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Added 1 min ago
BG
Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Added 2 mins ago
E
Vice President of Production
Evlv
Toronto, ON · Greater Toronto Area, Canada
- $250,000 to $375,000 CAD / year
- Full-time
The successful candidate will be a strategic leader with exceptional business acumen, strong global manufacturing relationships, and a demonstrated ability to drive operational…
Added 2 mins ago
A
Co-Founder
Asellera
Toronto, ON
- Full-time
Experience in business development, B2B sales, SaaS, commercial strategy, entrepreneurship, or organizational leadership.
Added 2 mins ago
RB
Hydrogeologist
Recruitment By Design
Waterloo, ON
- $100,000 to $150,000 CAD / year
- Full-time
Our client, a global leader in sustainable engineering, architecture and environmental consulting, is seeking a Hydrogeologist to join their team. This is a permanent, full-time position,…
Added 2 mins ago
AR
Quality Engineer (Temp to hire) - Automotive Parts Manufacturer (KN36204)
Activ8 Recruitment & Solutions
Orangeville, ON
- $70,000 to $75,000 CAD / year
- Contract
Experience with quality systems, process development, and policy implementation
Added 2 mins ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
Excellent written and verbal communication skills, including executive reporting and business case development.
Added 2 mins ago
SG
Associate Design Strategist
Superior Glove
Acton, ON
- Full-time
Superior Glove is a global leader in the design, manufacture and supply of innovative hand and arm protection. For more than 100 years, we’ve been focused on one goal: helping workers get…
Added 2 mins ago
B
Thermal Mechanical Engineering Team Lead
Brunel
Calgary, AB
- $115,000 to $170,000 CAD / year
- Full-time
This is an excellent opportunity for an experienced mechanical engineering leader who combines a strong background in thermal design, fluid dynamics, mechanical product development, and New…
Added 2 mins ago
A
Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
Reporting to the Chief Operating Officer, this role is ideal for a strong people leader with experience driving change, developing teams, and improving operational efficiency.
Added 2 mins ago
AE
Aerie - Sales Leader (Full-Time)
American Eagle Outfitters
Calgary, AB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 17 mins ago
JI
Intermediate IT Business Analyst, Cavendish
J.D. Irving, Limited
Moncton, NB
- Full-time
The ambition, self-awareness, and motivation to keep growing as a business and people leader
Added 17 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 32 mins ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
…maintaining exceptional customer service standards, and supporting business growth, reinforcing our goal of being a global leader and supplier of…
Added 32 mins ago
A
Store Manager (temporary)
Ardene
Ottawa, ON · Kanata, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 32 mins ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 32 mins ago
W
Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
From feasibility study to execution, Wood’s Minerals & Metals business has helped design and deliver mining projects globally for over 60 years. Our world calls for advanced, scalable…
Added 47 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Educational assistance and career development
Added 47 mins ago
Staff Engineer / AI Builder - Toronto
Robots and Pencils
Toronto, ON
In this role, you will work as a key technical leader on a cross-functional team, defining AI architecture, leading model development and optimization, and solving challenging integration…
Added 1 hour ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
…and customer ranking goals. As a key cross-functional people leader, the Brand Manager will lead portfolio strategy and performance management and ensure that brand activity is aligned…
Added 1 hour ago
A
Vice President, Construction Management - Monark
AtkinsRéalis
Mississauga, ON
- Full-time
…the steward of Canadian CANDU® technology, our Nuclear Canada business continues to grow through major new build programs both domestically and…
Added 1 hour ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
PI
Engineering Technology Specialist
Price Industries
Winnipeg, MB
- Full-time
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 1 hour ago
CC
Snow Removal Shovel Crew Member-Midland/Penetang
Clintar Commercial Outdoor Services
Midland, ON
- $25 to $30 USD / hour
- Part-time
…in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing employees with growth and development…
Added 1 hour ago
PH
Research Projects Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Contributes to the development of budgets for research proposals and projects in collaboration with the Leader or designate; monitors expenditures for assigned projects, grants and core…
Added 1 hour ago
A
Senior Interaction Designer [AQ-25100]
Aquent
Toronto, ON
- Contract
Are you ready to redefine digital interactions and empower millions? We are seeking a visionary design leader to step into a pivotal role where your expertise will directly influence the…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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