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Added 11 mins ago
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Sales Insight Analyst
Telesat
Ottawa, ON
- Full-time
…Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa,…
Added 26 mins ago
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Analyst, Cyber Strategy
Deloitte
Ottawa, ON
- Full-time
Collaborating with business, security, infrastructure, and development teams to understand requirements, communicate security expectations, and help drive successful assessment outcomes.
Added 26 mins ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
As an User Access Management Analyst, you will be hands-on for the daily User Access Management (UAM) operational activities, including the timely on-boarding, off-boarding, and branch…
Added 26 mins ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Located at the Inter Pipeline Calgary office, the Analyst, Commercial Services, will be a key member of the fast-paced, high-performing Transportation Commercial Team.
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Digital Architect
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Added 56 mins ago
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Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Jumpstart your career with Accenture’s Technology Summer Analyst Internship!
Added 56 mins ago
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Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Jumpstart your career with the Accenture Advisory Summer Analyst (Internship) Development Program.
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Toronto, ON · Scarborough, ON
Knowledge of regulatory, audit, and security requirements within financial services.
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Calian in Space & Technology
Ottawa, ON
- Full-time
Eligibility to obtain and maintain a Canadian Government Security Clearance at the Reliability level.
Added 1 hour ago
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Functional Analyst – Enrolment Services (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
…We are currently looking to fill the position of Functional Analyst to join our Enrolment Services…
Added 1 hour ago
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Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
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Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
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QA / Testing - Software Quality Assurance Analyst
Amaris Consulting | Part of Mantu
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- Full-time
Amaris Consulting is looking for a Software Quality Assurance Analyst to support the testing of fire alarm products and systems.
Added 1 hour ago
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Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery,…
Added 1 hour ago
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Information Security Specialist
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Toronto, ON
- Contract
SUMMARY Senior security analyst needed to develop stakeholder-driven SoD policies for IAM/RBAC audit remediation. Strong SoD expertise and business analysis skills are essential; SailPoint…
Added 1 hour ago
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Business System Analyst
TechDoQuest
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Exposure to AI governance, Responsible AI, or security review processes
Added 2 hours ago
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Business Intelligence Analyst - Operation Performance Analytics
Intact FC
Calgary, AB · Montreal, QC · Quebec, QC
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Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed…
Added 2 hours ago
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BSA TSB
Apptoza Inc.
Toronto, ON
- Contract
The business team is responsible for the creation of the L2 Model, supported by the Project Business Analyst, Solution Architect, and TSBI.
Added 2 hours ago
Specialist - Engineering Change Analyst
L3Harris Technologies
ON · Waterdown, ON
Job Title: Specialist, Engineering Change Analyst
Added 2 hours ago
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Compliance Analyst
Wellington-Altus
AB · Toronto, ON · Calgary, AB
- Full-time
Reporting to the AVP, Supervision, the Compliance Analyst, will be a systems expert for the Compliance Team supporting their tools, including those used for communications monitoring…
Added 2 hours ago
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC · Toronto, ON
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 2 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 2 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 3 hours ago
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Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
Added 3 hours ago
Finance Data Analyst
The Canada Life Assurance Company
Kitchener, ON
The FP&A (Financial Planning & Analysis) team in the Finance Department is looking for a Finance Data Analyst to add to our growing team. The role will support the FP&A function through…

Charton Hobbs Group

Business Systems Analyst

Montreal, QC, H3E 1T9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Business Systems Analyst

Montreal office, national scope · Full-time, permanent · Bilingual French and English

Version française: https://chgroup.bamboohr.com/careers/293

About Charton Hobbs Group

Charton Hobbs Group (CHG) is a Canadian organization representing a portfolio of leading businesses across the wine and spirits industry. Through Charton Hobbs, Authentic Wine & Spirits Merchants and Escalade, we represent an extensive portfolio of brands and work closely with our partners to build brands and deliver results in the Canadian market.

As our Business Systems Analyst, you will keep the platforms that run Charton Hobbs Group’s commercial operations reliable and their data trusted. You will lead Tier 2 and Tier 3 support and analysis for Microsoft Dynamics 365 Business Central (ERP), our Dynamics 365 CRM (XRM), Pawa (commercial planning) and our Power BI and Microsoft Fabric environment, which we operate like any other business platform. You will resolve issues escalated by our service desk, remove the root causes of recurring issues, assess the impact of changes and make sure that what we release works as intended for sales, marketing, supply chain and finance teams across Canada. If you enjoy troubleshooting across systems and getting to the root of a problem, this role is for you!

Key Accountabilities

Own Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM (XRM), Pawa and Power BI, including the integrations between them. Diagnose escalated issues, prioritize them by business impact and keep users informed until the fix is confirmed.
Isolate each issue as data, configuration, access, integration or defect, and resolve what can be fixed at platform level: configuration and master data corrections, failed workflows, integration reprocessing, and refresh and pipeline restarts.
Escalate code-level defects to our BI development team, Microsoft or our solution partners with a complete diagnosis, and own the case through to a validated fix.
Turn recurring incidents into documented root causes and permanent fixes, and proactively monitor refreshes, integrations and expiring service credentials.
Work with the business to gather requirements, map processes across platforms and assess the impact of proposed changes on data, integrations, reports and users.
Reconcile data across platforms, such as CRM goals against reporting, plans against ERP actuals and orders against invoices, and explain the differences in business terms.
Apply one change and release process to every platform: test environments, user acceptance testing, regression checks, release notes and post-deployment validation.
Maintain security roles and access design, the platform inventory, runbooks and a knowledge base our service desk can use.
Manage day-to-day support cases with Microsoft, Pawa and our development partners, and provide our Training & Technology Adoption team with release notes and practical how-to content.

What Will Make You Successful at Charton Hobbs Group

You approach problems methodically. You distinguish a data issue from a configuration, access or integration issue before proposing a solution, and you follow each case through to a confirmed resolution rather than simply passing it along. You can trace an order, plan or figure across systems, explain a technical cause in terms that make sense to sales, planning or finance teams, and follow through on your commitments. You learn new platforms quickly and document what you learn so the next person can work more efficiently.

Minimum Requirements

Degree in information systems, computer science, engineering or business administration, or equivalent experience.
At least three years of experience in Tier 2 or Tier 3 application support, business systems analysis or functional consulting on Microsoft business applications.
Hands-on experience with at least two of the following: Dynamics 365 and Dataverse (model-driven apps, security roles, Power Automate); Business Central or another ERP; Power BI (semantic models, DAX, refresh, row-level security); or a planning, budgeting or forecasting platform.
Strong SQL skills and the ability to investigate discrepancies between systems independently.
Ability to read integration logs, JSON payloads, and API or connector errors.
Structured support practices, including ticket management, prioritization, root-cause analysis and knowledge-base documentation, ideally based on ITIL practices.
Experience testing and releasing changes, including test scenarios, user acceptance testing, version management in Azure DevOps or Git, and release notes.
Fluency in French and English, spoken and written, to support our users in French in Quebec and in English in Ontario and Western Canada.

Assets

Experience with Microsoft Fabric, including lakehouses, pipelines and notebooks, or Azure Data Factory.
ITIL 4 Foundation or a Microsoft certification in Power BI, Power Platform, Business Central or Fabric.
Experience with IT general controls, such as access reviews and change documentation, in an audited environment.
Experience in the alcoholic beverage, consumer packaged goods or distribution industries, and familiarity with provincial liquor board data.
Experience using Copilot or AI agents to automate support and monitoring tasks.

How to Apply

Interested in joining Charton Hobbs Group? Apply today!

Charton Hobbs Group is an equal opportunity employer committed to providing an inclusive and accessible recruitment process. We welcome applications from qualified candidates of all backgrounds and experiences. If you require accommodation at any stage of the recruitment process, please let us know.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. The responsibilities listed above are representative of the role and are not intended to be an exhaustive list of all duties.

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More about this job

Responsibilities

Provide Tier 2 and Tier 3 support for Business Central, Dynamics 365 CRM, Pawa, Power BI, and their integrations, diagnosing escalated issues and driving them through validated resolution. Analyze cross-platform data and proposed changes, manage testing and releases, maintain access controls and support documentation, and coordinate with vendors and internal teams.

Requirements

A degree in information systems, computer science, engineering, or business administration - or equivalent experience - and at least three years of relevant application support, systems analysis, or functional consulting experience are required. Candidates need hands-on experience with at least two relevant business platforms, strong SQL and integration troubleshooting skills, structured support and release practices, and fluency in written and spoken French and English.

Skills

Tier 2 And Tier 3 Application Support
Dynamics 365 CRM
Dataverse
Power BI
Microsoft Fabric
SQL
Root-Cause Analysis
Data Reconciliation
Integration Troubleshooting
User Acceptance Testing
Release Management
Security Roles And Access Management
ITIL Practices
Azure DevOps
French And English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 CRM
Dataverse
Pawa
Power BI
Microsoft Fabric
Azure Data Factory
SQL
DAX
Power Automate
JSON
APIs
Integration Logs
Semantic Models
Lakehouses
Pipelines
Notebooks
Azure DevOps
Git
ITIL 4 Foundation
Tier 2 Support
Tier 3 Support
Root-Cause Analysis
User Acceptance Testing
Regression Testing
Release Management
Access Reviews
IT General Controls
Liquor Board Data
Copilot

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