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Added 22 mins ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
Supports the Canadian Banking Sales & Field Operations Communication Delivery Gateway Operating Model regionally (E.g.: Aligns, integrates, coordinates and manages prioritization of…
Added 2 hours ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
…rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and…
Added 3 hours ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its future Senior Account Manager to join the Sales & Account Management team in Montreal. If hotel distribution is your world (OTA, wholesaler, revenue management)…
Added 6 hours ago
TG
Technical Sales (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Excellence – We set and achieve the highest standards in every project, ensuring unparalleled performance and reliability.
Added 6 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 6 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 7 hours ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 7 hours ago
C
Solutions Designer
Cisco
Mississauga, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 7 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
Added 8 hours ago
FI
销售总监
Forestown International Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Overview: Lead global technical sales for Tier 1 pet food customers. Head of the technical sales team worldwide.
Added 10 hours ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
…candidate is experienced in customer data segmentation, ticket sales, and growing a subscriber base. They will have an analytical and results-oriented mindset, an aptitude for complex sales…
Added 11 hours ago
CH
HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
- Contract
…This position also requires accurate documentation of quotes, sales activities, and customer interactions, while meeting sales targets and upholding Climeron’s standards of professionalism…
Added 11 hours ago
C
Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 11 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
Added 12 hours ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
Analyze event performance beyond attendance, including engagement quality, lead conversion and downstream sales impact.
Added 12 hours ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
Lead sales strategies for projects involving:
Added 12 hours ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term…
Added 14 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead complex indirect tax advisory engagements involving GST/HST, provincial sales taxes, QST, customs, and other indirect tax matters.
Added 15 hours ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Added 17 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 17 hours ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
Shop Equipment – Identify equipment and Project opportunities and generate qualified leads for our Western Canada Equipment Sales team.
Added 17 hours ago
P
Application Engineer
Promation
Oakville, ON
- $90,000 to $114,000 CAD / year
- Full-time
Working at the intersection of engineering, estimating, and business development, you will lead the technical development of RFQ/RFP responses, create automation concepts, develop cost…
Added 18 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Report target-account attendance, held meetings, MQLs, seller response and opportunity progression at 30, 60 and 90 days with the Senior Marketing Manager, Sales and the RevOps lead.
Added 18 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
…CrossDock community), with in-house design support and a RevOps lead who owns HubSpot configuration and funnel reporting. We use AI extensively for research, drafting, repurposing and…
Added 19 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…

ChannelEngine

Implementation Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems from the inside, and you enjoy the diagnostic side of implementation as much as the delivery, we want to hear from you!

In this role you will take ownership of getting new customers live on the ChannelEngine platform. You'll work directly with customers from the first technical discovery call through to go-live and beyond, making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive. As you will know from experience, no two implementations are the same!

This role suits someone who is curious about how systems fit together and who approaches complexity with structure rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and design a sound path forward.

What will you do as our Implementation Specialist?

Lead end-to-end customer onboarding: own the full implementation lifecycle for your accounts, from technical discovery and integration design through to go-live and handoff to Customer Success. You'll dig into each customer's IT landscape early, identify dependencies and edge cases before they become problems, and make deliberate architectural decisions rather than defaulting to the first path available.
Solve complex integration challenges: guide customers through connecting their systems to ChannelEngine; advising on API integrations, channel configurations, and marketplace-specific requirements across your region. When something breaks or doesn't behave as expected, you're the person who traces it back to the source and fixes it.
Manage your project pipeline independently: keep multiple active implementations on track simultaneously, maintaining stakeholder alignment, flagging risks early, and making sound decisions without waiting for perfect information. You'll know when to escalate and when to just get it done.
Set customers up for the long term: your job isn't finished at go-live. You'll coach and train customers through their setup, making sure they understand the platform, can operate independently, and are positioned to grow their marketplace presence; handing over to the CSM team with full confidence in what's been built.

What makes you our ideal Implementation Specialist?

You are based in or around Toronto, Ontario, Canada, and able to work in a hybrid model, with at least 2 days in office per week. Please note that ChannelEngine does not offer Visa sponsorship or a relocation package for this role.

The most important thing you bring to this role is deep familiarity with the e-commerce ecosystem: how the pieces fit together, where the friction points are, and what good looks like in practice. Everything else builds from there. If your background is strong in e-commerce and you approach problems the way this role demands - logically, curiously, and with the customer's context always in mind - we want to hear from you, even if your path here wasn't conventional.

You bring:

3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management: you know how ERPs (SAP, Brightpearl, AFAS), plugins (Shopify, Shopware, Magento), middleware, and marketplace connections fit together in practice
A diagnostic mindset: you ask the right questions before you start building, trace problems back to their root cause, and design solutions that hold up under pressure
Proficiency working with APIs: authentication, troubleshooting, and identifying where in a data flow something has gone wrong
Comfort managing multiple active projects independently, with a track record of keeping complex implementations on track across multiple stakeholders
Strong English; German is a significant advantage but not a hard requirement

Nice to have:

Experience translating a customer's IT landscape into a structured integration design or architecture document
Background in consultancy, solutions engineering, or technical pre-sales
Marketplace knowledge across five or more channels

What success looks like

In this role, success isn't just hitting go-live dates, it's the quality of what you leave behind. Customers who understand their setup, integrations that don't generate support tickets three months later, and handoffs to the CSM team that are clean and complete. You'll be measured on the health of your implementations, not just their speed.

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More about this job

Responsibilities

Lead customer implementations from technical discovery and integration design through go-live and handoff to Customer Success. Diagnose integration issues, manage multiple projects, and train customers to operate and grow their marketplace presence.

Requirements

Requires 3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management, along with practical knowledge of APIs, ERPs, plugins, middleware, and marketplace connections. Candidates should be able to diagnose root causes, manage multiple projects independently, and communicate strongly in English; German is an advantage.

Skills

E-Commerce Implementation
Customer Onboarding
Technical Discovery
Integration Design
API Integration
API Troubleshooting
Marketplace Configuration
ERP Integration
Project Management
Root Cause Analysis
Stakeholder Management
Customer Training
Risk Management
Technical Account Management
Systems Architecture
English Communication

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
ChannelEngine
Customer Onboarding
Implementation Lifecycle
Technical Discovery
Integration Design
API Integrations
API Authentication
API Troubleshooting
Marketplace Integrations
Marketplace Configuration
ERP
SAP
Brightpearl
AFAS
Shopify
Shopware
Magento
Middleware
Project Pipeline
Customer Success
Technical Account Management
Solutions Engineering
Technical Pre-Sales
Integration Architecture
Stakeholder Alignment
Root Cause Analysis
Customer Training
Go-Live
German

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