Phones and Cashier Support

Location:  Yorkdale Boutique, North York, ON (in Holt Renfrew)

Reports to:  Operations Manager

Contract: Full-time and permanent position
 

Your role @ Chanel:

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Help at cashier with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

• Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;  
• Excellent verbal and written communication skills;
• Ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills (essential);
• Proven ability to work in a fast-paced environment;
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;
• Comfortable working with different departments and teams;
• Fluent English, French a plus.
   

You are energised by:

• Communicating on the phone with others on a regular basis
• A fast-paced work environment
• Making a visible contribution to the success of a team
• Connecting different departments and team members to achieve common goal
   

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand;
• The opportunity to support and contribute to the back of house.
• Competitive compensation: $55k base salary + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.