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Added 6 mins ago
CS
Estimator/Project Manager
Cunningham Sheet Metal (Windsor) Ltd.
Windsor, ON
- Full-time
Teamwork: we communicate openly and support each other to get the job done
Added 6 mins ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Quebec, QC
- Contract
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 6 mins ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Ottawa, ON
- Contract
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 6 mins ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Montreal, QC
- Contract
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 6 mins ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Halifax, NS
- Contract
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 6 mins ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Toronto, ON
- Contract
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 6 mins ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 6 mins ago
W
ASSET PROTECTION ASSOCIATE
Walmart
Orangeville, ON
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 6 mins ago
W
(CAN) Food Assistant Manager
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 36 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
…Coordinator, you will be responsible for providing project support through ownership and management of project and contract documentation and facilitation of project team communications.…
Added 36 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 36 mins ago
C
Automations Systems Technician
Convergint
Oldcastle, ON
- Full-time
…Automation Technician, you will be responsible for providing customer and technical support for basic to complex…
Added 36 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 36 mins ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to…
Added 36 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 36 mins ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
…Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification,…
Added 36 mins ago
Health Care Aide - Get - A - Way Club
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction and supervision of the Manager of the Get Away Club and in collaboration with the Recreation Coordinator provides supportive care to participants and performs a variety…
Added 36 mins ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Logistics & Distribution in Materials Management, the incumbent performs the functions designed to facilitate the receipt and delivery of goods to…
Added 36 mins ago
Clerk III - Medical Clinic Receptionist
Winnipeg Regional Health Authority
Rossburn, MB
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during…
Added 1 hour ago
1
Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
At 123Dentist, we are one of Canada’s largest and fastest-growing dental support organizations, supporting more than 500 clinics and 10,000 team members across the country. Our Digital…
Added 1 hour ago
1
Office Manager - Studio Dental Union Station
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Studio Dental Downtown Toronto is proud to be part of 123Dentist, one of Canada’s largest and fastest-growing dental support organizations, supporting over 450 clinics and 8,000 team…
Added 1 hour ago
TB
Retail Manager - Lively
The Beer Store
ON · Noelville, ON
- Full-time
We are currently searching for a Retail Store Manager, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in…
Added 1 hour ago
S
Prepared Foods - Clerk Department Second Deli
Sobeys
Elmsdale, NS
- Full-time
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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