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Added 11 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always…
Added 25 mins ago
MM
Senior Project Engineer
Martin Marietta
Kenora, ON
- Full-time
Martin Marietta is seeking a Senior Project Manager specializing in the design and management of large capital projects for aggregate processing plants and rail/marine distribution…
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Exciting Opportunity for a Family Physician to join Our Compassionate Care Team in West Kelowna!
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Exciting Opportunity for a Family Physician to join Our Compassionate Care Team – EB Medical, (Rutland) Kelowna
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Exciting Opportunity for a Family Physician to join Our Compassionate Care Team – EB Medical, (Rutland) Kelowna
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
The Rutland UPCC consists of family practitioners (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…efficient practice model that allows for high-quality patient care while maintaining a sustainable work-life…
Added 25 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 25 mins ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…right to best possible mental health. The Mind & Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood…
Added 25 mins ago
JA
sales and advertising manager
JF Automation Inc.
Mississauga, ON
- Full-time
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
Leroux Medical Clinic is a well-established healthcare clinic committed to providing exceptional medical care to the vibrant community of Fernie, BC. We are seeking two dedicated and…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
The Penticton UPCC consists of family physicians (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
The Penticton UPCC consists of family physicians (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 55 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
Leroux Medical Clinic is a well-established healthcare clinic committed to providing exceptional medical care to the vibrant community of Fernie, BC. We are seeking two dedicated and…
Added 55 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
BDC
Kelowna, BC
- Full-time
…a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 1 hour ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
Please note: All internal applicants must have support from their Reporting Manager before applying for this role***
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Stephenville, NL
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Windsor, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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