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Added 14 mins ago
MD
Grants Specialist - Grants Specialist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 15 mins ago
P
BAS Graphics Designer – Building Automation / EBO (GDBA005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking a BAS / Graphics Designer – Building Automation / EBO to support a large Building Automation System modernization and migration program.
Added 30 mins ago
KA
Client Engagement Specialist
Kaizen Automotive Group
Calgary, AB
- Full-time
…their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package,…
Added 30 mins ago
AL
Seasonal XL Delivery Helper
Anderson Last Mile Inc.
Edmonton, AB
- Full-time
Full time schedule is 4 or 5 days for peak season
Added 45 mins ago
T
Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 hour ago
IT Help Desk Specialist Winter Co-Op
Catulpa Community Support Services
Barrie, ON
Full-Time, 35 hours/week, Contract from January to April 2027 term
Added 1 hour ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week.
Added 1 hour ago
LE
Talent & Culture Specialist
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
As Talent Acquisition & Culture Specialist for LG Electronics Canada, you will help bring the right talent into the organization and create a positive experience from a candidate’s first…
Added 1 hour ago
TP
HR Employment Documentation Specialist
The Portfolio Group
Toronto, ON
- Full-time
You will be working full-time in office, in Downtown Toronto off of King and Union station.
Added 1 hour ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 1 hour ago
Talent Acquisition & Culture Specialist
Human Resources
Toronto, ON
As Talent Acquisition & Culture Specialist for LG Electronics Canada, you will help bring the right talent into the organization and create a positive experience from a candidate’s first…
Added 2 hours ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 2 hours ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
We are looking for an experienced specialist who is an impactful communicator, who is a strong team player and can build effective collaborative relationships with both internal and…
Added 2 hours ago
HC
Order Fulfilment Specialist
Healthy Crunch
Mississauga, ON
- Contract
Order Fulfilment Specialist (Order Entry & Packing): Full-Time In-Office
Added 2 hours ago
JI
Maintenance Planning Specialist
J.D. Irving, Limited
Halifax, NS
- Full-time
We are seeking a Maintenance Planning Specialist to develop and maintain maintenance job plans that support the safe, efficient, and reliable operation of critical equipment and assets.…
Added 2 hours ago
JI
Associate Materials Management Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Materials Management Specialist plays a key role in supporting shipbuilding operations by ensuring the timely movement, tracking, and management of materials. Working closely…
Added 2 hours ago
JI
Procurement Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…advanced naval programs? We’re seeking an Intermediate Procurement Specialist to manage the full lifecycle of procurement activities for medium-to-high complexity packages, including…
Added 4 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
Added 4 hours ago
CA
Commercial Specialist
Co-operators Assurance et services financiers
Parry Sound, ON
- Full-time
Flexible work options and paid time off to support your personal and family needs.
Added 4 hours ago
CA
Commercial Specialist
Co-operators Assurance et services financiers
Chatham-Kent, ON · Wallaceburg, ON
- Full-time
Flexible work options and paid time off to support your personal and family needs.
Added 4 hours ago
CA
Senior Premium Administrator
Co-operators Assurance et services financiers
Regina, SK
- Full-time
…reconciled accurately. The role provides knowledgeable, responsive support to customers and internal business partners, answers billing-related questions, resolves discrepancies, and…
Added 4 hours ago
CA
Senior Group Retirement and Savings Sales & Service Representative
Co-operators Assurance et services financiers
Regina, SK
- Full-time
…Implementation and Education Consultant with new business onboarding and support for plan member education sessions as required. The core goals of the Sales and Service Representative are…
Added 4 hours ago
CA
Commercial Insurance Specialist
Co-operators Assurance et services financiers
Gatineau, QC
- Full-time
Flexible work options and paid time off to support your personal and family needs.
Added 4 hours ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
…beyond, making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive. As you will…
Added 5 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…

ChannelEngine

Implementation Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems from the inside, and you enjoy the diagnostic side of implementation as much as the delivery, we want to hear from you!

In this role you will take ownership of getting new customers live on the ChannelEngine platform. You'll work directly with customers from the first technical discovery call through to go-live and beyond, making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive. As you will know from experience, no two implementations are the same!

This role suits someone who is curious about how systems fit together and who approaches complexity with structure rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and design a sound path forward.

What will you do as our Implementation Specialist?

Lead end-to-end customer onboarding: own the full implementation lifecycle for your accounts, from technical discovery and integration design through to go-live and handoff to Customer Success. You'll dig into each customer's IT landscape early, identify dependencies and edge cases before they become problems, and make deliberate architectural decisions rather than defaulting to the first path available.
Solve complex integration challenges: guide customers through connecting their systems to ChannelEngine; advising on API integrations, channel configurations, and marketplace-specific requirements across your region. When something breaks or doesn't behave as expected, you're the person who traces it back to the source and fixes it.
Manage your project pipeline independently: keep multiple active implementations on track simultaneously, maintaining stakeholder alignment, flagging risks early, and making sound decisions without waiting for perfect information. You'll know when to escalate and when to just get it done.
Set customers up for the long term: your job isn't finished at go-live. You'll coach and train customers through their setup, making sure they understand the platform, can operate independently, and are positioned to grow their marketplace presence; handing over to the CSM team with full confidence in what's been built.

What makes you our ideal Implementation Specialist?

You are based in or around Toronto, Ontario, Canada, and able to work in a hybrid model, with at least 2 days in office per week. Please note that ChannelEngine does not offer Visa sponsorship or a relocation package for this role.

The most important thing you bring to this role is deep familiarity with the e-commerce ecosystem: how the pieces fit together, where the friction points are, and what good looks like in practice. Everything else builds from there. If your background is strong in e-commerce and you approach problems the way this role demands - logically, curiously, and with the customer's context always in mind - we want to hear from you, even if your path here wasn't conventional.

You bring:

3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management: you know how ERPs (SAP, Brightpearl, AFAS), plugins (Shopify, Shopware, Magento), middleware, and marketplace connections fit together in practice
A diagnostic mindset: you ask the right questions before you start building, trace problems back to their root cause, and design solutions that hold up under pressure
Proficiency working with APIs: authentication, troubleshooting, and identifying where in a data flow something has gone wrong
Comfort managing multiple active projects independently, with a track record of keeping complex implementations on track across multiple stakeholders
Strong English; German is a significant advantage but not a hard requirement

Nice to have:

Experience translating a customer's IT landscape into a structured integration design or architecture document
Background in consultancy, solutions engineering, or technical pre-sales
Marketplace knowledge across five or more channels

What success looks like

In this role, success isn't just hitting go-live dates, it's the quality of what you leave behind. Customers who understand their setup, integrations that don't generate support tickets three months later, and handoffs to the CSM team that are clean and complete. You'll be measured on the health of your implementations, not just their speed.

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More about this job

Responsibilities

Lead customer implementations from technical discovery and integration design through go-live and handoff to Customer Success. Diagnose integration issues, manage multiple projects, and train customers to operate and grow their marketplace presence.

Requirements

Requires 3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management, along with practical knowledge of APIs, ERPs, plugins, middleware, and marketplace connections. Candidates should be able to diagnose root causes, manage multiple projects independently, and communicate strongly in English; German is an advantage.

Skills

E-Commerce Implementation
Customer Onboarding
Technical Discovery
Integration Design
API Integration
API Troubleshooting
Marketplace Configuration
ERP Integration
Project Management
Root Cause Analysis
Stakeholder Management
Customer Training
Risk Management
Technical Account Management
Systems Architecture
English Communication

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
ChannelEngine
Customer Onboarding
Implementation Lifecycle
Technical Discovery
Integration Design
API Integrations
API Authentication
API Troubleshooting
Marketplace Integrations
Marketplace Configuration
ERP
SAP
Brightpearl
AFAS
Shopify
Shopware
Magento
Middleware
Project Pipeline
Customer Success
Technical Account Management
Solutions Engineering
Technical Pre-Sales
Integration Architecture
Stakeholder Alignment
Root Cause Analysis
Customer Training
Go-Live
German

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