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Added 3 mins ago
IC
Senior Project Manager
Infotek Consulting Inc.
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead two concurrent, large-scale, complex, high-profile, and high-risk IT projects through planning, execution, implementation, and…
Added 3 mins ago
AS
Sr Project Manager
AgileGrid Solutions
Canada
- $100,000 to $120,000 CAD / year
- Full-time
…attention to safety and quality, and disciplined financial management are essential. This role is focused on the successful execution and ongoing improvement of capital projects, rather…
Added 3 mins ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
Goodreid is an independent, employee-owned investment management firm, founded in 1986, managing more than $1 billion in client assets. For nearly 40 years, we have managed discretionary…
Added 3 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Cybersecurity & Risk Management: Lead development and implementation of cybersecurity frameworks, incident response plans, and data management protocols. Oversee risk assessments and…
Added 3 mins ago
A
QMS, Investigations & CAPA SME
ALGOBRAINZ
ON · Ontario, Canada
- Contract
Assess and improve pharmaceutical Quality Management System (QMS) processes, including deviations, CAPA, change control, audits, and management review.
Added 3 mins ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 3 mins ago
EM
Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 3 mins ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
…involved disciplines, coordination of external consultants, management of interfaces with clients and project stakeholders, and control of the technical documentation required for tender…
Added 3 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You embrace and champion change. You'll continuously evolve your thinking…
Added 3 mins ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
Degree in Engineering, Construction Management, or related field.
Added 3 mins ago
PC
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC Canada
Toronto, ON
- Full-time
A career within Deals Capital Projects and Infrastructure will provide you the opportunity to deliver lead financial and strategic advisory services to our clients on infrastructure…
Added 3 mins ago
QC
Vice President, Quality and Chief Nursing Executive
Queensway Carleton Hospital
Ottawa, ON
- Full-time
The portfolio also includes strategic oversight of select clinical programs, currently Childbirth, Chronic Disease Management and Skin & Wound Care, with final accountabilities aligned to…
Added 3 mins ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Strong level of commercial acumen, including cash collection, workshare, change management and contract review and management.
Added 3 mins ago
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Chief Estimator
Webuild
Montreal, QC
- Full-time
Lead and oversee all estimating activities for tenders, proposals, and pre-construction projects.
Added 3 mins ago
LC
Assistant Store Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 3 mins ago
IT
Account Manager, Client Services
InTandem Talent
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client…
Added 4 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 19 mins ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
Experience with process mapping, Lean methodologies, continuous improvement, or change management initiatives.
Added 19 mins ago
EM
Senior Consultant - Cyber Security
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Toronto, ON
- Full-time
Lead IAM remediation workstreams. Drive privileged access management, joiner-mover-leaver, recertification, segregation-of-duties, and identity governance improvements. Reduce standing…
Added 19 mins ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
· Maintain emergency preparedness and response programs, permit-to-work controls and change-management processes to prevent adverse safety or environmental impacts.
Added 19 mins ago
Manager, GTB Resiliency (12 month contract)
Scotiabank
Toronto, ON
…Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with…
Added 33 mins ago
C
QE Lead - Automation
Capgemini
Toronto, ON
- Full-time
We are seeking a highly skilled Quality Engineering QE Lead with strong expertise in API testing test automation and AI enabled quality engineering practices. The ideal candidate will lead…
Added 33 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 33 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 33 mins ago
VB
Lead Geotechnical Engineer
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The Lead Geotechnical Engineer provides technical leadership for the safe design, operation, monitoring, and closure of tailings storage facilities, dams, and related water management…

Charton Hobbs Group

Business Systems Analyst

Montreal, QC, H3E 1T9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Business Systems Analyst

Montreal office, national scope · Full-time, permanent · Bilingual French and English

Version française: https://chgroup.bamboohr.com/careers/293

About Charton Hobbs Group

Charton Hobbs Group (CHG) is a Canadian organization representing a portfolio of leading businesses across the wine and spirits industry. Through Charton Hobbs, Authentic Wine & Spirits Merchants and Escalade, we represent an extensive portfolio of brands and work closely with our partners to build brands and deliver results in the Canadian market.

As our Business Systems Analyst, you will keep the platforms that run Charton Hobbs Group’s commercial operations reliable and their data trusted. You will lead Tier 2 and Tier 3 support and analysis for Microsoft Dynamics 365 Business Central (ERP), our Dynamics 365 CRM (XRM), Pawa (commercial planning) and our Power BI and Microsoft Fabric environment, which we operate like any other business platform. You will resolve issues escalated by our service desk, remove the root causes of recurring issues, assess the impact of changes and make sure that what we release works as intended for sales, marketing, supply chain and finance teams across Canada. If you enjoy troubleshooting across systems and getting to the root of a problem, this role is for you!

Key Accountabilities

Own Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM (XRM), Pawa and Power BI, including the integrations between them. Diagnose escalated issues, prioritize them by business impact and keep users informed until the fix is confirmed.
Isolate each issue as data, configuration, access, integration or defect, and resolve what can be fixed at platform level: configuration and master data corrections, failed workflows, integration reprocessing, and refresh and pipeline restarts.
Escalate code-level defects to our BI development team, Microsoft or our solution partners with a complete diagnosis, and own the case through to a validated fix.
Turn recurring incidents into documented root causes and permanent fixes, and proactively monitor refreshes, integrations and expiring service credentials.
Work with the business to gather requirements, map processes across platforms and assess the impact of proposed changes on data, integrations, reports and users.
Reconcile data across platforms, such as CRM goals against reporting, plans against ERP actuals and orders against invoices, and explain the differences in business terms.
Apply one change and release process to every platform: test environments, user acceptance testing, regression checks, release notes and post-deployment validation.
Maintain security roles and access design, the platform inventory, runbooks and a knowledge base our service desk can use.
Manage day-to-day support cases with Microsoft, Pawa and our development partners, and provide our Training & Technology Adoption team with release notes and practical how-to content.

What Will Make You Successful at Charton Hobbs Group

You approach problems methodically. You distinguish a data issue from a configuration, access or integration issue before proposing a solution, and you follow each case through to a confirmed resolution rather than simply passing it along. You can trace an order, plan or figure across systems, explain a technical cause in terms that make sense to sales, planning or finance teams, and follow through on your commitments. You learn new platforms quickly and document what you learn so the next person can work more efficiently.

Minimum Requirements

Degree in information systems, computer science, engineering or business administration, or equivalent experience.
At least three years of experience in Tier 2 or Tier 3 application support, business systems analysis or functional consulting on Microsoft business applications.
Hands-on experience with at least two of the following: Dynamics 365 and Dataverse (model-driven apps, security roles, Power Automate); Business Central or another ERP; Power BI (semantic models, DAX, refresh, row-level security); or a planning, budgeting or forecasting platform.
Strong SQL skills and the ability to investigate discrepancies between systems independently.
Ability to read integration logs, JSON payloads, and API or connector errors.
Structured support practices, including ticket management, prioritization, root-cause analysis and knowledge-base documentation, ideally based on ITIL practices.
Experience testing and releasing changes, including test scenarios, user acceptance testing, version management in Azure DevOps or Git, and release notes.
Fluency in French and English, spoken and written, to support our users in French in Quebec and in English in Ontario and Western Canada.

Assets

Experience with Microsoft Fabric, including lakehouses, pipelines and notebooks, or Azure Data Factory.
ITIL 4 Foundation or a Microsoft certification in Power BI, Power Platform, Business Central or Fabric.
Experience with IT general controls, such as access reviews and change documentation, in an audited environment.
Experience in the alcoholic beverage, consumer packaged goods or distribution industries, and familiarity with provincial liquor board data.
Experience using Copilot or AI agents to automate support and monitoring tasks.

How to Apply

Interested in joining Charton Hobbs Group? Apply today!

Charton Hobbs Group is an equal opportunity employer committed to providing an inclusive and accessible recruitment process. We welcome applications from qualified candidates of all backgrounds and experiences. If you require accommodation at any stage of the recruitment process, please let us know.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. The responsibilities listed above are representative of the role and are not intended to be an exhaustive list of all duties.

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More about this job

Responsibilities

Provide Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM, Pawa, Power BI, and their integrations, diagnosing escalated issues and driving them through validated resolution. Analyze cross-platform data and proposed changes, manage testing and releases, maintain access controls and support documentation, and coordinate with vendors and internal teams.

Requirements

A degree in information systems, computer science, engineering, or business administration - or equivalent experience - and at least three years of relevant application support, systems analysis, or functional consulting experience are required. Candidates need hands-on experience with at least two relevant business platforms, strong SQL and integration troubleshooting skills, structured support and release practices, and fluency in written and spoken French and English.

Skills

Tier 2 And Tier 3 Application Support
Dynamics 365 CRM
Dataverse
Power BI
Microsoft Fabric
SQL
Root-Cause Analysis
Data Reconciliation
Integration Troubleshooting
User Acceptance Testing
Release Management
Security Roles And Access Management
ITIL Practices
Azure DevOps
French And English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 CRM
Dataverse
Pawa
Power BI
Microsoft Fabric
Azure Data Factory
SQL
DAX
Power Automate
JSON
APIs
Integration Logs
Semantic Models
Lakehouses
Pipelines
Notebooks
Azure DevOps
Git
ITIL 4 Foundation
Tier 2 Support
Tier 3 Support
Root-Cause Analysis
User Acceptance Testing
Regression Testing
Release Management
Access Reviews
IT General Controls
Liquor Board Data
Copilot

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