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Added 23 mins ago
Software Analyst
Hitachi Rail
Toronto, ON
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 23 mins ago
Software Analyst
Hitachi Rail
Toronto, ON
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 23 mins ago
Training Sr. Analyst - TenarisUniversity
Tenaris
Camrose, AB
Full-time
Locally, the Training Sr. Analyst - TenarisUniversity will design, develop, monitor and coordinate technical and leadership training activities for our locations across Canada. This role…
Added 54 mins ago
Business Systems Analyst (Term)
City of Regina
Regina, SK
…with a small team to provide liaison with IT for department operations. They will participate in developing short- and long-range plans for their business systems and work processes and…
Added 54 mins ago
Senior Financial Analyst
STAN AI
Toronto, ON
$90,000 to $105,000 USD / year
Full-time
…You'll have real ownership over core parts of our finance operations from day one, and your scope will expand as you and the company…
Added 54 mins ago
Analyst, Engineering Services - Project Engineer
Aspire Bakeries
Hamilton, ON · Ancaster, ON
We are seeking a Analyst, Engineering Services - Project Engineer to join our team at our Brantford, ON bakery. As a Project Engineer, you will be accountable for leading capital projects…
Added 54 mins ago
Technical Specialist, Applications
Scarborough Health Network
EO Head Office
Full-time
Epic Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes,…
Added 54 mins ago
Technical Specialist, Applications
Scarborough Health Network
EO Head Office
Full-time
Epic Technical and Senior Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues,…
Added 1 hour ago
Inventory Analyst
BGIS
Calgary, AB
Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 1 hour ago
IT Support and Systems Analyst
Liberal Party of Canada • Parti Libéral du Canada
Ottawa, ON
Full-time
The Liberal Party is seeking an IT Support and Systems Analyst to work at the Party’s National office in Ottawa, joining a dedicated team of staff to support Mark Carney and our Liberal…
Added 1 hour ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Markham, ON · Ottawa, ON · Toronto, ON
Full-time
Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations
Added 1 hour ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 1 hour ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
The Data Analyst, International Transportation is responsible for representing the company and managing the offshore ocean inbound product flow into Canada. The Data Analyst will support…
Added 1 hour ago
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
Contract
Are you a recent graduate ready to hit the ground running? The Canada Analyst Program is your entry point into the world of financial compliance, client data management, and regulatory…
Added 1 hour ago
Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
Senior Financial Analyst
Government of Alberta
AB
Reporting to the Manager, Financial Operations & Assurance, the Senior Financial Analyst, Reporting, Compliance & Systems provides leadership and expertise in financial reporting,…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
…before a business relationship is established or maintained. The Analyst’s work is an important input into AML risk assessments and supports timely, well-documented decision-making by the…
Added 2 hours ago
Senior Analyst, HRIS
Elk Valley Resources
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 2 hours ago
Senior Product Analyst, Core Payment Products
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Product Analyst is a key functional expert responsible for the detailed, hands-on execution and advancement of product initiatives within the Product Management Group.
Added 2 hours ago
Senior Analyst, Loan Loss
Scotiabank
Toronto, ON
You have experience supporting capital stock administration, equity instrument accounting, or related financial operations.
Added 2 hours ago
Analyst, Trade Finance Operations - Toronto, ON
Scotiabank
Toronto, ON
The Trade Finance Analyst will play a crucial role in facilitating, managing trade finance transactions and contributes to the overall success of the Trade Services Centre. The Analyst will…

Charter Telecom

IT Support Analyst

Calgary, AB, T2H 3A9, Canada

Job type: Contract
Experience: 3+ years of experience in IT support, help desk, or infrastructure support.
Posting language: English
Posted: Jul 22, 2026

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Original job description

Charter is an award‑winning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and human‑centered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.

Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
Manage user accounts, permissions, licensing, and access requests.
Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
Document incidents, resolutions, and technical procedures while escalating complex issues as required.

Qualifications

Diploma or degree in Information Technology, Computer Science, or a related field.
3+ years of experience in IT support, help desk, or infrastructure support.
Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
Strong troubleshooting, analytical, organizational, and customer service skills.
Excellent verbal and written communication skills with the ability to manage multiple priorities.

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More about this job

Responsibilities

The IT Support Analyst will provide Tier 1 and Tier 2 technical support for end-user devices, network infrastructure, and business applications. They are responsible for maintaining system stability, security, and performance through proactive maintenance and troubleshooting.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field along with at least 3 years of relevant experience. Proficiency in Windows environments, Microsoft 365, virtualization, and network security appliances is required.

Skills

Technical support
Microsoft 365
Troubleshooting
Network infrastructure
Hyper-V
Juniper networking
Palo Alto firewalls
Active Directory
Entra ID
Hardware support
Software support
System maintenance
Patch management
Asset lifecycle management
Customer service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Services
Microsoft 365
Exchange Online
Teams
SharePoint
OneDrive
Entra ID
Juniper
Switches
Routers
VPN
VLAN
Hyper-V
Palo Alto
Firewalls
Active Directory
TCP/IP
DNS
DHCP
Patch Management
Asset Management
Infrastructure Support
Help Desk
Digital Transformation

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