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Added 21 mins ago
P
Senior Java Low Latency Developer
PeoplePilot
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Senior Java Low Latency Developer to join our team in Mississauga, Ontario, working on high-performance enterprise applications . The ideal candidate will have…
Added 21 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 51 mins ago
P
Core Java, Apache Spark, Python
PeoplePilot
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Senior years of hands-on experience in software development and analytical system integration.
Added 1 hour ago
YC
Senior Test/QA Consultants
Yoush Consulting
Toronto, ON
- Full-time
Experience with version control systems and defects management tools such as GIT HUB, DevOps
Added 2 hours ago
NB
Senior AI Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior AI Developer within the Wealth Management and Capital Markets team at National Bank means directly contributing to the evolution of our digital platforms by developing…
Added 2 hours ago
NB
Site Reliability Engineer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Site Reliability Developer in the IT Delivery, Wealth Management team at National Bank means acting as a specialist in application reliability, observability, and operational…
Added 4 hours ago
CC
RQ11620 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
JIRA, Confluence, Azure DevOps (for requirements and project tracking).
Added 4 hours ago
CC
RQ11527 - Middleware Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
· Experience with DevOps tools such as Jenkins, GitHub Actions, GitLab CI, Azure DevOps, or others.
Added 5 hours ago
CT
Snowflake Architect
Celebal Technologies
Calgary, AB
- Full-time
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Quebec, QC
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Prince George, BC
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Halifax, NS
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Calgary, AB
- Full-time
Improve Salesforce DevOps practices, CI/CD, source control, automated testing, code quality checks, metadata deployments, and release governance.
Added 7 hours ago
C
Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
We’re looking for a Senior Site Reliability Engineer to join our Montréal team. You’ll deploy, support, and improve the Equity platform across the Americas, helping provide the best…
Added 7 hours ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution…
Added 8 hours ago
BT
Sr. BizTalk Developer
BULL TECHNICAL SERVICES LIMITED
Mississauga, ON
- Full-time
We are seeking an experienced Senior BizTalk Developer to design, develop, maintain, and support enterprise integration solutions using Microsoft BizTalk Server. The role requires strong…
Added 9 hours ago
UC
Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
We are seeking an experienced Senior AI Developer to lead the design, development, and deployment of enterprise-grade Artificial Intelligence and Machine Learning solutions. In this role,…
Added 10 hours ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Enterprise, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to join the Enterprise Financial Services Division on a full-time…
Added 11 hours ago
KA
Senior Databricks Engineer
KData AI
Toronto, ON
- Full-time
We are seeking an experienced Senior Databricks Engineer with a deep background in distributed data systems to architect, scale, and optimize enterprise-grade lakehouse solutions. In this…
Added 11 hours ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive,…
Added 12 hours ago
C
Senior Java Engineer – Agentic AI Driven Development
Citi
Mississauga, ON
- Full-time
Actively research and experiment with AI technologies to identify opportunities for enhancing developer productivity, automating tasks, and improving software quality:Continuously explore…
Added 12 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…decisions where no established precedent exists, and influence senior technology and business leaders. Success requires recognized technical depth, sound judgement in ambiguous situations,…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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