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CHANEL

Fashion Advisor

Calgary, AB, Canada
HOLT RENFREW CALGARY FA, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Fashion Advisor

Location: CHANEL Calgary Boutique (in Holt Renfrew)

Reports to: Boutique Manager

Contract: Full-time and Fixed-Term (1 year)

Your role @ CHANEL

As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.

What impact you can create at CHANEL

Client Experience Excellence

· Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.

· Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.

· Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.

Sales Performance & Product Expertise

· Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.

· Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.

· Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.

Boutique Operations & Team Collaboration

· Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.

· Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.

· Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Brand Representation & Professionalism

· Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times.

· Embody the sophistication and legacy of CHANEL through every interaction, establishing yourself as a trusted ambassador of the House.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role

· Luxury Retail Experience: Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.

· Expertise in Client Relations: A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.

· Communication & Organizational Skills: Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.

· Professional Presentation: Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

You are energized by

· The rich history and heritage of the House of CHANEL and its commitment to craftsmanship, artistry, and timeless elegance.

· A deep passion for fashion and luxury, and a desire to share your expertise and inspire others through exceptional service.

· Building meaningful, collaborative relationships within a team that values inclusivity and mutual support.

· Cultivating an appreciation for culture, beauty, and the art of creating a memorable, personalized experience for every client.

What you will gain from this experience

· The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.

· A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.

· The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry.

· Comprehensive and flexible benefits to support you across your professional and personal life.

· Competitive salary: $55,000 to 60,000CAD annually + commission + bonus

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

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More about this job

Responsibilities

The Fashion Advisor is responsible for delivering a bespoke client experience, fostering long-term loyalty, and achieving personal and boutique sales goals. They also support daily boutique operations, including merchandising and maintaining high standards of brand representation.

Requirements

Candidates must have proven experience in luxury retail or high-end customer service with a strong ability to build personalized client relationships. Excellent communication skills, professional presentation, and a passion for the CHANEL brand are essential for this role.

Skills

Luxury retail
Client relations
Sales performance
Product knowledge
Communication skills
Organizational skills
Customer service
Merchandising
Etiquette
Styling advice

Benefits

Commission
Bonus
Flexible benefits

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Client Experience
Sales
Brand Ambassador
Boutique Operations
Merchandising
Customer Service
Fashion
Client Relations
Product Knowledge
Elegance
Professionalism
After-sales service
Data capture
Styling

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