Jobs in Canada

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Added 6 mins ago
SJ
Rehabilitation Assistant - Physiotherapy
St. Joseph's Healthcare Hamilton
Hamilton, ON · SHF
- Part-time
Provides clerical assistance when requested, and other related duties as assigned by the Manager
Added 36 mins ago
FH
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…Lab, where we focus on delivering exceptional cardiac health…
Added 36 mins ago
FH
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…Lab, where we focus on delivering exceptional cardiac health…
Added 36 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
…Coordinator, you will be responsible for providing project support through ownership and management of project and contract documentation and facilitation of project team communications.…
Added 36 mins ago
LH
Registered Massage Therapist - Lifemark Sport - Saint Mary's
Lifemark Health Group
Halifax, NS
- Part-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to…
Added 36 mins ago
LH
Physiotherapist
Lifemark Health Group
Oakville, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kamloops, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
Installs, programs, test, repairs, and services a substantial variety of security systems and equipment fire. Colleague is key interface for the provision of technical support and training…
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Burnaby, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Victoria, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kelowna, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Vancouver, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Surrey, BC
- $45 to $70 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 36 mins ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
…prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that…
Added 36 mins ago
Health Care Aide - Home Care Program - K8 Seven Oaks Team (West)
Winnipeg Regional Health Authority
Winnipeg, MB
Site: WRHA Community Health Services - Seven Oaks Health & Social Services
Added 36 mins ago
Respiratory Therapist
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Care Team Manager, the Respiratory Therapist is responsible for working closely with the hospital staff and acting as a leader providing knowledge and advice in…
Added 36 mins ago
Health Care Aide - Get - A - Way Club
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 36 mins ago
Rehabilitation Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 36 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
Added 36 mins ago
Social Worker (BSW)
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 36 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 36 mins ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Keep the Manager of Logistics & Distribution informed on matters pertaining to the foregoing services
Added 36 mins ago
Security Officer
Winnipeg Regional Health Authority
Virden, MB
…effectiveness and efficiency in the operation of the Security Services…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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