Jobs in Canada

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Added 2 hours ago
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
Full-time
En tant que Concepteur électrique senior, membre de l’équipe d’ingénierie, vous serez responsable de concevoir, développer et valider des systèmes électriques et de produits…
Added 5 hours ago
Senior Interior Designer (Ottawa)
Provencher Roy
Ottawa, ON
Full-time
As a Senior Interior Designer, you will play a key leadership role in the design and delivery of a diverse portfolio of projects. You will contribute your expertise across all phases - from…
Added 10 hours ago
Senior Interior Designer
DMC Recruitment Group
Vancouver, BC
Full-time
As a Senior Interior Designer, you'll lead and work on projects from start to finish, balancing creative design with technical excellence and client-focused delivery. You'll play a key role…
Added 1 day ago
SR. STRUCTURAL DESIGNER
Giffen Consulting Ltd.
Saskatoon, SK
Full-time
Giffen Consulting Ltd. (Giffen) is looking to add a Senior Structural Designer to join a growing engineering team. We are looking for an individual with a mining and heavy industrial…
Added 1 day ago
Director of Sales,Trade & Designer Relations
Atriani Interiors
Toronto, ON
Full-time
Director of Sales, Trade & Designer Relations
Added 2 days ago
Senior Interaction Designer [AQ-18470]
Aquent
Toronto, ON
Contract
…intuitive, powerful products that enhance daily lives. As a Senior Interaction Designer, you will have the extraordinary opportunity to shape the digital landscape for millions, driving…
Added 4 days ago
Intermediate Electrical Engineer
Stantec
Markham, ON
Full-time
…as a team member on larger projects under the guidance of a Senior Engineer/Designer. You will participate in the evaluation, recommendation, and specification for engineered systems or…
Added 3 days ago
Senior Product Designer, Enterprise
Clio
Toronto, ON
Full-time
We're seeking a Senior Product Designer to join our Enterprise team focused on strategic initiatives to verticalize Clio’s enterprise products into specialized domains. Our Enterprise…
Added 3 days ago
UX Designer II , Talent Solutions
Amazon
Vancouver, BC
…power it are becoming genuinely agentic. We are seeking a UX Designer II to design the experiences behind our high-volume hiring portfolio at this inflection point. Amazon's Talent…
Added 3 days ago
Junior Designer
Synectics Inc.
Oakville, ON
$40,000 to $50,000 CAD / year
Full-time
We are seeking a creative, detail-oriented, and technically skilled Interior Designer to support our design team in developing thoughtful, functional, and visually compelling interior…
Added 3 days ago
Senior Interior Designer
Synectics Inc.
Oakville, ON
$70,000 to $80,000 CAD / year
Full-time
…restaurants, retail, and experiential spaces is seeking an experienced Senior Interior Designer to join its…
Added 4 days ago
Sr. Experience Designer
EA SPORTS
Vancouver, BC
Full-time
This role is ideal for an experienced Senior Experience Designer with strong craft and great attention to detail. As an advocate for player-centric experiences, you will help define the…
Added 4 days ago
Senior Game Designer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
Full-time
As a Senior Game Designer on the development team, you will report to the Game Design Director and manage a pod of designers to deliver high-quality experiences across defined areas of the…
Added 4 days ago
Art Director
GALE
Lasalle, ON
Full-time
5–7 years of experience as an art director or senior designer at an agency or in-house creative team, with a focus on digital
Added 1 month ago
Designer
CYLNDR CHILE
Toronto, ON
Full-time
The Designer is a client-facing, hands-on creative and design thinker who develops thoughtful, effective design solutions across brand identity, campaign development, social content, and…
Added 4 days ago
Creative Technologist, Interactive Media and Motion Graphics
Visual Capitalist
Vancouver, BC
Full-time
Our work is seen and shared regularly by senior leaders including Liz Ann Sonders (CIO Charles Schwab), Tim Ferriss (best-selling author/podcaster), Michael Dell (Founder of Dell) and Steve…
Added 4 days ago
Graphic Designer, Data Visualization
Visual Capitalist
Vancouver, BC
Full-time
Our work is seen and shared regularly by senior leaders including Liz Ann Sonders (CIO Charles Schwab), Tim Ferriss (best-selling author/podcaster), Michael Dell (Founder of Dell) and Steve…
Added 4 days ago
Senior Motion Designer - American Football
EA SPORTS
Vancouver, BC
Full-time
Senior Motion Designer II : Real-Time UI & Broadcast Motion
Added 17 days ago
Senior Art Director/ Brand Designer - 3 Month Contract
AIP Connect
Toronto, ON
Contract
We are looking for a versatile, highly conceptual Senior Art Director/ Brand Designer to join our client's creative team on a 3 month contract. You will serve as the brand design keeper and…
Added 5 days ago
Purchasing Agent/Design Support
Gallaher Signature Living
Windsor, ON
Full-time
We are seeking a Purchasing Agent/Design Support with experience in multifamily, senior living, commercial, renovation, and new construction projects. Reporting to the Senior Interior…
Added 5 days ago
Senior Service Designer
CGI
Edmonton, AB
Full-time
CGI Edmonton is seeking a Senior Service Designer to join a multidisciplinary team supporting the design and improvement of end-to-end digital and service experiences.
Added 6 days ago
Learning and Development Designer
Cella
Ottawa, ON · Greater Ottawa Metropolitan Area
Contract
As an L&D Designer/Developer III, you will collaborate closely with learning design leadership and internal cross-functional partners to develop engaging, accessible, and impactful learning…
Added 6 days ago
L&D Designer/Developer
Global Technical Talent, an Inc. 5000 Company
Markham, ON
$40 to $50 CAD / hour
Contract
Previous experience developing presentation and communication materials for senior management at all levels
Added 6 days ago
Senior Interior Designer
BGIS
Toronto, ON
Full-time
The Senior Interior Designer provides planning services to ensure optimal use of space and develops occupancy and logistical options to achieve client needs. They will develop design…
Added 6 days ago
Senior Interior Designer
BGIS
Toronto, ON
Full-time
The Senior Interior Designer provides planning services to ensure optimal use of space and develops occupancy and logistical options to achieve client needs. They will develop design…

CGI

Senior Service Designer

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: 5+ years of professional service design, or related human-centered design experience.
Posting language: English
Posted: Sep 15, 2026

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Original job description

CGI Edmonton is seeking a Senior Service Designer to join a multidisciplinary team supporting the design and improvement of end-to-end digital and service experiences.

In this role, you will consider the full service ecosystem, including both the user experience and the service delivery experience. You will use design research, human-centered design, and systems thinking to understand user and business needs, identify opportunities for improvement, and help shape service models that deliver measurable outcomes.

You will work collaboratively with cross-functional teams, facilitate research and co-design activities, and translate insights into practical service improvements, prototypes, journey maps, service blueprints, and implementation recommendations.

Your future duties and responsibilities

Apply human-centered design and systems thinking to understand and improve end-to-end service experiences.
Facilitate, coach, and support cross-functional agile teams in applying human-centered design methods throughout delivery.
Lead user research, behavioural field research, co-design workshops, and other discovery activities to understand user and business needs, goals, and priorities.
Develop service design artifacts such as journey maps, service blueprints, process maps, prototypes, user stories, and service performance measures.
Analyze user experiences across multiple channels, including web, mobile, phone, in-person, and other service touchpoints, to identify gaps and opportunities.
Translate broad service journeys into specific user needs, opportunities, solutions, metrics, and actionable design recommendations.
Lead prototype development, usability testing, and service testing activities, and incorporate findings into iterative improvements.
Support teams in integrating design and development work into the broader service experience and measuring results.
Facilitate alignment and shared ownership across stakeholders, supporting the co-design and co-delivery of new processes and service improvements.
Support implementation planning by considering impacts to service delivery, operations, staffing, change management, organizational culture, and related business processes.

Required Qualifications To Be Successful In This Role

5+ years of professional service design, or related human-centered design experience.
Advanced proficiency with Figma.
Demonstrated experience developing wireframes, functional mock-ups and prototypes for web applications.
Strong experience applying human-centered design, service design and systems thinking methodologies.
Experience conducting behavioural research, co-design workshops and usability testing.
Demonstrated experience developing journey maps, service blueprints, process maps, service prototypes and user stories.
Experience working with agile and multidisciplinary delivery teams.
Strong facilitation, communication and presentation skills, including the ability to lead workshops, present findings and support design demonstrations to stakeholders.
Ability to translate research and service insights into practical recommendations, measurable outcomes and implementation considerations.
Ability to work primarily within Mountain Time business hours to support collaboration with the broader project team and stakeholder schedules.
Public sector experience is an asset.

Work location information: Hybrid.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000–$160,000. This role is an existing vacancy / a future opportunity.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

The Senior Service Designer will apply human-centered design and systems thinking to improve end-to-end digital and service experiences. They will lead research, facilitate co-design workshops, and develop artifacts like service blueprints and journey maps to deliver measurable business outcomes.

Requirements

Candidates must have over 5 years of professional service design experience and advanced proficiency in Figma. Strong skills in behavioral research, prototyping, and working within agile multidisciplinary teams are required.

Skills

Service Design
Human-Centered Design
Systems Thinking
Figma
User Research
Journey Mapping
Service Blueprinting
Prototyping
Usability Testing
Agile Methodology
Facilitation
Wireframing
Process Mapping
User Stories
Behavioral Research
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Human-Centered Design
Systems Thinking
Figma
User Experience
User Research
Journey Maps
Service Blueprints
Process Maps
Prototypes
User Stories
Usability Testing
Agile
Behavioral Research
Co-design
Public Sector
Digital Transformation
Wireframes
Mock-ups
Stakeholder Alignment
Change Management
IT Consulting
Service Delivery
Mountain Time Zone

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