Jobs in Canada

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Added 6 mins ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Current Perinatal experience, including well mother and baby assessment, management and teaching; resuscitation, stabilization and transfer of the "at risk" neonate; management of labour &…
Added 6 mins ago
GW
Director, Corporate Services
Gowling WLG
Calgary, AB
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 6 mins ago
Education Coordinator
Stratford Festival
Stratford, ON
The Education Coordinator is responsible for coordinating the delivery of selected Education programs, primarily those serving students and teachers in school settings. Reporting to the…
Added 6 mins ago
Health Program Instructor
Abilities Centre
Whitby, ON
You will exercise creativity and innovation to assist the Senior Coordinator, Post-Rehabilitation in delivery of high caliber health classes.
Added 6 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Barrie, ON
- Part-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 22 mins ago
KL
Registered Nurse - Temporary Full Time
Kindera Living
Hamilton, ON
- Full-time
…expected to coordinate and oversee all aspects of resident focused delivery of care. Registered Nurse should also promote the values, goals, and philosophy of the…
Added 22 mins ago
K
Desk Side Support Technician
Kyndryl
Montreal, QC
- Full-time
…career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional…
Added 36 mins ago
SJ
Registered Nurse ICU
St. Joseph's Health Centre, Toronto
Toronto, ON
- Part-time
…professional nursing services. You will approach the planning, delivery of care to patients and families in a manner which promotes health and well-being, recognizes patient dignity and…
Added 36 mins ago
P
Field Service Technician | Security Systems (GTA-FST002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with team members and clients to ensure high-quality service delivery.
Added 36 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
…responsible for providing project support through ownership and management of project and contract documentation and facilitation of project team communications. The project administrator…
Added 36 mins ago
LH
Registered Massage Therapist - Lifemark Sport - Saint Mary's
Lifemark Health Group
Halifax, NS
- Part-time
Educate patients and their families on recovery, prevention, and self-management strategies.
Added 36 mins ago
FB
Overnight Grocery Clerk - Part Time
Food Basics
Toronto, ON
- Part-time
Conduct inventory checks and report discrepancies, damaged products, or out-of-stock items to management.
Added 36 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…support of Husky’s Global Service Business and Customer Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and…
Added 36 mins ago
G
Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
Culture & Capacity Management: Foster a high-trust, high-accountability team culture focused on customer obsession and rapid iteration while managing team capacity across discovery and…
Added 36 mins ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…the Service Manager, you will be responsible for the Overall management and leadership of the CTC service business, including both sales and operations activities. Effectively implement…
Added 36 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 36 mins ago
S
Finance Manager, Accounting & Financial Reporting (Hybrid)
Stryker
Hamilton, ON
- Full-time
…across Record-to-Report and Invoice-to-Pay, monitoring service delivery, resolving escalations and improving accounting quality, controls and…
Added 36 mins ago
LH
Physiotherapist
Lifemark Health Group
Oakville, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Educate patients and their families on recovery, prevention, and self-management strategies.
Added 36 mins ago
C
Account Executive - Enterprise Solutions (Security Systems
Convergint
Brantford, ON
- Full-time
Reviews scope of work, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kamloops, BC
- $45 to $70 CAD / hour
- Full-time
…Occupational Therapy, mental health rehabilitation, concussion management, return-to-work programs, and Customized Recovery…
Added 36 mins ago
AI
Regulated Canadian Immigration Consultant (RCIC)
Amica Immigration Services Inc.
Markham, ON
- $48,000 to $60,000 CAD / year
- Full-time
Support improvements to internal case management processes, documentation workflows, and service delivery.
Added 36 mins ago
C
Représentant(e) des ventes bilingue - Solutions de sécurité
Convergint
Laval, QC
- Full-time
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Burnaby, BC
- $45 to $70 CAD / hour
- Full-time
…Occupational Therapy, mental health rehabilitation, concussion management, return-to-work programs, and Customized Recovery…
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Victoria, BC
- $45 to $70 CAD / hour
- Full-time
…Occupational Therapy, mental health rehabilitation, concussion management, return-to-work programs, and Customized Recovery…
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kelowna, BC
- $45 to $70 CAD / hour
- Full-time
…Occupational Therapy, mental health rehabilitation, concussion management, return-to-work programs, and Customized Recovery…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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