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Added 1 month ago
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Senior Product Manager
EviSmart™
Vancouver, BC
- Full-time
28 countries. One platform. The dental industry's operating system.
Added 1 month ago
IW
Woodlands Operations Management Opportunities
Irving Woodlands
Sussex, NB
- Full-time
The Woodlands Division offers an exciting opportunity for forestry professionals to lead and grow within our organization. As a woodlands leader, you will play a vital role in our…
Added 1 month ago
H
Business Development Representative
Heylist
Montreal, QC
- Full-time
Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence.…
Added 1 month ago
Principal Development Architect
SAP
Montreal, QC
We are looking for an experienced AI Development Architect to design, develop, and lead the implementation of innovative Industry AI solutions. The ideal candidate combines strong software…
Added 1 month ago
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Principal Software Developer
Autodesk
Vancouver, BC · AMER - Canada - British Columbia - Vancouver - Bentall Centre
- Full-time
We are looking for a Principal Software Developer to join the Autodesk Platform Services (APS) Developer Portal team at Autodesk.
Added 2 months ago
Principal, Software Engineering
CMHC - SCHL
Ottawa, ON · Montreal, QC
A minimum of ten (10) years of relevant experience in software engineering with a strong expertise in secure development, architecture, and platform modernization.
Added 1 month ago
T
Director, Product (KYB)
Trulioo
Remote, Canada
- $195,000 to $250,000 CAD / year
- Full-time
- Remote
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat…
Added 1 month ago
Sr Manager, Software Dev, Elastic Container Service
Amazon
Vancouver, BC
Amazon Web Services (AWS) is seeking a Senior Manager, Software Development to lead engineering teams within the Elastic Container Service (ECS) organization in Vancouver, BC. ECS is a…
Added 1 month ago
Continuous Improvement Specialist
Price Industries Limited
Winnipeg, MB
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Added 1 month ago
Technology Solutions and Implementation Manager
Canadian Federation of Independent Business
Toronto, ON
…and other business areas, you will help shape solutions and lead the business discovery, implementation, adoption, and stabilization…
Added 1 month ago
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Manager, Banking Technology Transformation & Implementation
KPMG
Montreal, QC
- Full-time
Lead client engagements across banking operating model transformation, platform modernization, systems implementation and digital enablement.
Added 1 month ago
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Implementation Analyst
Achievers
Toronto, ON
- Full-time
…design, build and launch our employee recognition and rewards platform. As an Implementation Analyst, you’ll play a key role in turning vision into reality by partnering with customers to…
Added 1 month ago
MG
Staff Product Manager
Match Group
Vancouver, BC
- Full-time
The Match Group Core Platform team is seeking a Staff Product Manager to lead a critical platform capability that powers Trust & Safety, Identity, and MAU growth across Match Group’s global…
Added 1 month ago
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Manager, New Product Risk
Relay
Remote, Canada
- Full-time
- Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 1 month ago
Nvidia Omniverse Developer
Eclipse Automation
Cambridge, ON
This role exists to add a dedicated Omniverse developer who can help turn that backbone into practical software used by engineering, project management, electrical, controls, applications,…
Added 1 month ago
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Customer Success Operations Specialist (Gainsight Administrator)
ScalePad
Vancouver, BC
- Full-time
At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.
Added 1 month ago
Principal Technical Architect
Appnovation Technologies
Montreal, QC
Added 1 month ago
Principal Technical Architect
Appnovation Technologies
Toronto, ON
Platform Engineering Leadership: Lead and develop the engineering team(s) that build and operate the platform, ensuring investments are modern, secure, scalable, reusable, and aligned to…
Added 1 month ago
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ServiceNow Administrator/Developer
CGI
Toronto, ON
- Full-time
We are seeking an experienced ServiceNow Developer to support the end-to-end development, configuration, administration, and optimization of the ServiceNow platform. The successful…
Added 1 month ago
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Software Engineer II, Channels
Braze
Toronto, ON
- Full-time
As a software engineer on the team, you will ship high-value fullstack features quickly while driving initiatives from concept to delivery. You will step into key technical areas as a…
Added 1 month ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Manages the OutSystems application lifecycle through LifeTime, including environment management, deployment across development/test/production, and coordination of platform upgrades with…
Added 1 month ago
4E
Technical Lead
407 ETR
Woodbridge, ON
- Full-time
The role is responsible for doing development for technical modernization initiatives across C++, Java/Spring Boot services, API development, Oracle database integration, DevOps enablement,…
Added 1 month ago
SD
Production Support Lead
SWITS DIGITAL Private Limited
Toronto, ON
- Full-time
Lead the production support function for critical applications, ensuring high availability, operational excellence, and rapid incident resolution. This role combines Production Support…
Added 1 month ago
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Engineering Manager, IAM
Braze
Toronto, ON
- Full-time
We're looking for an Engineering Manager to lead our Landing Pages product, which builds the platform our customers use to create, host, and serve standalone web experiences - sign-up…
Added 1 month ago
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Experience Manager
Rennaï
Mont-Royal, QC
- Full-time
Reporting to the Senior Manager, Sales and Services, the Experience Manager will lead a team of dedicated in-store employees.

CGI

ServiceNow Administrator/Developer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 1, 2026

Original job description

Position Description

We are seeking an experienced ServiceNow Developer to support the end-to-end development, configuration, administration, and optimization of the ServiceNow platform. The successful candidate will work closely with stakeholders and development teams to translate business and configuration requirements into scalable ServiceNow solutions that integrate effectively with enterprise workflows.

This is a hybrid role requiring attendance at our downtown Toronto and/or designated office at a minimum of four days per week. This requirement is subject to change at any time.

Your future duties and responsibilities

Lead and support end-to-end ServiceNow development across Service Catalog, Incident Management, Change Management, Problem Management, Knowledge Management, HR Case and Knowledge Management, Employee Service Center, and Service Portal.
Administer the ServiceNow platform, including server installation and configuration, platform upgrades, instance cloning, performance optimization, and activities supporting system reliability and efficiency.
Gather core configuration requirements from stakeholders, translate requirements into design models, and manage implementation activities in collaboration with developers.
Customize ServiceNow applications to meet organizational requirements and support integration with existing systems.
Design and configure ServiceNow modules to align with Service Portfolio Management strategies and provide visibility into services and their lifecycles.
Design and implement functionality using Business Rules, Script Includes, UI Policies, and Client Scripts.
Develop and manage the ServiceNow service catalog, including catalog items, options, and workflows that facilitate user service requests.
Configure and use Import Sets to support data loading from external files or databases into ServiceNow.
Apply Agile practices and Test Driven Development principles to support software quality.
Analyze business requirements and design ServiceNow solutions that integrate with enterprise workflows.

Required Qualifications To Be Successful In This Role

Certified System Administrator (CSA), mandatory.
Certified Application Developer (CAD), mandatory.
Certified Implementation Specialist, mandatory.
Extensive experience with end-to-end ServiceNow development.
Strong ServiceNow administration experience, including platform upgrades, instance cloning, installation/configuration, and performance optimization.
Experience gathering stakeholder requirements and translating them into technical designs and implementation plans.
Experience customizing ServiceNow applications and integrating them with existing enterprise systems.
Experience developing Business Rules, Script Includes, UI Policies, and Client Scripts.
Experience developing and managing ServiceNow Service Catalog functionality and Import Sets.
Strong data mining, data analysis, and decision modelling skills.

Assets

Understanding of JIRA/JTMF and Confluence platforms.
Experience working in Agile environments.
Experience implementing Test Driven Development principles.

#Hybrid

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000-$130,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead the end-to-end development, configuration, and optimization of the ServiceNow platform across various modules. Administer system reliability through platform upgrades, instance cloning, and performance tuning while translating stakeholder requirements into technical designs.

Requirements

Candidates must hold CSA, CAD, and CIS certifications with extensive experience in ServiceNow development and administration. Proficiency in scripting (Business Rules, Client Scripts) and experience with Agile and TDD principles are required.

Skills

ServiceNow Development
ServiceNow Administration
Service Catalog
Incident Management
Change Management
Problem Management
Knowledge Management
HR Case Management
Service Portal
Business Rules
Script Includes
UI Policies
Client Scripts
Import Sets
Agile
Test Driven Development

Benefits

Ownership opportunities
Health and well-being support
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSA
CAD
CIS
Service Catalog
Incident Management
Change Management
Problem Management
Knowledge Management
HR Case Management
Employee Service Center
Service Portal
Business Rules
Script Includes
UI Policies
Client Scripts
Import Sets
Agile
Test Driven Development
JIRA
Confluence
Data Mining
Data Analysis
Decision Modelling
Service Portfolio Management
IT Services
IT Consulting

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