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Added 11 mins ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
As an OTS Specialist, Client Partnership, you will consultatively sell Randstad’s premium staffing solutions to clients and prospect companies to drive market share growth and gross profit…
Added 11 mins ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 11 mins ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
Strong communication and customer service skills in order to interact with the Public, all levels of staff and Council members (written and verbal)
Added 56 mins ago
JI
Appliance Sales Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 1 hour ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
…improve productivity, quality, efficiency, cost, safety, and customer service. The Black Belt works cross-functionally with employees, supervisors, managers, and subject matter experts to…
Added 1 hour ago
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Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:
Added 1 hour ago
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Content Executive
Entain
Toronto, ON
- Full-time
…our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game…
Added 1 hour ago
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Bilingual Service Rep
Insight Global
Montreal, QC
- $21 CAD / hour
- Full-time
Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and…
Added 2 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provides excellent customer service and contributes to positively to teamwork and collaborative working relationships
Added 2 hours ago
CT
Customer Services Manager
CSG Talent
Saskatoon, SK
- Full-time
This is an opportunity to take ownership of day-to-day service delivery, develop a growing team of skilled technicians and build strong relationships with a major mining customer.
Added 2 hours ago
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Commercial Specialist
Co-operators Assurance et services financiers
Parry Sound, ON
- Full-time
As the Commercial Specialist you will be responsible for new client growth and expansion of the commercial portfolio through outbound prospecting, client contact and sales activities. You…
Added 2 hours ago
CA
Commercial Specialist
Co-operators Assurance et services financiers
Chatham-Kent, ON · Wallaceburg, ON
- Full-time
As the Commercial Specialist you will be responsible for new client growth and expansion of the commercial portfolio through outbound prospecting, client contact and sales activities. You…
Added 2 hours ago
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Senior Premium Administrator
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Senior Premium Administrators are key members of the Billing Service Centre, contributing to the financial stability of Co-operators Group Benefits. You will make an impact by ensuring…
Added 2 hours ago
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Senior Group Retirement and Savings Sales & Service Representative
Co-operators Assurance et services financiers
Regina, SK
- Full-time
The Sales and Service Representative - Group Retirement and Savings supports are key members of the GRS Sales Team. The role supports Account Executive roles by providing plan…
Added 2 hours ago
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Commercial Insurance Specialist
Co-operators Assurance et services financiers
Gatineau, QC
- Full-time
As the Commercial Specialist you will be responsible for new client growth and expansion of the commercial portfolio through outbound prospecting, client contact and sales activities. You…
Added 2 hours ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Donnacona, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
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Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
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Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
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Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
…support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs,…
Added 5 hours ago
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ChannelEngine

Implementation Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems from the inside, and you enjoy the diagnostic side of implementation as much as the delivery, we want to hear from you!

In this role you will take ownership of getting new customers live on the ChannelEngine platform. You'll work directly with customers from the first technical discovery call through to go-live and beyond, making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive. As you will know from experience, no two implementations are the same!

This role suits someone who is curious about how systems fit together and who approaches complexity with structure rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and design a sound path forward.

What will you do as our Implementation Specialist?

Lead end-to-end customer onboarding: own the full implementation lifecycle for your accounts, from technical discovery and integration design through to go-live and handoff to Customer Success. You'll dig into each customer's IT landscape early, identify dependencies and edge cases before they become problems, and make deliberate architectural decisions rather than defaulting to the first path available.
Solve complex integration challenges: guide customers through connecting their systems to ChannelEngine; advising on API integrations, channel configurations, and marketplace-specific requirements across your region. When something breaks or doesn't behave as expected, you're the person who traces it back to the source and fixes it.
Manage your project pipeline independently: keep multiple active implementations on track simultaneously, maintaining stakeholder alignment, flagging risks early, and making sound decisions without waiting for perfect information. You'll know when to escalate and when to just get it done.
Set customers up for the long term: your job isn't finished at go-live. You'll coach and train customers through their setup, making sure they understand the platform, can operate independently, and are positioned to grow their marketplace presence; handing over to the CSM team with full confidence in what's been built.

What makes you our ideal Implementation Specialist?

You are based in or around Toronto, Ontario, Canada, and able to work in a hybrid model, with at least 2 days in office per week. Please note that ChannelEngine does not offer Visa sponsorship or a relocation package for this role.

The most important thing you bring to this role is deep familiarity with the e-commerce ecosystem: how the pieces fit together, where the friction points are, and what good looks like in practice. Everything else builds from there. If your background is strong in e-commerce and you approach problems the way this role demands - logically, curiously, and with the customer's context always in mind - we want to hear from you, even if your path here wasn't conventional.

You bring:

3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management: you know how ERPs (SAP, Brightpearl, AFAS), plugins (Shopify, Shopware, Magento), middleware, and marketplace connections fit together in practice
A diagnostic mindset: you ask the right questions before you start building, trace problems back to their root cause, and design solutions that hold up under pressure
Proficiency working with APIs: authentication, troubleshooting, and identifying where in a data flow something has gone wrong
Comfort managing multiple active projects independently, with a track record of keeping complex implementations on track across multiple stakeholders
Strong English; German is a significant advantage but not a hard requirement

Nice to have:

Experience translating a customer's IT landscape into a structured integration design or architecture document
Background in consultancy, solutions engineering, or technical pre-sales
Marketplace knowledge across five or more channels

What success looks like

In this role, success isn't just hitting go-live dates, it's the quality of what you leave behind. Customers who understand their setup, integrations that don't generate support tickets three months later, and handoffs to the CSM team that are clean and complete. You'll be measured on the health of your implementations, not just their speed.

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More about this job

Responsibilities

Lead customer implementations from technical discovery and integration design through go-live and handoff to Customer Success. Diagnose integration issues, manage multiple projects, and train customers to operate and grow their marketplace presence.

Requirements

Requires 3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management, along with practical knowledge of APIs, ERPs, plugins, middleware, and marketplace connections. Candidates should be able to diagnose root causes, manage multiple projects independently, and communicate strongly in English; German is an advantage.

Skills

E-Commerce Implementation
Customer Onboarding
Technical Discovery
Integration Design
API Integration
API Troubleshooting
Marketplace Configuration
ERP Integration
Project Management
Root Cause Analysis
Stakeholder Management
Customer Training
Risk Management
Technical Account Management
Systems Architecture
English Communication

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
ChannelEngine
Customer Onboarding
Implementation Lifecycle
Technical Discovery
Integration Design
API Integrations
API Authentication
API Troubleshooting
Marketplace Integrations
Marketplace Configuration
ERP
SAP
Brightpearl
AFAS
Shopify
Shopware
Magento
Middleware
Project Pipeline
Customer Success
Technical Account Management
Solutions Engineering
Technical Pre-Sales
Integration Architecture
Stakeholder Alignment
Root Cause Analysis
Customer Training
Go-Live
German

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