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Added 4 hours ago
Coordinator, Consumer Marketing
Toronto Rock Lacrosse Club
Oakville, ON
Full-time
Toronto Rock Lacrosse Inc. is seeking a Coordinator, Consumer Marketing to join our dynamic Business Operations team. The Toronto Rock Group, headquartered in Oakville, Ontario, includes…
Added 1 day ago
Seasonal Kiosk Associate at Pickering City Centre
Groupe Nordik
Whitby, ON
Part-time
Reporting to the Marketing and Kiosk Coordinator, the Kiosk Associate will operate one of Thermea Spa Village’s temporary kiosks during the holiday period. The primary objective of the…
Added 1 day ago
Seasonal Kiosk Associate at Sherway Gardens
Groupe Nordik
Toronto, ON
Part-time
Reporting to the Marketing and Kiosk Coordinator, the Kiosk Associate will operate one of Thermea Spa Village’s temporary kiosks during the holiday period. The primary objective of the…
Added 1 day ago
Seasonal Kiosk Associate at Pickering City Centre
Groupe Nordik
Whitby, ON
Part-time
Reporting to the Marketing and Kiosk Coordinator, the Kiosk Associate will operate one of Thermea Spa Village’s temporary kiosks during the holiday period. The primary objective of the…
Added 1 day ago
Seasonal Kiosk Associate at Fairview Mall
Groupe Nordik
Toronto, ON
Part-time
Reporting to the Marketing and Kiosk Coordinator, the Kiosk Associate will operate one of Thermea Spa Village’s temporary kiosks during the holiday period. The primary objective of the…
Added 1 day ago
Seasonal Kiosk Associate at Markville Mall
Groupe Nordik
Markham, ON
Part-time
Reporting to the Marketing and Kiosk Coordinator, the Kiosk Associate will operate one of Thermea Spa Village’s temporary kiosks during the holiday period. The primary objective of the…
Added 1 day ago
Director, RPAS Traffic Management
NAV CANADA
Ottawa, ON
Full-time
NAV CANADA is seeking an accomplished and strategic leader to advance the future of RPAS Traffic Management (RTM) in Canada. As Director, RPAS Traffic Management, you will be responsible…
Added 1 day ago
Marketing Coordinator, Digital
Peavey Mart
Red Deer, AB
Full-time
We are seeking a digitally savvy, detail-oriented Marketing Coordinator to join our retail marketing team. This role is ideal for someone who is passionate about social media and digital…
Added 1 day ago
Traffic Coordinator
FCC Canada
Toronto, ON
The Traffic & Logistic Coordinator will report to: Traffic Manager
Added 1 day ago
Développement des affaires & Partenariats - Dorsia, Bowie & Ryu
Groupe Ryu
Montreal, QC
Contract
Opportunities to drive incremental restaurant and nightlife traffic
Added 2 days ago
Community Peace Officer Level One
Yellowhead County
Edson, AB
Full-time
…Offences Procedure Act, Tobacco and Smoking Reduction Act, Traffic Safety Act, and Trespass to Premises…
Added 2 days ago
Website Development Coordinator
ZenaTech Inc.
Toronto, ON
$50,000 to $60,000 CAD / year
Full-time
…agriculture, logistics and commercial in applications like traffic management, wildfire response, environmental monitoring, border control and industrial…
Added 3 days ago
Maintenance Coordinator
Thales
Victoria, BC
Full-time
We have a current vacancy for a Maintenance Coordinator to join our Team in Victoria, BC. The Maintenance Coordinator provides work package support to the Ship Maintenance Leads and the…
Added 3 days ago
TSS Course Maintenance Specialist (2 Positions Available)
NAV CANADA
Ottawa, ON
Full-time
…conformance to policies, standards and criteria, Manual of Air Traffic Services (MATS), and Systems Approach to…
Added 3 days ago
PUBLIC RELATIONS AND PROGRAM COORDINATOR - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
Full-time
A self-driven high achiever Public Relations and Program coordinator who will effectively engage with community centers/mosques, schools, churches, shopping malls etc in the GTA.
Added 3 days ago
Senior Project Coordinator
Clearway Group of Companies
Vancouver, BC
Full-time
The Senior Project Coordinator is responsible for independently supporting the planning, coordination, and execution of complex construction projects. This role works closely with Project…
Added 3 days ago
Project Coordinator
Clearway Group of Companies
Vancouver, BC
Full-time
The Project Coordinator is responsible for assisting in the planning, supervision and execution of construction projects. The Project Coordinator assists the Project Manager and Project…
Added 3 days ago
logistics coordinator
SERVEONE Canada, Inc.
Tecumseh, ON
Full-time
Added 3 days ago
Sales Coordinator
Brandt Group of Companies
Saskatoon, SK
Full-time
Brandt is currently seeking a Sales Coordinator for our Saskatoon location.
Added 4 days ago
Traffic Control Co-op Student
Aecon
Calgary, AB
Perform other duties and responsibilities as assigned by the Traffic Control Coordinator or Project Team.
Added 4 days ago
Recreation Manager
Optima Living
Kelowna, BC
Operates company vehicle safely and in compliance with traffic laws, organizational policies, and licensing requirements inclusive of pre/post vehicle inspections if applicable.
Added 4 days ago
Sales Order Coordinator
Solutions 2 GO Inc.
Brampton, ON
Full-time
The Sales Order Coordinator is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day…
Added 4 days ago
Student - Active Transportation
City of Mississauga
Mississauga, ON
Under the direction of the Manager, Active Transportation, with functional guidance from the Active Transportation Coordinator, the successful candidate will perform the following:
Added 4 days ago
Student - Active Transportation
City of Mississauga
Mississauga, ON
Full-time
Under The Direction Of The Manager, Active Transportation, With Functional Guidance From The Active Transportation Coordinator, The Successful Candidate Will Perform The Following
Added 4 days ago
Recreation Manager
Optima Living
Duncan, BC
Operates company vehicle safely and in compliance with traffic laws, organizational policies, and licensing requirements inclusive of pre/post vehicle inspections if applicable.

Chard

Resident Services Coordinator

North Vancouver, BC, Canada

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 2–3 years of experience in customer service, hospitality, property administration, leasing, event coordination, resident services, or a related coordination role.
Posting language: English
Posted: Sep 18, 2026

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Original job description

About Chard

Chard is a Vancouver-based real estate development firm with a passion for empowering communities beyond buildings. With over 30 projects completed or underway across Metro Vancouver and Greater Victoria, Chard has delivered more than 1,400 homes and 265,000 sq ft of commercial space – and that’s just the beginning. Our work spans purpose-built rental, affordable and attainable homeownership, strata commercial, and hotel developments. Every Chard project reflects our commitment to strengthening communities and delivering long-term value.

We don’t just develop real estate. We operate it too. In 2023, we launched Chard Property Group to provide professional property and asset management services to our growing portfolio. Today, CPG manages several Chard-owned buildings, with plans to extend our Uncommon Care approach to third-party clients who share our values.

Why We Exist

At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

Where We're Headed

Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.

How We Work

Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

Our Values

Community – We put our Residents and our team at the heart of every decision.
No Ego – We value effort and humility over flashiness.
Service – We provide exceptional service in every interaction.
Integrity – We operate with honesty and transparency.

The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging

What This Role Is All About

We’re looking for a proactive, organized, and community-minded Resident Services Coordinator to help shape the resident experience at one of our managed properties. In this role, you’ll support resident communications, coordinate move-ins and service requests, and plan engaging events that help foster a strong sense of community. You’ll play a key role in ensuring residents feel welcomed, informed, and cared for, every step of the way.

As a service-driven organization operating seven days a week, this site-based role requires flexibility in scheduling to support the needs of the building. As such, the schedule includes weekend work, either on a rotating basis or as a consistent requirement. Candidates must be available and comfortable working weekends.

What You’ll Be Doing

Resident Experience and Communication

Serve as a primary point of contact for resident inquiries, requests, and communications.
Provide clear, timely, and professional communication to residents throughout their tenancy experience.
Assist with the creation and distribution of resident communications, including newsletters, notices, digital updates, and other building announcements.
Monitor resident feedback and support the resolution of concerns or complaints in a timely, respectful, and solution-oriented manner.
Maintain accurate records of resident interactions, service outcomes, documentation, and related follow-up within applicable systems.
Support leasing operations by assisting with prospect inquiries, community tours, application submissions, and leasing administration to help achieve budgeted occupancy goals.
Conduct daily prospect follow-up activities, including responding to leads, nurturing prospective residents, and maintaining ongoing communication throughout the leasing process.
Monitor and manage leasing queues to ensure all prospect inquiries, applications, and follow-up tasks are addressed within established service standards.
Ensure all prospect interactions, tour outcomes, traffic, leasing activity, and resident communications are accurately entered and updated in the property management and CRM systems on the same business day to maintain data integrity and reporting accuracy.
Collaborate with Leasing Associates and on-site teams to identify leasing opportunities, improve conversion rates, and deliver a seamless prospect-to-resident experience consistent with Chard's Uncommon Care service standards.

Move-In & Move-Out Coordination

Coordinate all aspects of the move-in and move-out process, including scheduling, resident communication, key handovers, elevator bookings, and unit readiness checks.
Act as the main point of contact for incoming residents, ensuring they receive clear guidance and support throughout the possession process.
Coordinate resident onboarding and move-in processes to ensure a smooth, professional, and welcoming experience.
Conduct move-in orientations and walkthroughs with new residents as needed.
Ensure resident files, leasing documents, and move-in documentation are accurate and complete prior to possession.
Track and update move-in/move-out schedules, documentation, service requests, and outstanding items.
Identify and help resolve last-minute issues to support a seamless handover and positive first impression.

Service Requests & Operational Support

Track and follow up on service requests using internal systems, including CMMS or property management platforms.
Liaise with property managers, building staff, maintenance teams, leasing teams, and contractors to ensure units are cleaned, inspected, and ready for occupancy.
Communicate closely with property management and leasing teams to ensure alignment on timelines, resident needs, unit status, and service delivery.
Support broader property operations, resident services, and administrative functions as needed, particularly during peak periods.

Resident Engagement & Community Building

Plan, coordinate, and host resident engagement events and initiatives that build community, connection, and belonging.
Support initiatives that enhance the resident experience and help residents feel welcomed, informed, and cared for.
Maintain records related to event attendance, resident participation, and engagement outcomes.

What You'll Bring

2–3 years of experience in customer service, hospitality, property administration, leasing, event coordination, resident services, or a related coordination role.
Experience in residential property management, real estate, or leasing is considered a strong asset.
Strong planning, organizational, and coordination skills, with a keen attention to detail.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with residents, team members, and vendors.
Proficiency in Microsoft Office and comfort learning new digital systems, scheduling tools, communication platforms, and reporting processes.
Experience using Yardi, Grata, CMMS, or other similar property management or resident service platforms is an asset.
Ability to work evenings as needed for resident events and support weekends or high-volume operational periods throughout the year.
Availability to support peak move-in and move-out periods, particularly at the beginning and end of each month.

Who You Are

Warm, approachable, and professional - you create trust through every interaction
Exceptionally organized and detail-oriented, with strong follow-through
Skilled at juggling multiple tasks while staying calm and focused
A natural communicator who is clear, responsive, and people-focused
Enthusiastic about building community and making people feel welcome
Proactive and creative in solving problems and improving resident satisfaction
Collaborative and team-oriented, but comfortable working independently

How We Invest In You

At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.

Competitive salary and bonus plans aligned with market benchmarks and your experience.
Extended health and dental coverage as well as a health spending account to support what you need the most
Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy
A clear commitment to internal mobility - we love to promote from within
A values-driven workplace rooted in trust, transparency, and teamwork
A supportive team that has your back when things get busy - or when you need a breather

The salary range for this role is $55,000 to $60,000 annually. Compensation will be determined based on experience, qualifications, and the overall requirements of the role.

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More about this job

Responsibilities

The Resident Services Coordinator acts as the primary point of contact for residents, managing communications, service requests, and move-in/move-out processes. They also plan community engagement events and support leasing operations to ensure a high-quality resident experience.

Requirements

Candidates should have 2–3 years of experience in customer service, property administration, or a related field, with strong organizational and communication skills. Proficiency in Microsoft Office and experience with property management software are highly valued.

Skills

Customer service
Property administration
Leasing
Event coordination
Communication
Organization
Problem solving
Microsoft Office
Yardi
Grata
CMMS
Relationship management
Attention to detail
Time management
Conflict resolution

Benefits

Competitive salary
Bonus plans
Extended health coverage
Dental coverage
Health spending account
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Resident Services
Property Management
Leasing
Customer Service
Event Planning
Real Estate
Yardi
Grata
CMMS
Microsoft Office
Community Building
Move-in Coordination
Asset Management
Communication
Administration
Operations
CRM
Resident Experience
Hospitality

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