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Added 13 mins ago
BU
Conference Support Coordinator
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
…Brock Sports, Campus Safety, Brock Sports Performance Centre, Information Technology, Conference Services, Student Wellness and Accessibility, Campus Store, Parking Services, Registrars…
Added 13 mins ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
…people-management capabilities, and a strong understanding of how research can influence business outcomes. You are comfortable combining rigorous methodologies with modern research…
Added 13 mins ago
Senior Software Developer
Range Group - Job Postings
Toronto, ON
You're comfortable using AI coding tools but not dependent on them, and you understand what can't be shared with them: no production data, customer information, or secrets.
Added 28 mins ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 28 mins ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Controller will lead the finance team to ensure the financial operations of a portfolio of entities, ensuring the delivery of accurate and timely financial reporting, analysis,…
Added 28 mins ago
Senior Software Developer
Range
Toronto, ON
You're comfortable using AI coding tools but not dependent on them, and you understand what can't be shared with them: no production data, customer information, or secrets.
Added 28 mins ago
Stock Keyholder, FT (5AM-2PM)
Under Armour
Ottawa, ON
As a Stock Keyholder, you're the go-to for keeping product moving and shelves stocked. You'll lead the charge on shipments, pricing, and stockroom standards - making sure everything's in…
Added 28 mins ago
Solutions Architect - App Enablement Lead
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
Added 28 mins ago
Manufacturing Engineer - Machining
BWXT
Cambridge, ON
Lead medium‑scale projects appropriate to the intermediate level.
Added 43 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
…ensuring employees are paid accurately and on time so they can focus on delivering essential services to residents across Peel Region. This is more than payroll administration. It is an…
Added 59 mins ago
Senior Software Developer
TripArc
Toronto, ON
You're comfortable using AI coding tools but not dependent on them, and you understand what can't be shared with them: no production data, customer information, or secrets.
Added 59 mins ago
E
ABM Marketing Manager - 12m FTC
EcoOnline
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!
Added 1 hour ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
T
Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
A
WHS Specialist
Amazon
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…day. You'll facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just…
Added 1 hour ago
Landing Gear and Brake Systems Integrator - Aerospace
Capgemini
Montreal, QC
…autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us…
Added 2 hours ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 2 hours ago
R
Staff Software Engineer, Payroll Calculation
Rippling
Toronto, ON
- Full-time
…expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single…
Added 3 hours ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 4 hours ago
Senior Manager, Leadership Recruiting
Bain & Company
Toronto, ON
Lead senior technology hiring, with a particular focus on the Applied Tech practice
Added 7 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 7 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 7 hours ago
X
Senior Forward Deployed Engineer
Xero
Remote, Canada
- Full-time
- Remote
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the…
Added 7 hours ago
A
Senior Manager, Platform Technology Partnerships
Autodesk
Vancouver, BC
- Full-time
Lead co-innovation programs. Assess partner-technology fit to inform where and how to partner
Added 7 hours ago
A
Senior Interaction Designer [AQ-24377]
Aquent
Toronto, ON
- Contract
…impactful digital experiences that resonate deeply. You will lead design initiatives from strategy to execution, ensuring every interaction is intuitive, inclusive, and highly effective,…

Charton Hobbs Group

Business Systems Analyst

Montreal, QC, H3E 1T9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Business Systems Analyst

Montreal office, national scope · Full-time, permanent · Bilingual French and English

Version française: https://chgroup.bamboohr.com/careers/293

About Charton Hobbs Group

Charton Hobbs Group (CHG) is a Canadian organization representing a portfolio of leading businesses across the wine and spirits industry. Through Charton Hobbs, Authentic Wine & Spirits Merchants and Escalade, we represent an extensive portfolio of brands and work closely with our partners to build brands and deliver results in the Canadian market.

As our Business Systems Analyst, you will keep the platforms that run Charton Hobbs Group’s commercial operations reliable and their data trusted. You will lead Tier 2 and Tier 3 support and analysis for Microsoft Dynamics 365 Business Central (ERP), our Dynamics 365 CRM (XRM), Pawa (commercial planning) and our Power BI and Microsoft Fabric environment, which we operate like any other business platform. You will resolve issues escalated by our service desk, remove the root causes of recurring issues, assess the impact of changes and make sure that what we release works as intended for sales, marketing, supply chain and finance teams across Canada. If you enjoy troubleshooting across systems and getting to the root of a problem, this role is for you!

Key Accountabilities

Own Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM (XRM), Pawa and Power BI, including the integrations between them. Diagnose escalated issues, prioritize them by business impact and keep users informed until the fix is confirmed.
Isolate each issue as data, configuration, access, integration or defect, and resolve what can be fixed at platform level: configuration and master data corrections, failed workflows, integration reprocessing, and refresh and pipeline restarts.
Escalate code-level defects to our BI development team, Microsoft or our solution partners with a complete diagnosis, and own the case through to a validated fix.
Turn recurring incidents into documented root causes and permanent fixes, and proactively monitor refreshes, integrations and expiring service credentials.
Work with the business to gather requirements, map processes across platforms and assess the impact of proposed changes on data, integrations, reports and users.
Reconcile data across platforms, such as CRM goals against reporting, plans against ERP actuals and orders against invoices, and explain the differences in business terms.
Apply one change and release process to every platform: test environments, user acceptance testing, regression checks, release notes and post-deployment validation.
Maintain security roles and access design, the platform inventory, runbooks and a knowledge base our service desk can use.
Manage day-to-day support cases with Microsoft, Pawa and our development partners, and provide our Training & Technology Adoption team with release notes and practical how-to content.

What Will Make You Successful at Charton Hobbs Group

You approach problems methodically. You distinguish a data issue from a configuration, access or integration issue before proposing a solution, and you follow each case through to a confirmed resolution rather than simply passing it along. You can trace an order, plan or figure across systems, explain a technical cause in terms that make sense to sales, planning or finance teams, and follow through on your commitments. You learn new platforms quickly and document what you learn so the next person can work more efficiently.

Minimum Requirements

Degree in information systems, computer science, engineering or business administration, or equivalent experience.
At least three years of experience in Tier 2 or Tier 3 application support, business systems analysis or functional consulting on Microsoft business applications.
Hands-on experience with at least two of the following: Dynamics 365 and Dataverse (model-driven apps, security roles, Power Automate); Business Central or another ERP; Power BI (semantic models, DAX, refresh, row-level security); or a planning, budgeting or forecasting platform.
Strong SQL skills and the ability to investigate discrepancies between systems independently.
Ability to read integration logs, JSON payloads, and API or connector errors.
Structured support practices, including ticket management, prioritization, root-cause analysis and knowledge-base documentation, ideally based on ITIL practices.
Experience testing and releasing changes, including test scenarios, user acceptance testing, version management in Azure DevOps or Git, and release notes.
Fluency in French and English, spoken and written, to support our users in French in Quebec and in English in Ontario and Western Canada.

Assets

Experience with Microsoft Fabric, including lakehouses, pipelines and notebooks, or Azure Data Factory.
ITIL 4 Foundation or a Microsoft certification in Power BI, Power Platform, Business Central or Fabric.
Experience with IT general controls, such as access reviews and change documentation, in an audited environment.
Experience in the alcoholic beverage, consumer packaged goods or distribution industries, and familiarity with provincial liquor board data.
Experience using Copilot or AI agents to automate support and monitoring tasks.

How to Apply

Interested in joining Charton Hobbs Group? Apply today!

Charton Hobbs Group is an equal opportunity employer committed to providing an inclusive and accessible recruitment process. We welcome applications from qualified candidates of all backgrounds and experiences. If you require accommodation at any stage of the recruitment process, please let us know.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. The responsibilities listed above are representative of the role and are not intended to be an exhaustive list of all duties.

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More about this job

Responsibilities

Provide Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM, Pawa, Power BI, and their integrations, diagnosing escalated issues and driving them through validated resolution. Analyze cross-platform data and proposed changes, manage testing and releases, maintain access controls and support documentation, and coordinate with vendors and internal teams.

Requirements

A degree in information systems, computer science, engineering, or business administration - or equivalent experience - and at least three years of relevant application support, systems analysis, or functional consulting experience are required. Candidates need hands-on experience with at least two relevant business platforms, strong SQL and integration troubleshooting skills, structured support and release practices, and fluency in written and spoken French and English.

Skills

Tier 2 And Tier 3 Application Support
Dynamics 365 CRM
Dataverse
Power BI
Microsoft Fabric
SQL
Root-Cause Analysis
Data Reconciliation
Integration Troubleshooting
User Acceptance Testing
Release Management
Security Roles And Access Management
ITIL Practices
Azure DevOps
French And English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 CRM
Dataverse
Pawa
Power BI
Microsoft Fabric
Azure Data Factory
SQL
DAX
Power Automate
JSON
APIs
Integration Logs
Semantic Models
Lakehouses
Pipelines
Notebooks
Azure DevOps
Git
ITIL 4 Foundation
Tier 2 Support
Tier 3 Support
Root-Cause Analysis
User Acceptance Testing
Regression Testing
Release Management
Access Reviews
IT General Controls
Liquor Board Data
Copilot

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