Solutions Architect (ServiceNow)
- Sherbrooke, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Lead the successful delivery of strategic initiatives at the heart of a dynamic, innovation-driven organization!
CGI is looking for a Solution Architect to join our team and contribute to the implementation, evolution, and governance of a strategic ServiceNow platform for our clients. This role is part of a multidisciplinary team that includes senior ServiceNow developers, a business analyst, and a QA analyst. In this position, you will be responsible for guiding solution direction, ensuring overall architectural consistency, and supporting the delivery of features related to citizen requests, internal services, ITSM processes, integrations, and specialized modules such as PSDS.
As a Solution Architect, you will work in a digital transformation environment where architectural quality, user experience, alignment with ServiceNow best practices, functional and technical rigor, and the ability to support client teams are top priorities. You will serve as the overall architect of the ServiceNow solution and the primary point of reference for both clients and the delivery team. If you are comfortable leading architecture discussions, engaging in functional analysis, validating solution designs, ensuring development quality, overseeing integrations, promoting out-of-the-box (OOTB) governance, and mentoring ServiceNow team members, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.
Work Model: Hybrid
Location: Sherbrooke or Saguenay
CGI is looking for a Solution Architect to join our team and contribute to the implementation, evolution, and governance of a strategic ServiceNow platform for our clients. This role is part of a multidisciplinary team that includes senior ServiceNow developers, a business analyst, and a QA analyst. In this position, you will be responsible for guiding solution direction, ensuring overall architectural consistency, and supporting the delivery of features related to citizen requests, internal services, ITSM processes, integrations, and specialized modules such as PSDS.
As a Solution Architect, you will work in a digital transformation environment where architectural quality, user experience, alignment with ServiceNow best practices, functional and technical rigor, and the ability to support client teams are top priorities. You will serve as the overall architect of the ServiceNow solution and the primary point of reference for both clients and the delivery team. If you are comfortable leading architecture discussions, engaging in functional analysis, validating solution designs, ensuring development quality, overseeing integrations, promoting out-of-the-box (OOTB) governance, and mentoring ServiceNow team members, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.
Work Model: Hybrid
Location: Sherbrooke or Saguenay
More about this job
Responsibilities
The Solution Architect at CGI will guide the ServiceNow solution's direction and architecture, validate designs and development quality, and serve as the main point of contact for clients and the delivery team. The role covers citizen requests, ITSM processes, integrations and specialized modules.
Requirements
Candidates need experience designing and governing ServiceNow solutions, strong functional and technical analysis skills, and knowledge of ServiceNow best practices and out-of-the-box governance. Leadership and mentoring experience is expected.
Skills
- ServiceNow
- ServiceNow ITSM
- ServiceNow integrations
- PSDS
- solution architecture
- platform governance
- out-of-the-box (OOTB) configuration
- functional analysis
- technical design validation
- code quality review
- architecture documentation
- client advisory
- mentoring
- digital transformation
Categories
- Technology
- Software
- Consulting
- Government & Public Sector
Keywords
- ServiceNow
- Solution Architect
- Solutions Architect
- ServiceNow architecture
- ITSM
- IT Service Management
- integrations
- PSDS
- citizen services
- OOTB
- out-of-the-box
- solution design
- platform governance
- business analysis
- enterprise architecture
- digital transformation
- hybrid
- Sherbrooke
- Saguenay
Seniority
Senior
Tools
- ServiceNow
Languages
- English