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CHANGE Lingerie Canada

Store Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Store Manager – Queen Street, Toronto

CHANGE Lingerie | Full-Time | On-site

Lead a team. Drive results. Help every client feel confident.

CHANGE Lingerie is looking for an experienced, sales-driven Store Manager to lead our Queen Street boutique in Toronto.

If you enjoy coaching people, building lasting client relationships, and turning sales goals into results, this is an opportunity to make a meaningful impact on your team and your store.

Through personalized bra fittings, attentive service, and an extensive size range, we help clients find lingerie that fits their bodies, needs, and personal style. As Store Manager, you will bring that experience to life while taking ownership of daily store operations and team performance.

What you’ll do

Drive sales and store performance

Lead the team toward individual and store sales targets through active selling and coaching on the sales floor.
Monitor key performance indicators (KPIs), identify opportunities, and implement practical action plans.
Manage staff scheduling and labour hours within approved budgets while supporting customer service and store coverage.
Build client loyalty through personalized service, product recommendations, and consistent follow-up.

Lead and develop your team

Support recruitment, onboarding, and training to build a capable, engaged team.
Set clear expectations and provide regular coaching, feedback, and performance follow-up.
Develop team members’ confidence in sales, product knowledge, and professional bra fittings.
Create a respectful, accountable workplace where employees feel supported and understand their goals.
Identify development opportunities and support employees as they grow within CHANGE.

Deliver An Exceptional Customer Experience

Lead by example through welcoming, attentive, and personalized customer service.
Provide professional bra fittings with care for each client’s comfort and privacy.
Help clients discover products suited to their individual needs.
Resolve customer concerns professionally and in accordance with company policies.

Manage daily store operations

Maintain visual merchandising and store presentation standards.
Oversee deliveries, stock replenishment, inventory accuracy, and loss prevention procedures.
Ensure accurate point-of-sale (POS) transactions, cash handling, and opening and closing procedures.
Maintain a clean, organized, and safe boutique.
Apply company policies consistently and communicate staffing, operational, and safety concerns promptly.

What you’ll bring

A minimum of three years of retail management experience, with responsibility for sales results, team leadership, and daily store operations.
A track record of achieving sales targets and using KPIs to improve performance.
Experience coaching employees, providing feedback, and supporting team development.
Strong skills in scheduling, prioritization, problem-solving, and organization.
A hands-on leadership style and confidence working alongside your team on the sales floor.
Clear communication skills and a thoughtful approach to customer service.
Availability to work a retail schedule, including evenings, weekends, and holidays.
Experience in lingerie, fashion, specialty retail, or consultative selling is an asset.

What we offer

A competitive salary within the range listed above.
Comprehensive group insurance, subject to plan eligibility.
Training in our products, fitting techniques, and service standards.
Leadership development and career progression through the CHANGE Career Path.
Team contests and recognition opportunities.
A 50% employee discount on regular-priced products.
Paid vacation.

Ready to lead your next chapter?

Apply through this posting with your résumé. We would love to hear how you have developed a team, improved sales performance, or created an outstanding customer experience.

CHANGE Lingerie welcomes applicants from diverse backgrounds. Accommodations are available upon request throughout the recruitment process.

#CHANGELINGERIECANADA

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More about this job

Responsibilities

Lead the boutique’s sales performance and team, using KPIs, coaching, scheduling, and development to achieve store goals. Oversee customer service and bra fittings, daily operations, inventory, merchandising, cash handling, and store safety.

Requirements

Requires at least three years of retail management experience, including responsibility for sales results, team leadership, and daily operations. Candidates should have a record of meeting sales targets, coaching employees, and strong organizational and communication skills, and be available for evenings, weekends, and holidays.

Skills

Retail Management
Sales Performance
Team Leadership
KPI Monitoring
Sales Coaching
Staff Scheduling
Client Relationship Building
Recruitment And Onboarding
Employee Training And Development
Customer Service
Professional Bra Fitting
Visual Merchandising
Inventory Management
Loss Prevention
POS Transactions And Cash Handling
Problem-Solving

Benefits

Group Insurance
Product And Fitting Training
Leadership Development
Career Progression
Team Contests And Recognition
Employee Discount
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Sales Targets
Key Performance Indicators
Active Selling
Sales Coaching
Labour Budgeting
Client Loyalty
Personalized Service
Recruitment
Onboarding
Team Development
Bra Fitting
Customer Experience
Customer Concern Resolution
Visual Merchandising
Deliveries
Stock Replenishment
Inventory Accuracy
Loss Prevention
Point Of Sale
Cash Handling
Opening And Closing Procedures
Store Operations
Workplace Safety
Lingerie
Specialty Retail
Consultative Selling

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