Vice-président(e), centres mondiaux de prestation

CGI's Global Delivery Center (GDC) in Sherbrooke delivers high‑value consulting, digital transformation and technology services across Canada and worldwide. With more than 200 specialists, it is one of the five GDCs in the Greater Montréal business unit, alongside Shawinigan, Saguenay, Drummondville and Montréal. Together, they form a critical pillar of the Greater Montreal Business Unit (GMA).

As we expand our delivery capacity and accelerate our growth agenda, we are seeking a seasoned leader to head the Sherbrooke GDC, advance its maturity and innovation and actively contribute to raising the profile of our GDCs.

Reporting directly to the Senior Vice President, Global Delivery Centers, the successful candidate provides strategic and operational leadership across the Sherbrooke GDC. This person owns delivery excellence, workforce and capacity strategy, financial performance and operational governance for the Sherbrooke GDC. They ensure that it operates as a reliable, scalable, high‑performing delivery engine, aligned with the other GDCs. This approach supports CGI's growth across Canada and globally.

This is a high profile leadership role within both the company and the region, suited to a senior executive who excels at scaling delivery organizations, enabling profitable growth and inspiring high‑performing teams. The selected candidate will play a key role in supporting more than 200 specialists, represent CGI in the Eastern Townships, and work closely with Canadian and global leaders to deliver tangible outcomes for clients.

Why this role matters

• Shapes the long‑term strategy and growth of the Sherbrooke GDC while contributing to the broader CGI GDC ecosystem.
• Delivers complex, multi‑site engagements for strategic clients globally.
• Positions the Sherbrooke GDC as a recognized center of excellence for consulting‑led digital transformation.
• Drives innovation, operational maturity and best‑in‑class delivery performance.
• Inspires the GDC's technical leaders to create best‑in‑class, innovative, sustainable and reliable practices.
• Strengthens governance, operational discipline and financial performance across the Sherbrooke GDC.
• Builds a sustainable talent network and positions CGI as an employer of choice in the Eastern Townships and surrounding regions.
• Represents CGI as a senior executive with the business, academic and technology communities of Sherbrooke, the Eastern Townships and Quebec.
• Implements and promotes the integration of artificial intelligence into team processes, solutions and tools to enhance operational efficiency, innovation and data‑driven decision making.
  
  

Your future duties and responsibilities

Enterprise client leadership and growth

• Build and maintain executive‑level relationships with the key clients and stakeholders served by the GDC.
• Partner with proximity sectors and business units to co‑develop and execute strategic growth plans.
• Participate in client engagements, executive briefings, major pursuits and solution reviews with senior leadership.
• Identify expansion opportunities across existing client portfolios and new markets.
• Position the Sherbrooke GDC as a trusted partner for complex, outcome‑based engagements.
• Participate actively in business development and client presentations.
  
  

Operational and delivery excellence

• Maintain full accountability for operational and delivery performance at the Sherbrooke GDC.
• Drive revenue realization, margin optimization and cost discipline.
• Lead initiatives to strengthen governance maturity, including quality, risk management, security and service delivery standards.
• Implement the harmonized frameworks, operating models and performance indicators used across all GDCs, in collaboration with the vice presidents of the other GDCs.
• Oversee workforce planning, capacity management and alignment with business unit demand.
• Ensure continuous improvement of delivery methodologies, tools and operational processes.
  
  

Client experience and delivery quality

• Partner with proximity leaders and GDCs to ensure seamless, multi‑site client delivery.
• Provide strategic support for high profile programs involving multiple GDCs.
• Ensure delivery quality meets or exceeds expectations across all of the GDC's client portfolios.
• Champion innovation, automation and continuous improvement in delivery practices.
  
  

People and talent leadership

• Lead, develop and foster the development of the GDC's CGI partners, directors, delivery leads and emerging leaders.
• Foster a culture rooted in performance, accountability, collaboration and innovation.
• Promote talent management practices aligned with diversity, equity and inclusion (DE&I) principles.
• Drive succession planning and leadership development within the GDC.
• Partner with HR and Talent Acquisition to strengthen recruitment and retention strategies in the Eastern Townships.
• Promote engagement, professional development and career mobility.
  
  

Ecosystem and community engagement

• Represent CGI with the business, academic and technology networks of Sherbrooke and the Eastern Townships.
• Strengthen partnerships with regional educational institutions through talent development programs.
• Support initiatives that enhance CGI's brand and community impact.
  
  

Required Qualifications To Be Successful In This Role

• 10+ years of progressive leadership in consulting, technology or professional services.
• Proven experience leading a large delivery organization, ideally of 200 people or more.
• Strong financial acumen, including profit and loss (P&L) oversight or significant financial accountability.
• Demonstrated success driving operational excellence and business growth.
• Experience partnering with sector and business unit leadership on strategic initiatives.
• Exceptional executive communication and stakeholder management skills.
• Bilingualism (French and English) is required due to the nature of the role, which involves interactions with national and global clients.
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.