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Added 11 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Montreal, QC
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 11 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Montreal, QC
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 13 mins ago
T
Architectural Interiors - Project Management
Teknion
Montreal, QC
- Full-time
…interior product lines. The role acts as a primary liaison between sales teams, dealer representatives, customers, installers, trades, and internal departments. Key objectives may include,…
Added 13 mins ago
TS
Business Development Representative
TD SYNNEX Canada ULC
Mississauga, ON
- Full-time
Act as a lead go-to person for sales personnel, providing support and guidance in dealing with customer inquiries, sales strategies, and business development opportunities.
Added 13 mins ago
RB
Associate Advisor
Royal Bank of Canada
Moncton, NB
- Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 13 mins ago
CC
Retail Sales Associate
Canna Cabana
Huntsville, ON
- $17.95 to $18.5 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 26 mins ago
SH
Store Manager Oakridge Centre
Sunglass Hut
Vancouver, BC
- Full-time
…and willingness to make quick decisions inspires every store Associate to deliver The Sunglass Hut Experience that translates into…
Added 26 mins ago
L
Retail Sales Associate
LensCrafters
AB · Edmonton, AB
- Part-time
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Added 26 mins ago
KC
Analyst, Mortgage Asset Management
KingSett Capital
Toronto, ON
- Full-time
…to join our CMHC mortgage servicing team. Reporting to the Associate Director, Mortgage Asset Management, you will be responsible for the administration and compliance monitoring of a…
Added 26 mins ago
SC
Director - Digital Marketing
Staples Canada
Richmond Hill, ON
- $125,300 to $156,600 USD / year
- Full-time
…digital investments drive measurable business outcomes and support enterprise growth…
Added 26 mins ago
7
Store Crew
7-Eleven
Medicine Hat, AB
- Full-time
Added 26 mins ago
SH
Store Manager The Pen Centre
Sunglass Hut
St. Catharines, ON
- Full-time
Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
Added 27 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Vancouver, BC
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
Added 27 mins ago
SHIFT LEADER - KENNEDY COMMONS
Kitchen Stuff Plus
Toronto, ON
Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
Added 42 mins ago
SI
Retail General Manager
Staples Inc.
Saint-Jérôme, QC · St-Jerome, QC
- Full-time
Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement…
Added 42 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 42 mins ago
SD
Commis(e) du comptoir postal, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 42 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 42 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Regina, SK
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 42 mins ago
W
(CAN) Associé de nuit
Walmart
Quebec, QC
- Part-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 42 mins ago
W
(CAN) General Merchandise Associate
Walmart
Sydney, NS
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 42 mins ago
W
Overnight Associate
Walmart
Hawkesbury, ON
- Part-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 42 mins ago
W
(CAN) Dairy Frozen Associate
Walmart
Burlington, ON
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 42 mins ago
W
(CAN) Overnight Associate
Walmart
Regina, SK
- Part-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 42 mins ago
W
Overnight Associate
Walmart
Ottawa, ON
- Part-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…

Chartright Air Inc.

Training Associate, Client Services

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join a Team That’s Going Places.

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

Role Overview:

The Training Associate, Client Services is responsible for preparing and supporting client-facing Client Services and Operations employees to perform their roles confidently, consistently, and in alignment with Chartright’s client service and operational standards. This role delivers structured onboarding, job-specific and systems training, coaching, and ongoing knowledge reinforcement. Working closely with leaders and subject matter experts, the Training Associate helps ensure employees understand the full client journey, internal processes, service expectations, and quality standards required to deliver seamless support to aircraft owner-clients and other client stakeholders.

What You’ll Do:

Deliver structured onboarding and job-specific training for new and existing client-facing Client Services and Operations employees.
Train client-facing employees on client service standards, client communication, portfolio support, internal workflows, and cross-functional coordination with Flight Coordination, Maintenance, Sales, Finance, and other stakeholders.
Provide hands-on instruction in required systems and tools, including Avianis, SalesForce, client portals, reporting tools, and Microsoft Office applications.
Use practical scenarios, shadowing, demonstrations, and guided practice to build role readiness.
Explain role responsibilities related to trip support, invoicing review, reporting, budget support, crew coordination, urgent situations, and client meetings.
Reinforce confidentiality, regulatory requirements, documentation standards, and professional communication expectations.
Assess training progress through observation, knowledge checks, practical exercises, and documented competency reviews.
Provide timely, constructive coaching and identify additional training or reinforcement needs.
Conduct follow-up training and refresher sessions to address performance trends, process changes, and recurring service issues.
Develop and maintain training plans, job aids, standard operating procedures, checklists, reference materials, and knowledge assessments.
Gather feedback and identify opportunities to improve training effectiveness, standardize workflows, and strengthen service consistency.
Maintain accurate training records and provide progress updates to Client Services leadership.
Lead or participate in related Client Services training, quality, and operational initiatives as assigned.

What You Bring:

Post-secondary diploma or degree in Business, Aviation, Adult Education, Training and Development, Communications, or related field. An equivalent combination of education and relevant experience may be considered.
Three or more years of relevant experience in client services, aviation operations, training, onboarding, or a related environment.
Previous experience in client-facing, owner services, aviation operations, training, facilitation, or coaching job performance is strongly preferred.
Ideal candidates will have experience in both flight coordination and client relationship roles, with a strong understanding of the enterprise mindset needed to balance client needs, operational realities, and cross-functional business priorities.
Strong facilitation, coaching, and presentation skills, with the ability to explain complex operational information clearly and adapt training to different learning styles and experience levels.
Strong knowledge of client service practices and aviation operations, with the practical judgment required to train employees on routine responsibilities and complex service situations.
Clear, professional written and verbal communication, strong listening skills, and the ability to provide respectful, actionable feedback.
Strong observation, assessment, problem-solving, planning, documentation, time management, and relationship-building skills.
A calm, organized, patient, and professional approach, with the ability to manage multiple trainees and priorities in a fast-paced environment.
Proficiency in scheduling and operational software such as Avianis and SalesForce is preferred.
Advanced Microsoft Office skills, including Outlook, Word, PowerPoint, and Excel. Experience with learning management systems or other digital training tools is considered an asset.

Additional Requirements:

Ability to work from Chartright’s Mississauga location (YYZ)
A valid Ontario driver’s license and Toronto Pearson Restricted Area Identity Card (RAIC) are considered assets but are not required.

Why Chartright?

Make an Impact: Help shape the future of a growing aviation company.
Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
Grow Your Career: Access opportunities for personal and professional development.
Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

Our Values in Action:

❤️ We Love What We Do
Passionate about aviation, we craft exceptional experiences with precision and pride.

🔍 We Explore with Intention
We are energized by the pursuit of better. With curiosity and purpose, we seek new ideas, challenge assumptions, and continuously improve how we serve our clients and each other.

🤝 We Are a Team
We are a coordinated and resourceful team that embraces a healthy debate culture, encouraging open dialogue and diverse perspectives.

🎯 We Are Client‑Driven
We strive to anticipate and exceed client expectations, internally and externally, delivering personalized, seamless journeys that create lasting impressions.

🌱 We Grow Together
We are committed to continuous growth - for our people and our organization. We invest in learning, embrace challenges as opportunities, and celebrate developing talent from within.

Diversity & Inclusion:

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact HR@chartright.com. 

✈Ready to take off with us? Apply today and help shape the future of aviation.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Training Associate is responsible for delivering structured onboarding and job-specific training to client-facing and operations staff to ensure alignment with company standards. They will also develop training materials, assess employee competency, and provide ongoing coaching to support operational excellence.

Requirements

Candidates must possess a post-secondary diploma or degree in a relevant field and at least three years of experience in client services, aviation operations, or training. Strong facilitation, communication, and technical skills in software like Avianis and Salesforce are required.

Skills

Training delivery
Onboarding
Client services
Aviation operations
Facilitation
Coaching
Avianis
SalesForce
Microsoft Office
Communication
Problem-solving
Documentation
Time management
Relationship-building
Operational standards
Instructional design

Benefits

Extended health coverage
Dental coverage
RRSP matching program
DPSP matching program
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Training Associate
Client Services
Onboarding
Avianis
SalesForce
Operations
Instructional Design
Coaching
Facilitation
Standard Operating Procedures
Professional Development
Customer Service
Microsoft Office
Reporting
Budget Support
Crew Coordination
Regulatory Requirements
Competency Assessment
Learning Management Systems
Business
Adult Education
Communications
Private Jet Charter
Aircraft Management
FBO Services
Quality Assurance
Stakeholder Management
Performance Management
Process Improvement

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