analyst at CGI will own production incident resolution on the Equity platform, handle day-to-day trader and business requests, and monitor application health. The role also covers root cause analysis, dashboards and alerts, and working with teams in Asia and globally.

Requirements

CGI needs candidates with 5 years of application support, IT operations or SRE experience in financial services, plus hands-on monitoring tool experience. Candidates also need SQL, Windows Server and Linux skills, batch scheduling and ticketing knowledge, and familiarity with CI/CD, containers and GitHub Copilot.

Skills

ITRS Geneos
ELK
SQL
NoSQL
stored procedures
query optimization
Windows Server
IIS
scheduled tasks
UNIX/Linux
shell scripting
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker
Kubernetes
GitHub Copilot
C#
AWS
Azure
Google Cloud
incident management

Keywords

application support
production support
equity trading
capital markets
ITRS Geneos
ELK
SQL
NoSQL
Windows Server
IIS
UNIX
Linux
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker
Kubernetes

Seniority

Senior

Tools

ITRS Geneos
ELK
Jira
Jenkins
Artifactory
Ansible
Docker
Kubernetes
GitHub Copilot

Languages

English
French

Fields of study

Computer Science

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Work requirements

Jobs in Canada