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Added 12 mins ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
Support business development initiatives and assist with client contract negotiations.
Added 12 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 12 mins ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 12 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…enhance work product, significantly contribute to business development efforts to remain up to date on client and firm hot topics while sharing the knowledge amongst the team where…
Added 12 mins ago
GO
Access Management Analyst
Government of New Brunswick
NB · NB, Canada
- Full-time
Driven by Growth: We invest in your professional development and career advancement.
Added 12 mins ago
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Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
…& Metals (M&M) team. Reporting to the Mechanical Department Manager, this position is located in our Saskatoon, SK…
Added 28 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Educational assistance and career development
Added 28 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Educational assistance and career development
Added 58 mins ago
PA
Sales Manager
PAL Airlines
Quebec, QC
- Full-time
Respond to client inquiries, requests or issues. Working with various internal departments to ensure customer needs are met;
Added 58 mins ago
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Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
TC
HR Advisor, Permanent Full time
The Corporation of UCLG
Athens, ON
- Full-time
Developing strong relationships and building an in-depth knowledge of the client’s business through proactive contact with the respective management teams, the HR Advisor will help to…
Added 1 hour ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Full-time
You will support the development and execution of internal communication strategies, ensuring employees receive timely, relevant, and engaging information through the appropriate channels.
Added 1 hour ago
CH
Program Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
The Program Assistant (PA), Physician Experience, Development & Quality plays an integral role in supporting the planning, delivery, and day-to-day coordination of the Physician Experience…
Added 1 hour ago
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Business Development Manager
Ayming
Montreal, QC
- Full-time
Added 1 hour ago
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Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Added 1 hour ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Added 1 hour ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Contract
You will support the development and execution of internal communication strategies, ensuring employees receive timely, relevant, and engaging information through the appropriate channels.
Added 2 hours ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager, the incumbent is responsible for:
Added 2 hours ago
SH
Rehabilitation Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the applicable manager, and as delegated and supervised primarily by the Physiotherapist (PT), Occupational Therapist (OT), and/or Speech-Language Pathologist (SLP),…
Added 2 hours ago
WR
Health Care Aide - Home Care Program - Access Downtown - 640 Main St
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…
Added 2 hours ago
LC
Audit Manager
LEE CHARTERED PROFESSIONAL ACCOUNTANT PROFESSIONAL CORPORATION
Vaughan, ON
- Contract
…honesty, hard work, transparency, and strict protection of client confidentiality, fostering strong long-term relationships based on mutual trust. Team members are committed to continuous…
Added 2 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Drumheller, AB
- Part-time
…Services. You will provide quality care to residents through the development, implementation and ongoing administration of the client care plans. To be successful you will be self-directed…
Added 2 hours ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Other
We're looking for a Sales Manager to expand the Toronto market.
Added 2 hours ago
Clerk Typist III
Department of Forestry, Agriculture and Lands
Corner Brook, NL
This position reports to the Manager of Cost-Shared Programs and is responsible for providing clerical and administrative support for the Federal-Provincial Sustainable Canadian…
Added 2 hours ago
PA
Sales Manager
PAL Airlines
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Respond to client inquiries, requests or issues. Working with various internal departments to ensure customer needs are met;

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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