Member Services Coordinator

One of the state's largest and most active chambers of commerce is seeking a Member Services Coordinator to join our team. This position serves as a friendly, welcoming first point of contact for our 1,200+ member businesses and nonprofits - fostering connections, directing inquiries, assisting with benefits and ensuring a positive member experience.

This is a great opportunity for someone who is outgoing, collaborative, and eager to build a career at the intersection of community, communications, and member engagement. You'll bring a service-first mindset, strong organizational skills, and a genuine team-player attitude to a role where workdays are an ever-changing mix of member outreach, account support, event coordination, and the behind-the-scenes work that keeps the chamber running smoothly. You'll work closely with staff, members, volunteers, and community partners across Newton, Needham, Wellesley, Watertown, and our newest community, Brookline - where we recently expanded our regional footprint.

Reports to: VP, Operations

Key Responsibilities

• Serves as a primary point of contact for member inquiries via phone, email, and in person - responding promptly, resolving issues, and connecting members to the right staff, programs, or resources
• Manages member accounts including profile updates, billing support, renewal communications, and payment processing
• Supports member engagement through direct outreach, committee staffing and marketing campaigns
• Assists with website, social media platform posting and engagement and email communications
• Assists with programs and events including webinar facilitation, event registration, setup and staffing and member communications
  
  

Skills And Competencies

• Exceptional written and verbal communication skills
• People-oriented, warm, and responsive; able to build relationships with members across industries, backgrounds, and experience levels
• Highly organized with strong attention to detail and the ability to juggle multiple priorities
• Comfortable with database or CRM systems; experience with GrowthZone, MailChimp, or similar platforms a plus
• Familiarity with social media platforms and basic content creation
• Self-motivated and a collaborative team player
  
  

Additional Requirements

• Full-time, in-person at our chamber offices in Needham
• Typical schedule is M–F, 9–5, with occasional early mornings, evenings, or weekends to support events
• Ability to travel locally to event venues and member sites
  
  

Salary And Benefits

Annual compensation range: $48,000–$60,000; non-exempt, actual hourly rate will reflect level of experience and qualifications relative to position requirements. Includes medical, dental, and 401(k).

About The Charles River Regional Chamber

The Charles River Regional Chamber is a not-for-profit 501(c)(6) organization - and one of the largest and most active chambers in Massachusetts. Through education, advocacy, and networking, we support businesses and nonprofits of all sizes and in all economic sectors across Newton, Needham, Watertown, Wellesley, Brookline, and throughout Boston's inner western suburbs. With the recent addition of Brookline to our footprint, we are in an exciting period of growth and expanding our reach and impact across the region.

To Apply

Submit your resume and a cover letter detailing your experience and interest in this role to Katherine Herer, VP Operations: kherer@charlesriverchamber.com