Jobs in Canada

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Added 1 month ago
B
Senior Android Engineer
Bankjoy
Remote, Canada
- Full-time
- Remote
Added 1 month ago
SI
Assistant Kitchen Manager
Service Inspired Restaurants
St. John's, NL
- Other
Added 1 month ago
Lead Security Analyst
Open Text Corporation
Waterloo, ON
Added 1 month ago
Lead Cloud Applications Consultant
Open Text Corporation
Waterloo, ON
Added 1 month ago
RB
Senior Manager, Integrated Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 month ago
FP&A Lead/Sr. Manager, Commercial Planning and Consolidation
Molson Coors
Toronto, ON
Added 1 month ago
NS
Emergency Physician - Yarmouth, Shelburne and Digby
Nova Scotia Healthcare System
Yarmouth Indian Reserve No. 33, NS · Yarmouth, Nova Scotia
- Full-time
Yarmouth is also connected to the United States through an international ferry service that makes cross border adventures possible with ease
Added 1 month ago
SC
General Help Food Services (70306838)
Sodexo Canada Ltd
Peace River, AB
- $18.34 to $18.84 CAD / hour
- Full-time
Added 1 month ago
R(
Temporary Fashion Associate - London North Shopping Centre
Reitmans (Canada) Ltée/Ltd
London, ON
- Part-time
Added 1 month ago
DG
Proposals Specialist
DRA Global
Toronto, ON
- Full-time
Added 1 month ago
R
Outside Sales Representative, PRO (Quebec City)
RONA
Boucherville, QC
- Full-time
Added 1 month ago
AX
Senior Underwriter, Auto
AXA XL
Toronto, ON
- Full-time
Added 1 month ago
PL
AVP, Business Proposition Enablement
Pacific Life Re
Toronto, ON
- Full-time
Added 1 month ago
TI
Director of Revenue Management
Travel Industry Personnel
Toronto, ON
- Full-time
Added 1 month ago
C
H&S Coordinator
Cascades
Burnaby, BC
- $90,000 CAD / year
- Full-time
Added 1 month ago
IF
Internal Wholesaler
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Added 1 month ago
MM
Journeyman Electrician (Day Shift)
Modine Manufacturing Company
Calgary, AB
- Full-time
This is a Day Shift Position from 6:00am-2:30pm Monday-Friday
Added 1 month ago
G2
Mine Engineer, Mid-Range Planner
Globe 24-7
Dubreuilville, ON
- Full-time
This is an onsite Fly-in/Fly-out position offered with a 14x14 rotating schedule
Added 1 month ago
L
Murex DevOps
Luxoft
Toronto, ON
- Full-time
Added 1 month ago
B
Analyst, Program (Customer management Execution & Customization)
Bombardier
Dorval, QC
- Full-time
Added 1 month ago
M
Applied AI Scientist
Mphasis
Canada
- Full-time
Added 1 month ago
C
IT Support Analyst
Charter
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Added 1 month ago
M
Regional Lab Manager
Malteurop
Great Falls, MB
- Full-time
Added 1 month ago
JT
Murex Developer
Jobility Talent Solutions
Toronto, ON
- $90 to $110 CAD / hour
- Contract
Added 1 month ago
G
Senior Engineer, Process Maintenance
Glencore
Sparwood, BC
- $115,000 to $145,000 CAD / year
- Full-time
You must have sound judgement and be able to form practical solutions through collaboration and engineering analysis

Charter

IT Support Analyst

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Experience: 3+ years of experience in IT support, help desk, or infrastructure support.
Posting language: English
Posted: Sep 23, 2026

Original job description

Charter is an award‑winning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and human‑centered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.

Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
Manage user accounts, permissions, licensing, and access requests.
Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
Document incidents, resolutions, and technical procedures while escalating complex issues as required.

Qualifications

Diploma or degree in Information Technology, Computer Science, or a related field.
3+ years of experience in IT support, help desk, or infrastructure support.
Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
Strong troubleshooting, analytical, organizational, and customer service skills.
Excellent verbal and written communication skills with the ability to manage multiple priorities.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support for end-user devices, business applications, Microsoft 365, and network connectivity. Maintain and troubleshoot Microsoft 365 services, Juniper networks, Hyper-V environments, Palo Alto security appliances, system updates, backups, and IT assets while documenting and escalating issues.

Requirements

A diploma or degree in IT, Computer Science, or a related field and at least three years of IT support or infrastructure experience are required. Candidates should have hands-on experience with Windows, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls, along with strong troubleshooting, communication, organizational, and customer service skills.

Skills

Tier 1 and Tier 2 Support
Windows
Microsoft 365
Exchange Online
Microsoft Teams
SharePoint
OneDrive
Microsoft Entra ID
Active Directory
Hyper-V
Juniper Networking
Palo Alto Firewalls
TCP/IP
DNS
DHCP
VPNs

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Infrastructure Support
Tier 1 Support
Tier 2 Support
Windows
Microsoft 365
Exchange Online
Microsoft Teams
SharePoint
OneDrive
Microsoft Entra ID
Active Directory
Hyper-V
Juniper
Palo Alto Firewalls
TCP/IP
DNS
DHCP
VPN
VLAN
Virtual Machines
Backups
Disaster Recovery
Patch Management
Vulnerability Remediation
IT Asset Lifecycle Management
Network Infrastructure
Managed Services
Customer Service

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Work requirements

Jobs in Canada