Closed listing
IT Support Specialist
- Brampton, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We're hiring an IT Helpdesk Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software, account and network problems quickly so drivers, dispatch and office teams stay moving. you'll resolve everyday hardware, software and account issues, set up laptops, systems and access for new hires, deliver IT orientation as part of onboarding, and manage offboarding when employees leave.
Responsibilities:
- Provide Tier 1/Tier 2 support by phone, email, chat and in person, resolving most issues on first contact.
- Log, prioritize and track tickets in the helpdesk system within agreed SLAs.
- Troubleshoot Windows/macOS devices, printers, mobile devices and peripherals.
- Manage user accounts, passwords, SSO and permissions in Okta, Active Directory / Entra ID and Microsoft 365, and enrol users in MFA (Okta Verify, Microsoft Authenticator).
- Onboard new hires (laptop setup, Outlook mailbox, Microsoft Teams, Okta apps) and offboard leavers by revoking access and recovering equipment.
- Diagnose basic network issues (Wi-Fi, VPN, DNS, DHCP) and escalate complex cases with clear notes.
- Maintain IT asset inventory and keep knowledge-base articles up to date.
- 2-3 years in IT helpdesk, desktop support or a similar role.
- Diploma or degree in IT or a related field, or equivalent experience.
- Hands-on experience with Windows 10/11, macOS, Microsoft 365 (Outlook, Teams), Active Directory / Entra ID and Okta, including MFA setup.
- Experience with a ticketing system (e.g., ServiceNow, Jira Service Management, Freshservice).
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN.
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
More about this job
Responsibilities
Provide Tier 1 and Tier 2 technical support across office, terminal, and remote users, resolving and tracking hardware, software, account, and network issues. Set up and manage employee devices and access during onboarding and offboarding, maintain IT asset records and knowledge-base articles, and escalate complex network problems.
Requirements
Requires 2–3 years of experience in IT helpdesk, desktop support, or a similar role, plus a diploma or degree in IT or a related field, or equivalent experience. Candidates should have hands-on experience with Windows, macOS, Microsoft 365, Active Directory or Entra ID, Okta and MFA, ticketing systems, and networking fundamentals.
Skills
- Tier 1/Tier 2 Support
- Windows 10/11
- macOS
- Microsoft 365
- Active Directory
- Entra ID
- Okta
- Multi-Factor Authentication
- Ticketing Systems
- Hardware Troubleshooting
- Software Troubleshooting
- User Account Management
- TCP/IP
- DNS
- DHCP
- VPN
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Transportation
- Logistics
Keywords
- IT Helpdesk
- Desktop Support
- Tier 1 Support
- Tier 2 Support
- Windows 10/11
- macOS
- Microsoft 365
- Outlook
- Microsoft Teams
- Active Directory
- Entra ID
- Okta
- Okta Verify
- Microsoft Authenticator
- Multi-Factor Authentication
- Single Sign-On
- ServiceNow
- Jira Service Management
- Freshservice
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- IT Asset Inventory
- Ticketing System
- Onboarding
- Offboarding
- Truck Transportation