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CHANEL

Fashion Advisor

Toronto, ON, Canada
HOLT RENF. TORONTO YORKD FA, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Location: CHANEL Yorkdale Boutique (in Holt Renfrew)

Reports to: Boutique Manager

Contract: Full-time and permanent (new position)

Your role @ CHANEL

As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.

What impact you can create at CHANEL

Client Experience Excellence

Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.

Sales Performance & Product Expertise

Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.

Boutique Operations & Team Collaboration

Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Brand Representation & Professionalism

Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times.

Embody the sophistication and legacy of CHANEL through every interaction, establishing yourself as a trusted ambassador of the House.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role

Luxury Retail Experience: Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
Expertise in Client Relations: A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.
Communication & Organizational Skills: Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
Professional Presentation: Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

You are energized by

The rich history and heritage of the House of CHANEL and its commitment to craftsmanship, artistry, and timeless elegance.
A deep passion for fashion and luxury, and a desire to share your expertise and inspire others through exceptional service.
Building meaningful, collaborative relationships within a team that values inclusivity and mutual support.
Cultivating an appreciation for culture, beauty, and the art of creating a memorable, personalized experience for every client.

What you will gain from this experience

The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.
A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.
The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry.
Comprehensive and flexible benefits to support you across your professional and personal life.
Competitive salary: $60,000CAD annually + commission + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
Financial Security – A strong company pension plan and bonus program to help you plan for the future.
Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
Parental Support – A robust global parental leave policy to support you during life’s important moments.
Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

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More about this job

Responsibilities

The Fashion Advisor acts as a brand ambassador to provide bespoke, high-end client service and drive sales performance within the boutique. They are responsible for maintaining merchandising standards, managing back-of-house operations, and fostering long-term client loyalty through personalized interactions.

Requirements

Candidates must have a proven background in luxury retail or high-end customer service with a demonstrated ability to drive sales. Excellent communication skills, a polished professional presentation, and a deep passion for the CHANEL brand are required for this role.

Skills

Luxury retail
Client relations
Sales performance
Product knowledge
Customer service
Communication skills
Organizational skills
Styling advice
Merchandising
Data capture
Professional presentation
Etiquette

Benefits

Private medical insurance
Dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Pension plan
Bonus program
Vacation days
Sick leave
CSR volunteering days
Birthday day off
Parental leave
Employee assistance program
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Brand Ambassador
Client Experience
Sales Goals
Product Expertise
Boutique Operations
Merchandising
Customer Loyalty
Styling
After-sales Service
Professionalism
Etiquette
Chanel
Fashion
Client Relations
Data Capture
Visual Presentation
Luxury Industry

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