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Added 24 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce…
Added 24 mins ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Timmins, ON
- $50 to $60 CAD / hour
- Full-time
Read and interpret hydraulic schematics, electrical diagrams, technical drawings, and service manuals.
Added 24 mins ago
AH
Registered Nurse
Alberta Health Services
Manning, AB
- Full-time
…and is known as the Land of the Mighty Moose. Manning is a service center for the local agriculture, forestry, and gas industries. Experience an outstanding lifestyle from accessible parks…
Added 24 mins ago
CS
Sobering Centre Wellness Worker
Carrier Sekani Family Services
Prince George, BC
- $26.44 to $34.24 CAD / hour
- Temporary
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 24 mins ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
Your opportunity for personal growth as an Intern Funeral Director and as a leader in the funeral profession awaits you here at Arbor Memorial and Regina Funeral Home.
Added 24 mins ago
AM
Funeral Director
Arbor Memorial Inc.
Midland, ON
- $51,000 to $59,000 CAD / year
- Full-time
Your opportunity for personal growth as a Funeral Director and as a leader in the funeral profession awaits you here at Arbor Memorial and LeClair Cremation and Marshall W. Driver Cremation…
Added 24 mins ago
AM
Funeral Branch Administrator
Arbor Memorial Inc.
Barrie, ON
- $50,000 to $55,000 CAD / year
- Full-time
…you will have the opportunity to provide outstanding customer service to the families we serve through the exemplary performance of administrative functions, including: accounts payable,…
Added 24 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Barrie, ON
- $18 to $22 CAD / hour
- Part-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 24 mins ago
AM
Funeral Director
Arbor Memorial Inc.
Thorold, ON
- $63,000 to $75,000 CAD / year
- Full-time
Your opportunity for personal growth as a Funeral Director and as a leader in the funeral profession awaits you here at Arbor Memorial and Pleasantview Funeral Home and Cemetery.
Added 24 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Ottawa, ON
- $21 to $25 CAD / hour
- Part-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 24 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Thorold, ON
- Part-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 24 mins ago
SB
Restaurant Manager
Superflux Beer Company
Vancouver, BC
- $83,500 CAD / year
- Full-time
The Hospitality Leader is the General Manager of hospitality at 505 Clark Drive, accountable for the operations and financial performance of the lounge, patio and retail sales. The role…
Added 24 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
This full-service funeral home features a spacious chapel that can accommodate 120 guests, 2 visitation suites, and an on-site reception facility. With ample parking and a dedicated,…
Added 24 mins ago
D
Business developer - M/W
Dayuse.com
Montreal, QC
- Full-time
…day. This is the vision we bring to life at Dayuse, the global leader in daytime hotel…
Added 24 mins ago
AM
Funeral Branch Administrator
Arbor Memorial Inc.
Toronto, ON · Greater Toronto Area, Canada
- $55,000 to $60,000 CAD / year
- Full-time
…you will have the opportunity to provide outstanding customer service to the families we serve through the exemplary performance of administrative functions, including: accounts payable,…
Added 54 mins ago
AH
Registered Nurse
Alberta Health Services
Manning, AB
- Part-time
…and is known as the Land of the Mighty Moose. Manning is a service center for the local agriculture, forestry, and gas industries. Experience an outstanding lifestyle from accessible parks…
Added 54 mins ago
AH
Working Leader - Environment
Alberta Health Services
High River, AB
- Full-time
…You may be the perfect fit for the REGULAR Full-Time Working Leader – Environmental Services role at High River Hospital This role supports a clean, safe, and healing environment for…
Added 54 mins ago
AH
Environmental Services
Alberta Health Services
Cold Lake, AB
- Part-time
You are dependable, organized, time efficient, and experienced in working with chemical cleaners. Alberta Health Service looking for someone like you, who is dedicated to the highest…
Added 54 mins ago
A
Assistant Manager - Upper Canada Mall
Athleta
Newmarket, ON
- Full-time
Added 54 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Toronto, ON
- $18 to $20 CAD / hour
- Full-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 54 mins ago
AM
Funeral Director Assistant - Driver
Arbor Memorial Inc.
Toronto, ON · Scarborough, ON
- $20 to $21 CAD / hour
- Part-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 54 mins ago
SP
Canadian Public Sector Engagement Delivery Leader
Salesforce Partner Canada
Toronto, ON
- Full-time
Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction…
Added 54 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Toronto, ON · Greater Toronto Area, Canada
- $19 to $22 CAD / hour
- Part-time
…you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services, including:…
Added 54 mins ago
LE
Director, Human Resources
LG Electronics
Toronto, ON
- Full-time
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life's Good,' reflects…
Added 54 mins ago
AM
Senior Funeral Director
Arbor Memorial Inc.
Oakville, ON
- $72,950 to $89,950 CAD / year
- Full-time
Your opportunity for personal growth as a Funeral Director and as a leader in the funeral profession awaits you here at Arbor Memorial and Glen Oaks Funeral Home & Cemetery.

CGI

Service delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support environment.

This role combines hands-on architectural leadership with service management. The candidate will work with development, operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business needs.

Your future duties and responsibilities

Provide technical and architectural leadership for AWS and Node.js solutions.

Review existing systems and recommend solution designs, enhancements, and modernization approaches.

Guide developers in designing, building, integrating, and supporting production applications.

Oversee service delivery for product support, ensuring services meet agreed expectations and operational targets.

Coordinate incident, problem, and change management activities, including escalation and root cause analysis.

Monitor service performance, identify recurring issues, and lead plans to improve reliability and efficiency.

Partner with product owners, project managers, architects, and business stakeholders to understand priorities and delivery needs.

Manage delivery plans, resources, risks, dependencies, and status communications.

Support production releases and ensure appropriate readiness, documentation, and transition to support.

Ensure teams follow architecture, security, operational, and quality standards.

Communicate service status, risks, and recommendations to stakeholders and senior leaders.

Promote collaboration and continuous improvement across development and support teams.

Required Qualifications To Be Successful In This Role

Significant experience in software development and solution architecture.
Strong experience designing and supporting applications built with AWS and Node.js.
Proven project management experience, including planning and managing scope, schedules, resources, risks, dependencies, deliverables, and stakeholder communications
Experience working in production support or product support environments.
Experience leading technical teams and coordinating delivery across development and operations.
Knowledge of incident, problem, and change management practices.
Strong troubleshooting, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to balance architectural direction, operational needs, and delivery priorities.

Preferred Qualifications

Experience with cloud-based application modernization and distributed systems.
Familiarity with DevOps practices, CI/CD pipelines, monitoring, and observability tools.
Experience managing service levels, operational risks, and continuous improvement initiatives.
Relevant AWS, architecture, Agile, or IT service management certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide architectural and technical leadership for AWS and Node.js applications while overseeing product support service delivery and production operations. Coordinate incidents, changes, releases, resources, risks, and stakeholder communications, and lead initiatives to improve service reliability and efficiency.

Requirements

Requires significant experience in software development and solution architecture, strong AWS and Node.js application experience, and proven project management experience. Candidates should have production support experience, technical team leadership skills, knowledge of incident, problem, and change management, and strong troubleshooting and stakeholder communication abilities.

Skills

Software Development
Solution Architecture
AWS
Node.js
Project Management
Production Support
Technical Leadership
Incident Management
Problem Management
Change Management
Troubleshooting
Stakeholder Management
Cloud Modernization
Distributed Systems
DevOps
CI/CD

Visa sponsorship

Not detected in the job text

Keywords

AWS
Node.js
Software Development
Solution Architecture
Production Support
Product Support
Service Delivery
Project Management
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Application Modernization
Distributed Systems
DevOps
CI/CD Pipelines
Monitoring
Observability
Service Levels
Operational Risk
Agile
IT Service Management
Security Standards
Architecture Standards
Continuous Improvement

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