Find work in Canada.

319,786 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
NQ
software development project manager
Nord Quantique
Sherbrooke, QC
- Full-time
Added 14 mins ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Career Posting - Construction Project Manager
Added 14 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 43 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 43 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 43 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 43 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 44 mins ago
B&
Shop QA/QC Inspector
Black & McDonald Limited
Saskatoon, SK
- Full-time
Reporting to the Quality Control Manager, the QA/QC Inspector is responsible for ensuring the highest standards of quality control and assurance in a high-paced pipe fabrication and…
Added 44 mins ago
A
Electrical Construction Project Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Enforce compliance with the project Integrated Management System, safety protocols, and quality assurance processes.
Added 1 hour ago
MG
Pharmacist
Michael Garron Hospital
Toronto, ON
- Temporary
Participates in the I.V. quality assurance program.
Added 1 hour ago
PP
CAN_Packager - Rotating Shift
PCI Pharma Services
Mississauga, ON · CAN_Mississauga
- Full-time
7. Identifies quality issues or concerns and brings these to the attention of the Line Leader, Shift Lead and/or Production Manager for appropriate action.
Added 1 hour ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 2 hours ago
BI
Filling Operator - Midnight shift (Sunday to Thursday 23:00-7:00)
Baxter International Inc.
Alliston, ON
- Full-time
Positive attitude, and an ability to work in a team setting with a focus on quality assurance and attention to detail.
Added 3 hours ago
CG
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
- Full-time
…differently. We believe professionalism matters. Relationships matter. Quality…
Added 3 hours ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
Responsible for supporting assigned Quality Assurance activities and Quality Control activities at the installation and Commissioning site, reporting directly to the on-site QA/QC Manager.
Added 3 hours ago
CC
Specialized IT Consultant | Must-Haves: D365 CRM, Power Pages, Power Automate, Azure Storage | Eval: Tech Dev (70%), QA & Soft Skills (30%)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
o Contribute to the Quality Assurance Activities
Added 3 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
…interface between End User, Field Service, Engineering, and…
Added 3 hours ago
NA
Manager, Commercial SME
NFP, an Aon company (Canada)
Oshawa, ON
- Full-time
Quality Assurance and Risk Management: Complete regular file, workflow and process reviews, including at least quarterly quality analysis. Ensure adherence to the SME service model, service…
Added 3 hours ago
PH
Organ Donation Specialist, Transplant Coordination - BC Transplant
Provincial Health Services Authority
Vancouver, BC
- Part-time
Reporting to the Clinical Operations Manager, Organ Donation, the Organ Donation Specialist functions as an integral part of the Organ Donation and Hospital Development (ODHD) Team, and as…
Added 3 hours ago
BB
Project Coordinator
BA Blacktop Group of Companies
Cranbrook, BC
- Full-time
The Project Coordinator is responsible for assisting the Project Manager in design and construction-related activities to aid in successful job completion while meeting safety and quality…
Added 4 hours ago
Director of Care
Optima Living
Red Deer, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 4 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Function as Principal-in-Charge/Senior Project Manager/Quality Manager and take responsibility for production on projects in addition to operations and business development responsibilities
Added 5 hours ago
EI
Spécialiste principal de la qualité
Emplo Inc.
Gatineau, QC
- Full-time
Reports to: Senior Manager, Risk and Compliance
Added 5 hours ago
T
Senior Manager, Audit Stakeholder Communications (900)
TD
Toronto, ON
- Full-time
The Senior Manager, Audit Stakeholder Communications will oversee the execution of the Audit Division's global communications strategy, to drive impactful, timely and efficient…
Added 5 hours ago
T
Audit Manager II, Quality Assurance and Improvement Program- IT Audit (1094)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll plan and perform complex quality assurance reviews for multiple internal audit groups. You will be managing associated working relationships with internal…

CGI

Service Delivery Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 7+ years of experience managing IT infrastructure, managed services, or application support environments.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Description

This is a great opportunity to join our CGI Services to Credit Union team providing IT services to our credit union clients.

The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational excellence, and continuous service improvement. The SDM serves as the primary point of contact for the client, providing leadership, governance, escalation management, financial oversight, and coordination across technical and support teams. The role requires strong ITIL service management expertise, stakeholder management capabilities, and experience managing complex enterprise environments and support operations.

Your future duties and responsibilities

Own end to end SLA governance and contractual service commitments.
Monitor service performance against SLA, KPI, and SLO targets.
Analyze SLA trends, identify risks, and implement corrective action plans.
Lead service reviews and performance reporting with client stakeholders.
Drive service improvement initiatives to enhance SLA attainment.
Manage service credits, penalty avoidance strategies, and contractual compliance.
Ensure operational teams maintain required service levels and procedures.

Client Relationship Management

Serve as the executive point of contact for client stakeholders.
Build trusted relationships across business and IT leadership.
Manage escalations through effective stakeholder engagement.
Conduct Monthly Operational Reviews (MOR), Quarterly Business Reviews (QBR), and Executive Steering Committees.
Gather client feedback and translate business needs into delivery priorities.

Governance & Compliance

Establish and maintain a joint client governance framework.
Ensure adherence to contractual obligations, policies, and compliance requirements.
Maintain service risk registers and mitigation plans.
Lead audits, health checks, and delivery assurance reviews.
Facilitate strategic governance discussions and decision making forums.

Service Delivery Oversight

Partner with Service Delivery Managers and tower leads to ensure high quality delivery.
Oversee incident, problem, change, and request management performance.
Ensure transition, transformation, and operational initiatives are successfully executed.
Drive automation, operational efficiency, and continuous improvement programs.

Required Qualifications To Be Successful In This Role

7+ years of experience managing IT infrastructure, managed services, or application support environments.
Experience within the financial services, core banking and credit union domains
Proven experience leading service delivery teams and client engagements.
ITIL Certification and Process Expertise
ITIL Foundation (minimum) with strong knowledge of Incident, Problem, Change, Request, and Service Level Management.
Experience implementing and improving ITIL processes.
Client and Stakeholder Management
Demonstrated ability to build strong client relationships, manage escalations, conduct service reviews, and ensure SLA compliance.
Strong communication and presentation skills.
Technical and Cloud Knowledge
Understanding of enterprise infrastructure, cloud platforms (Azure/AWS), Microsoft 365, and service management tools.
Experience supporting multi tier environments and managed services operations.
Commercial and Governance Management
Experience managing contracts, service reporting, financial performance, risk management, and continuous service improvement.
Understanding of service transition, governance, and operational excellence.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000-$160,000 CAD. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead end-to-end managed IT service delivery, ensuring contractual commitments, service levels, client satisfaction, and operational performance are met. Manage client relationships and governance, oversee service reviews and escalations, and drive compliance, risk mitigation, and continuous improvement across delivery teams.

Requirements

Requires at least seven years of experience managing IT infrastructure, managed services, or application support, including experience in financial services, core banking, or credit unions. Candidates need ITIL Foundation certification, service delivery and client leadership experience, knowledge of enterprise infrastructure and Azure or AWS and Microsoft 365, and experience with contracts, governance, financial performance, and service improvement.

Skills

IT Service Delivery
SLA Governance
ITIL
Incident Management
Problem Management
Change Management
Request Management
Service Level Management
Stakeholder Management
Escalation Management
Contract Management
Risk Management
Service Improvement
Cloud Platforms
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Infrastructure
Application Support
Financial Services
Core Banking
Credit Unions
ITIL Foundation
Incident Management
Problem Management
Change Management
Request Management
Service Level Management
SLA
KPI
SLO
Azure
AWS
Microsoft 365
Service Management Tools
Contractual Compliance
Service Credits
Risk Registers
Service Transition
Monthly Operational Reviews
Quarterly Business Reviews
Executive Steering Committees
Governance
Service Reporting
Continuous Improvement
Operational Excellence

Report this job