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Added 5 mins ago
CC
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Moncton, NB
- Full-time
Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores throughout a…
Added 7 mins ago
FG
Glazing Service Coordinator
Flynn Group of Companies
Vancouver, BC
- Full-time
…(located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope Commercial Contractor in North America, with 6000+ employees and 38 branches. The Service Coordinator works…
Added 7 mins ago
FG
Service Account Manager
Flynn Group of Companies
Vancouver, BC
- Full-time
…(located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope Commercial Contractor in North America, with 6000+ employees and 38 branches. The Account Manager works with…
Added 7 mins ago
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd.
Toronto, ON
Own the setup and maintenance of trade spend conditions in SAP, ensuring rates and terms are accurate, current, and aligned with approved customer agreements.
Added 7 mins ago
AC
Initial Provisioning Analyst
Air Canada
Dorval, QC
- Full-time
The position contributes to building and applying a repeatable and defensible provisioning approach to assess spare parts requirements, financial exposure, and operational risk related to…
Added 7 mins ago
B
General Repair Technician - Static
BGIS
Ottawa, ON
- Full-time
…performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The General Repair Technician…
Added 7 mins ago
C
Meat Manager (Term) - Full Time
Co-op
Carman, MB
- Full-time
Fixed Assets – Ensuring maintenance schedules for all equipment and rolling stock are in place.
Added 13 mins ago
PA
Automotive mechanic
PERRY'S AUTOMOTIVE
Prince Albert, SK
- $30 to $50 CAD / hour
- Full-time
- On-site
Mechanical maintenance and repair specialization
Added 16 mins ago
UO
Boarding house keeper
University of British Columbia
Kelowna, BC
- $4,345 to $4,981 CAD / month
- Part-time
- On-site
Arrange for and oversee maintenance activities
Added 19 mins ago
HL
custodian
Hotel Le Montagnais
Saguenay, QC · Chicoutimi, QC
- Full-time
Added 19 mins ago
UH
Municipal District of Taber | Manager of Public Works
UpSourced HR
Taber, AB
- Full-time
…operations and crews. You’ll coordinate road construction, maintenance, gravelling, grading, drainage improvements, patching programs, and snow and ice control, making sure services are…
Added 19 mins ago
T
Engineering Supervisor
Thermon
Oakville, ON
- Full-time
Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring, and temporary power distribution solutions.…
Added 19 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 100 locations across Canada and the US. Our mission includes a dedication to serving…
Added 19 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 100 locations across Canada and the US. Our mission includes a dedication to serving…
Added 19 mins ago
FG
Glazing Service Coordinator
Flynn Group of Companies
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…(located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope Commercial Contractor in North America, with 6000+ employees and 38 branches. The Service Coordinator works…
Added 19 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 19 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 19 mins ago
CO
Journeyperson Carpenter
City of Saint John
Saint John, NB
- Full-time
Added 19 mins ago
RS
Material Handler Night Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history…
Added 19 mins ago
TS
Store Associate
The Salvation Army in Canada
Saint John, NB
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 19 mins ago
F
Sales Representative
FWS
Calgary, AB
- Full-time
FWS Group of Companies provides bulk material handling and processing industrial construction, and maintenance services for industrial clients across Canada and United States. We partner…
Added 19 mins ago
VI
Campbell River Housing Support Worker
Vancouver Island Mental Health Society
Nanaimo, BC
- Full-time
…housing program. The HSW ensures the safety and security of the building while encouraging independence, responsibility, and the healthiest life style possible for program residents.…
Added 22 mins ago
Maintenance Services Worker
HealthCareersInSask.ca
Wakaw, SK
Job Description: Performs general maintenance and repairs for facility/plant systems, equipment, grounds and buildings.
Added 22 mins ago
F
Tool Room Attendant – Mildred Lake
Finning
Fort McMurray, AB
- Full-time
Previous building maintenance and shipping/receiving experience would be considered an asset.
Added 22 mins ago
Sales Representative - Facility Services
Cintas
Kamloops, BC
…help with the details of their workday. At Cintas, you will be building a successful, rewarding career while supporting our customers as they get Ready for the Workday™. In this…

Chartright Air Inc.

Training Associate, Client Services

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join a Team That’s Going Places.

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

Role Overview:

The Training Associate, Client Services is responsible for preparing and supporting client-facing Client Services and Operations employees to perform their roles confidently, consistently, and in alignment with Chartright’s client service and operational standards. This role delivers structured onboarding, job-specific and systems training, coaching, and ongoing knowledge reinforcement. Working closely with leaders and subject matter experts, the Training Associate helps ensure employees understand the full client journey, internal processes, service expectations, and quality standards required to deliver seamless support to aircraft owner-clients and other client stakeholders.

What You’ll Do:

Deliver structured onboarding and job-specific training for new and existing client-facing Client Services and Operations employees.
Train client-facing employees on client service standards, client communication, portfolio support, internal workflows, and cross-functional coordination with Flight Coordination, Maintenance, Sales, Finance, and other stakeholders.
Provide hands-on instruction in required systems and tools, including Avianis, SalesForce, client portals, reporting tools, and Microsoft Office applications.
Use practical scenarios, shadowing, demonstrations, and guided practice to build role readiness.
Explain role responsibilities related to trip support, invoicing review, reporting, budget support, crew coordination, urgent situations, and client meetings.
Reinforce confidentiality, regulatory requirements, documentation standards, and professional communication expectations.
Assess training progress through observation, knowledge checks, practical exercises, and documented competency reviews.
Provide timely, constructive coaching and identify additional training or reinforcement needs.
Conduct follow-up training and refresher sessions to address performance trends, process changes, and recurring service issues.
Develop and maintain training plans, job aids, standard operating procedures, checklists, reference materials, and knowledge assessments.
Gather feedback and identify opportunities to improve training effectiveness, standardize workflows, and strengthen service consistency.
Maintain accurate training records and provide progress updates to Client Services leadership.
Lead or participate in related Client Services training, quality, and operational initiatives as assigned.

What You Bring:

Post-secondary diploma or degree in Business, Aviation, Adult Education, Training and Development, Communications, or related field. An equivalent combination of education and relevant experience may be considered.
Three or more years of relevant experience in client services, aviation operations, training, onboarding, or a related environment.
Previous experience in client-facing, owner services, aviation operations, training, facilitation, or coaching job performance is strongly preferred.
Ideal candidates will have experience in both flight coordination and client relationship roles, with a strong understanding of the enterprise mindset needed to balance client needs, operational realities, and cross-functional business priorities.
Strong facilitation, coaching, and presentation skills, with the ability to explain complex operational information clearly and adapt training to different learning styles and experience levels.
Strong knowledge of client service practices and aviation operations, with the practical judgment required to train employees on routine responsibilities and complex service situations.
Clear, professional written and verbal communication, strong listening skills, and the ability to provide respectful, actionable feedback.
Strong observation, assessment, problem-solving, planning, documentation, time management, and relationship-building skills.
A calm, organized, patient, and professional approach, with the ability to manage multiple trainees and priorities in a fast-paced environment.
Proficiency in scheduling and operational software such as Avianis and SalesForce is preferred.
Advanced Microsoft Office skills, including Outlook, Word, PowerPoint, and Excel. Experience with learning management systems or other digital training tools is considered an asset.

Additional Requirements:

Ability to work from Chartright’s Mississauga location (YYZ)
A valid Ontario driver’s license and Toronto Pearson Restricted Area Identity Card (RAIC) are considered assets but are not required.

Why Chartright?

Make an Impact: Help shape the future of a growing aviation company.
Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
Grow Your Career: Access opportunities for personal and professional development.
Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

Our Values in Action:

❤️ We Love What We Do
Passionate about aviation, we craft exceptional experiences with precision and pride.

🔍 We Explore with Intention
We are energized by the pursuit of better. With curiosity and purpose, we seek new ideas, challenge assumptions, and continuously improve how we serve our clients and each other.

🤝 We Are a Team
We are a coordinated and resourceful team that embraces a healthy debate culture, encouraging open dialogue and diverse perspectives.

🎯 We Are Client‑Driven
We strive to anticipate and exceed client expectations, internally and externally, delivering personalized, seamless journeys that create lasting impressions.

🌱 We Grow Together
We are committed to continuous growth - for our people and our organization. We invest in learning, embrace challenges as opportunities, and celebrate developing talent from within.

Diversity & Inclusion:

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact HR@chartright.com. 

✈Ready to take off with us? Apply today and help shape the future of aviation.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Training Associate is responsible for delivering structured onboarding and job-specific training to client-facing and operations staff to ensure alignment with company standards. They will also develop training materials, assess employee competency, and provide ongoing coaching to support operational excellence.

Requirements

Candidates must possess a post-secondary diploma or degree in a relevant field and at least three years of experience in client services, aviation operations, or training. Strong facilitation, communication, and technical skills in software like Avianis and Salesforce are required.

Skills

Training delivery
Onboarding
Client services
Aviation operations
Facilitation
Coaching
Avianis
SalesForce
Microsoft Office
Communication
Problem-solving
Documentation
Time management
Relationship-building
Operational standards
Instructional design

Benefits

Extended health coverage
Dental coverage
RRSP matching program
DPSP matching program
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Training Associate
Client Services
Onboarding
Avianis
SalesForce
Operations
Instructional Design
Coaching
Facilitation
Standard Operating Procedures
Professional Development
Customer Service
Microsoft Office
Reporting
Budget Support
Crew Coordination
Regulatory Requirements
Competency Assessment
Learning Management Systems
Business
Adult Education
Communications
Private Jet Charter
Aircraft Management
FBO Services
Quality Assurance
Stakeholder Management
Performance Management
Process Improvement

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