English section of this bilingual listing.
Would you like to be part of an IT organization offering greater opportunities and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our clients worldwide. Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements. The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers!
Your future duties and responsibilities
Service Desk Technician Primary Responsibilities.
Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT related issues or requests. Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment. Appropriate use of all tools available for resolution activities (remote take over, knowledge base, ticketing systems, communication). Log & categorize all contacts within an incident management (ticketing system) tool. Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base. Collaborate with 2nd/3rd level teams as required. Ticket Follow Up: monitor personal ticket queue daily and take appropriate action. Identify and escalate urgent / priority incidents as required. Develop knowledge and keep up to date on new processes or procedures
Essential Qualifications.
Required qualifications to be successful in this role
At least one year of Service Desk experience.
Solid understanding of Windows O/S.
Proficiency in MS Word, Excel, Outlook, and PowerPoint.
Bilingual (English & French) both verbal and written.
Focus on customer service/client satisfaction.
Attention to details / precision.
Strong analytical skills.
Keyboarding skills.
Familiarity with MAC support
Education / Training / Work Experience.
Post secondary education in technical / pc support or equivalent work experience.
A solid focus on Technical support & Customer Service / Understanding of providing quality client support while propelling the customer experience.
Understanding of networks.
Knowledge of technical troubleshooting techniques (for PCs & OS, network, mobile devices).
Knowledge of MAC / Apple application support
PROFESSIONAL ATTRIBUTES.
Dynamic team player.
Strong Communication skills (verbal & written).
Results oriented / self motivated to succeed & evolve skills (continuous improvement).
Ability to work within a team setting while demonstrating self sufficiency and independence.
Availability to work shifts and adhere to schedule (good time management / good organizational skills)
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40,000–$70,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team - one of the largest IT and business consulting services firms in the world.
Technicien centre d'assistance
Required Qualifications To Be Successful In This Role
EXIGENCES :.
Read the full bilingual original
Would you like to be part of an IT organization offering greater opportunities and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our clients worldwide. Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements. The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers!
Your future duties and responsibilities
Service Desk Technician Primary Responsibilities.
Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT related issues or requests. Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment. Appropriate use of all tools available for resolution activities (remote take over, knowledge base, ticketing systems, communication). Log & categorize all contacts within an incident management (ticketing system) tool. Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base. Collaborate with 2nd/3rd level teams as required. Ticket Follow Up: monitor personal ticket queue daily and take appropriate action. Identify and escalate urgent / priority incidents as required. Develop knowledge and keep up to date on new processes or procedures
Essential Qualifications.
Required qualifications to be successful in this role
At least one year of Service Desk experience.
Solid understanding of Windows O/S.
Proficiency in MS Word, Excel, Outlook, and PowerPoint.
Bilingual (English & French) both verbal and written.
Focus on customer service/client satisfaction.
Attention to details / precision.
Strong analytical skills.
Keyboarding skills.
Familiarity with MAC support
Education / Training / Work Experience.
Post secondary education in technical / pc support or equivalent work experience.
A solid focus on Technical support & Customer Service / Understanding of providing quality client support while propelling the customer experience.
Understanding of networks.
Knowledge of technical troubleshooting techniques (for PCs & OS, network, mobile devices).
Knowledge of MAC / Apple application support
PROFESSIONAL ATTRIBUTES.
Dynamic team player.
Strong Communication skills (verbal & written).
Results oriented / self motivated to succeed & evolve skills (continuous improvement).
Ability to work within a team setting while demonstrating self sufficiency and independence.
Availability to work shifts and adhere to schedule (good time management / good organizational skills)
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40,000–$70,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team - one of the largest IT and business consulting services firms in the world.
Technicien centre d'assistance
Job Description
Aimeriez vous faire partie d'une organisation TI qui offre de grandes opportunités et des défis ? Nous avons une position pour vous au sein de notre centre d'assistance technique ! Joignez vous au centre d'assistance CGI et accélérez ainsi votre cheminement de carrière. En tant que société d'informatique de pointe, nous sommes à la recherche de professionnels talentueux avec tous les niveaux de compétences en technologie de l'information et d'expertises afin de soutenir nos clients dans le monde entier.Grâce à notre approche spécifique de l'industrie, nous pouvons vous offrir un environnement de travail ou vous serez mis au défi, grandirez et développerez votre carrière de façon significative. Nous vous aiderons à atteindre votre plein potentiel en fournissant du matériel d'apprentissage et de formation, de mentorat et de coaching, ainsi que de la reconnaissance continue et de la rétroaction... en plus des possibilités d'avancement ! Vous travaillerez dans un environnement flexible qui s'adapte rapidement aux exigences du client.Le centre d'assistance est responsable de fournir du support TI de niveau 1 via téléphone, courriel et clavardage. Notre équipe est composée de personnes dynamiques et passionnées avec une approche axée sur le service à la clientèle tout en fournissant un support informatique pour diagnostiquer, aider et résoudre les problèmes au premier contact. Nous sommes dédiées à délivrer une expérience remarquable de service à nos clients !
Your future duties and responsibilities
PRINCIPALES RESPONSABILITÉS DU TECHNICIEN AU CENTRE D'ASSISTANCE : .
Fournir un support client de qualité à tous les contacts entrants (via un appel, un chat, un courriel ou un portal Web) pour des incidents ou des demandes de services (requêtes). Diagnostiquer, dépanner et résoudre les problèmes techniques rapportés, en fonction d'articles de base de connaissances sur le traitement et l'exécution des incidents ou des demandes.. Utilisation appropriée de tous les outils disponibles pour les activités de résolution (prise de contrôle à distance, systèmes de billetterie, communication). Enregistrer et documenter toutes les étapes de dépannage et les activités de résolution dans l'outil de gestion des incidents (système de billetterie). Attribuer les contacts qui ne peuvent pas être résolus lors du premier contact à des équipes de support de niveau 2/3 conformément à la base des connaissances.. Collaborer avec les équipes de niveau 2/3 au besoin. Attribution correcte des billets (codage des billets et groupes « assigner à »). Suivi des billets : surveillance quotidienne des files d'attente individuelles des billets et prise des mesures appropriées. Identifier et escalader les incidents urgents/prioritaires au besoin . Développer ses connaissances et rester informé des nouveaux processus et procédures
Required Qualifications To Be Successful In This Role
EXIGENCES :.
Au moins un an d'expérience dans un centre de service technique .
Bonne connaissance des systèmes d'exploitation Windows .
Maîtrise de la suite Microsoft Office (Word, Excel, Outlook, PowerPoint) ;.
Bilingue français et anglais (parlé et écrit).
Orientation vers le service à la clientèle/satisfaction client.
Souci du détail/précision.
Fort esprit d'analyse.
Compétences au clavier.
Familier avec le support MAC
ÉDUCATION, FORMATION ET EXPÉRIENCE DE TRAVAIL :.
Éducation post secondaire en assistance technique/informatique ou expérience de travail équivalente
Solide focalisation sur l'assistance technique et le service à la clientèle/comprendre et fournir un service de qualité tout en propulsant l'expérience client.
Connaissance des réseaux ;. Expérience en soutien technique (principes et pratiques du service à la clientèle)
Connaissance pratique des opérations fondamentales des logiciels, matériels ou autres équipements pertinents
Expérience ou connaissance de la plateforme Mac/AppleATTRIBUTS
PROFESSIONNELS :.
Joueur d'équipe dynamique.
Solides compétences en communication (verbale et écrite).
Axé sur les résultats/motivé pour réussir et faire évoluer ses compétences (amélioration continue).
Capacité à travailler en équipe tout en démontrant son autonomie et son indépendance .
Disponibilité pour travailler par quarts et respecter l'horaire (bonne gestion du temps/sens de l'organisation)
CGI offre une estimation raisonnable de la fourchette salariale pour ce poste. Le calcul de cette fourchette dépend de divers facteurs, notamment le niveau de compétence, le marché géographique, l’expérience, la formation ainsi que les licences et certifications professionnelles. Les décisions en matière de rémunération dépendent des particularités de chaque cas. Une estimation raisonnable de cette fourchette salariale se situe entre 40 000 $ et 70 000 $. Ce poste est vacant.
Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.
La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…
Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.
Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.
Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.
Chez CGI, nous valorisons la richesse que la diversité apporte et nous nous engageons à favoriser un environnement de travail où chacun s’épanouit. Nous collaborons avec nos clients pour bâtir des communautés plus inclusives et permettre à tous les associés de CGI de réussir. En tant qu’employeur prônant l’égalité des chances, il est important pour nous que vous puissiez donner le meilleur de vous-même durant le processus de recrutement. Si vous avez besoin d’un accommodement particulier, veuillez en informer votre recruteur.
Ce même engagement envers l’équité s’étend à notre utilisation des technologies. Afin de soutenir notre équipe de recrutement, des outils d’IA peuvent être utilisés pour aider à l’évaluation des candidatures, sans jamais remplacer le jugement humain. Toutes les décisions d’embauche demeurent entièrement entre les mains de nos professionnels du recrutement.
Pour en savoir plus sur l'accessibilité chez CGI, contactez-nous par courriel. Veuillez noter que ce courriel est strictement réservé aux demandes d'accessibilité et ne peut être utilisé pour vérifier l'état d’une candidature.
Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.
