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Added 13 mins ago
TH
Group Product Manager
Top Hat
Remote, Canada
- Full-time
- Remote
We are looking for a Group Product Manager to own and drive the core portfolio of the Top Hat platform - product domains where instructors and students interact in and around the classroom…
Added 44 mins ago
B
Senior Relationship Manager
BMO
Charlottetown, PE
- Full-time
Senior Relationship Manager, Commercial Banking, Diversified Industries
Added 44 mins ago
RG
Project Manager, Technology Transformation
Rohit Group
Edmonton, AB
- Full-time
The Technology Transformation Project Manager is responsible for leading and executing technology-driven transformation initiatives across the organization. This role requires strategic…
Added 59 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Added 59 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 59 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol High Speed Products Group is seeking a Senior Product Line Manager - High Speed I/O Connectors to lead the strategy, growth and execution of a strategically important portfolio…
Added 59 mins ago
G
Key Account Manager-Ontario
Galderma
Toronto, ON
- $94,400 to $118,000 CAD / year
- Full-time
The Associate Key Account Manager is a developmental sales leadership role designed to build future Key Account Management capability within Galderma. Reporting to the Senior Retail Sales &…
Added 59 mins ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…SOX requirements. You will work closely with IT, Security, Product, Finance, and external audit teams to identify non-compliance areas, manage remediation plans, and safeguard sensitive…
Added 1 hour ago
M
AI&T Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The AIT Manager oversees the assembly, integration and testing of a product or a program to meet the expectations of both customers and the company. A broader objective of this role is to…
Added 1 hour ago
LG
Senior Administrative Assistant
LGC Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Senior Administrative Assistant provides administrative support to the EVP/ Site General Manager to ensure that the day-to-day operation is conducted in an efficient, coordinated and…
Added 1 hour ago
T
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
Reporting to the Director, Product, Platform and Proposition, Tangerine Business, the Senior Manager will define the Business Advice strategy, value proposition, roadmap and delivery model.…
Added 1 hour ago
S
Manager, Product Owner
Scotiabank
Toronto, ON
- Full-time
Reporting to the Senior Manager, Real Estate Secured Lending (RESL), this role manages the delivery capabilities in the Mortgage Technology environment against the Real Estate Secured…
Added 1 hour ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
The team provides Senior Management of the Group, of the RISK Function and of Global Markets with full transparency and dynamic analysis with respect to the market, counterparty, valuation…
Added 1 hour ago
LC
Manager, Stewardship
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, Enterprise Stewardship, you will join an industry-leading team responsible for supporting compliance with provincial Extended Producer Responsibility (EPR)…
Added 1 hour ago
C
Product Manager
Cvent
Fredericton, NB
- Full-time
We are seeking a Product Manager, reporting to the Group Product Manager, to help drive Cvent Passkey, our room block management solution. Passkey is a room-block and group hotel…
Added 1 hour ago
M
Product Owner, Capital Markets
Maarut
Montreal, QC
- Contract
The client is looking for three senior product owners to
Added 1 hour ago
M
Product Owner, Capital Markets
Maarut
Quebec, QC
- Contract
PO or project manager profile with no written requirements
Added 1 hour ago
Lead - Systems Engineering
L3Harris Technologies
ON · Waterdown, ON
Work with the Senior Manager to identify risks, issues, opportunities and mitigation
Added 1 hour ago
MI
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
- Full-time
Plan & Deliver: Partner with the Engineering Manager and Product to turn ambiguous goals into clear technical plans, milestones, and incremental delivery paths.
Added 2 hours ago
A
Sr. Change Enablement Manager, Headquarters Reimagine
Acosta
Toronto, ON
- Full-time
The Senior Manager, Change Management is responsible for leading holistic change enablement efforts for large scale strategic initiatives. This role designs and executes change strategies…
Added 2 hours ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external…
Added 2 hours ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
…retail sales goals and the application of member relationship management tools and techniques. You will support the promotion and sales of credit union deposit and lending products and…
Added 2 hours ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…research position. A Forward Deployed AI Engineer-Associate Manager is a production engineer who works embedded inside a client's enterprise, shoulder to shoulder with their teams, to make…
Added 2 hours ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
We are seeking a talented technical professional with strong software engineering and people management skills to be our Software Development Manager. You will manage a team building…
Added 2 hours ago
L
Senior QA Engineer (6-month Contract)
Lazer
Remote, Canada
- Contract
- Remote
Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product…

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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