Federal Indian Hospitals Bilingual Claims Helper

#WorkwithImpact

About Us:

At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with claimants, ensuring they receive trauma-informed, culturally grounded communications backed by expert project management and community-focused care. Whether we’re delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with Indigenous organizations, law firms, governments, and administrators on national programs that ensure results.

At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are, please visit our website: https://www.castlemain.com    

Claims Helpers will support Castlemain’s delivery of the Federal Indian Hospitals Settlement, along with ongoing opportunities to contribute to other Castlemain programs.  

This permanent full-time position is open to candidates who demonstrate working proficiency in English and French.

About the Opportunity:

• Support claimants, both virtually and in-person, with information, resources and claim form support in a way that feels trauma- informed and culturally safe. 

• Connect claimants with the Administrator for updates on the status of their claims. 

• Assist claimants in completing claim forms, connecting them with existing wellness and cultural support services.   

• Ensure claimants understand the claims process and milestones of the settlement.   

• When identified as a Session Coordinator, develop relationships with local and surrounding communities, organizations, and community members.   

• Collaborate and work closely with other Claims Helpers to: 

• Ensure supports are being received in the most appropriate way. 

• Fill any potential gaps in support being offered. 

About You:

You have three years or more experience working with Indigenous Peoples and communities, developed through community, professional roles, or lived experience, as well as:

• Bilingual proficiency in English and French.   

• Strong knowledge and awareness of Indigenous cultures, histories, and the impacts of trauma.     

• An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples, as well as the governance structures of Indigenous communities.    

• An intermediate understanding of technology and online platforms, or a strong aptitude for learning new tools quickly. 

• Ability to travel across Canada; up to 45% of the role, with individual trips of up to 7-10 days in duration.      

• Ability to write clearly and accurately for others, including helping people describe their experiences in their own words on forms in plain, respectful language. 

• Ability to access your local airport and possible nearby work locations.   

• Access to a quiet workspace and internet.  

• Ability to contribute to a safe, healthy, and respectful workplace by complying with health and safety policies, communicating openly, and supporting ongoing risk and injury prevention. 

Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment.

Compensation: Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package. Candidates living in northern or remote communities may be eligible for a Northern Allowance. Eligibility and tier placement are based on Canada Revenue Agency zone designations. 

How to Apply:

If this role sounds like a good fit, we invite you to submit your resume to https://www.castlemain.com/about/careers/ 

At Castlemain, we know not everyone's experience fits a checklist. We value curiosity, lived experience, community knowledge, and perspectives that can strengthen our work and relationships with the communities we serve. We encourage applications from First Nations, Inuit, and Métis candidates. If you see yourself contributing to this work, we welcome the opportunity to learn more about you.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.