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Added 19 mins ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 49 mins ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
Reporting to the Marketing Director, Jamieson, Canada BU, the Brand Manager Jamieson Canada will work in close partnership with the Marketing Director to drive portfolio strategy and…
Added 1 hour ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
We are seeking a strategic, highly organized, people-centred, and collaborative leader to serve as Senior Manager, Sustainability Reporting. This role is responsible for overseeing the…
Added 1 hour ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and…
Added 1 hour ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…project management team, works in collaboration with the Project Manager and Executive Director to identify and prioritize projects, and is responsible for the coordination of projects,…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Vancouver, BC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 3 hours ago
AM
Senior Talent Acquisition Specialist ( FT 18 Month Contract)
Arbor Memorial Inc.
Toronto, ON
- $55,000 to $80,000 CAD / year
- Full-time
The Senior Talent Acquisition Specialist supports the full recruitment lifecycle by coordinating administrative and operational hiring activities to ensure timely, efficient, and compliant…
Added 6 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 7 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Hamilton, ON
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 7 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…
Added 7 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 7 hours ago
CC
Accountant
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to the Senior Manager, Finance, the Accountant is responsible for preparing the timely recording and reconciliation of monthly bank, balance sheet entries and schedules. In…
Added 7 hours ago
CC
Accountant
Canadian Cancer Society
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Finance, the Accountant is responsible for preparing the timely recording and reconciliation of monthly bank, balance sheet entries and schedules. In…
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Prince George, BC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 7 hours ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Quebec, QC
- Contract
Reporting to the Senior Manager, Finance, this position will be responsible for supporting Accounts Payable (AP) processes such as ensuring timely processing of weekly payments, review of…
Added 7 hours ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Ottawa, ON
- Contract
Reporting to the Senior Manager, Finance, this position will be responsible for supporting Accounts Payable (AP) processes such as ensuring timely processing of weekly payments, review of…
Added 7 hours ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Montreal, QC
- Contract
Reporting to the Senior Manager, Finance, this position will be responsible for supporting Accounts Payable (AP) processes such as ensuring timely processing of weekly payments, review of…
Added 7 hours ago
CC
Finance Assistant, Accounts Payable (Contract)
Canadian Cancer Society
Halifax, NS
- Contract
Reporting to the Senior Manager, Finance, this position will be responsible for supporting Accounts Payable (AP) processes such as ensuring timely processing of weekly payments, review of…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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