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Added 25 mins ago
SJ
Associate Manager, Brand Revenue Growth Management
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Lead the development of category and business performance reviews, providing insights into market trends, competitive activity, and growth opportunities.
Added 41 mins ago
S
Senior Manager Sustainability
Sysco
AB · Sysco Canada Inc.
- Full-time
…strategy including supplier engagement, sustainability data and tools, customer enablement, and cross-functional program delivery. The ideal candidate combines sustainability expertise with…
Added 54 mins ago
OS
Wealth Management Associate
Oakbridge Search Partners
Barrie, ON
- $60,000 to $80,000 CAD / year
- Full-time
Support business development through client events, outreach campaigns and referral initiatives
Added 54 mins ago
OS
Wealth Management Associate
Oakbridge Search Partners
Newmarket, ON
- $60,000 to $80,000 CAD / year
- Full-time
Support business development through client events, outreach campaigns and referral initiatives
Added 56 mins ago
Seasonal Sales Associate
Under Armour
Ottawa, ON
Join our team during the busiest seasons and make a big impact! As a Seasonal Sales Associate, you’ll deliver exceptional customer service, drive sales, and help keep the store clean and…
Added 1 hour ago
O&
Operations Manager - Offsite Catering & Events
Oliver & Bonacini
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Under the direction of the Associate Director, the Operations Manager is accountable for the day to day operations of the business including logistics, staffing, cost controls, training,…
Added 1 hour ago
Associate Brand Manager
Dare Foods Limited
Cambridge, ON
…presents a distinctive opportunity for you to shape strategies and assume the role of a general manager for your brands. As the Associate Brand Manager, you will partner with experienced…
Added 1 hour ago
Sales Associate
Laura Canada
Burlington, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 1 hour ago
JI
Order Picker/Yard Associate/Sales Associate/Cashier/Driver
J.D. Irving, Limited
Saint John, NB
- Part-time
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
Added 1 hour ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
Added 1 hour ago
Associate Director, Bain Academy
Bain & Company
Toronto, ON
…effectiveness, Agile innovation, generative AI, consultative selling, business storytelling, Net Promoter System, influencing others, and high-performing teams. We also develop executive…
Added 1 hour ago
T
Square One - Holiday Sales Associate PT Under 20 hours
Tumi
Mississauga, ON
- Part-time
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 1 hour ago
SC
Retail Print & Services Supervisor
Staples Canada
Orleans, ON
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 1 hour ago
ON
Assistant Manager - Riocan Durham Centre
Old Navy
Ajax, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 2 hours ago
HB
Part Time Sales Associate - BOSS Shop, Holt Renfrew Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Part-time
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
JI
Paint Associate
J.D. Irving, Limited
PE · Summerside, PE
- Part-time
As a Paint Associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals,…
Added 4 hours ago
NB
Senior Account Manager, Commercial Banking
National Bank of Canada
Coquitlam, BC
- Full-time
Based on your academic background, at least 5 to 9 years' experience in sales and business development within the financial industry:
Added 5 hours ago
B
Associate Director, Thought Leader Liaison, Lupus (Rheum) – East
Biogen
Field, BC
- Full-time
We are seeking a Rheumatology Thought Leader Liaison (TLL), Associate Director to execute strategies and tactics for our Lupus franchise. This position reports into the Marketing…
Added 7 hours ago
RT
Azure Solutions Consultant
Ripotek Technologies Inc.
Calgary, AB
- Full-time
Collaborate with client data teams, architects, and business users
Added 7 hours ago
S
Part Time Retail Associate (Optical): Barrie, ON
Specsavers
Barrie, ON
- Part-time
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over…
Added 8 hours ago
S
Seasonal Associate
sephora.com
Chilliwack, BC
- $19.85 to $24.8 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 8 hours ago
PT
Account Executive
Paladin Technologies
Toronto, ON
- Full-time
As a pro-active Account Executive with Bosch Building Technologies, you will be responsible for achieving sales revenue goals, developing, and maintaining valued customer relationships,…
Added 9 hours ago
GC
Engineering Sales Associate – Custom Air Handling Units
GLP Canada
Mississauga, ON
- Full-time
The Technical Sales Engineer – Custom Air Handling Units is an inside sales and business development role at the center of our air handling business. You'll prepare technical proposals and…
Added 10 hours ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
AB · Vancouver, BC · Ottawa, ON · Montreal, QC · Kanata, Ontario · Calgary, Alberta · Saint-Laurent, Quebec
- Full-time
Our dedicated team members are building the future of Cisco’s core networking platforms, operating systems, and intelligent embedded infrastructure, powering global connectivity. You will…
Added 11 hours ago
C
Temporary Sales Associate
Coach
Mont-Royal, QC
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…

Chartright Air Inc.

Training Associate, Client Services

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join a Team That’s Going Places.

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

Role Overview:

The Training Associate, Client Services is responsible for preparing and supporting client-facing Client Services and Operations employees to perform their roles confidently, consistently, and in alignment with Chartright’s client service and operational standards. This role delivers structured onboarding, job-specific and systems training, coaching, and ongoing knowledge reinforcement. Working closely with leaders and subject matter experts, the Training Associate helps ensure employees understand the full client journey, internal processes, service expectations, and quality standards required to deliver seamless support to aircraft owner-clients and other client stakeholders.

What You’ll Do:

Deliver structured onboarding and job-specific training for new and existing client-facing Client Services and Operations employees.
Train client-facing employees on client service standards, client communication, portfolio support, internal workflows, and cross-functional coordination with Flight Coordination, Maintenance, Sales, Finance, and other stakeholders.
Provide hands-on instruction in required systems and tools, including Avianis, SalesForce, client portals, reporting tools, and Microsoft Office applications.
Use practical scenarios, shadowing, demonstrations, and guided practice to build role readiness.
Explain role responsibilities related to trip support, invoicing review, reporting, budget support, crew coordination, urgent situations, and client meetings.
Reinforce confidentiality, regulatory requirements, documentation standards, and professional communication expectations.
Assess training progress through observation, knowledge checks, practical exercises, and documented competency reviews.
Provide timely, constructive coaching and identify additional training or reinforcement needs.
Conduct follow-up training and refresher sessions to address performance trends, process changes, and recurring service issues.
Develop and maintain training plans, job aids, standard operating procedures, checklists, reference materials, and knowledge assessments.
Gather feedback and identify opportunities to improve training effectiveness, standardize workflows, and strengthen service consistency.
Maintain accurate training records and provide progress updates to Client Services leadership.
Lead or participate in related Client Services training, quality, and operational initiatives as assigned.

What You Bring:

Post-secondary diploma or degree in Business, Aviation, Adult Education, Training and Development, Communications, or related field. An equivalent combination of education and relevant experience may be considered.
Three or more years of relevant experience in client services, aviation operations, training, onboarding, or a related environment.
Previous experience in client-facing, owner services, aviation operations, training, facilitation, or coaching job performance is strongly preferred.
Ideal candidates will have experience in both flight coordination and client relationship roles, with a strong understanding of the enterprise mindset needed to balance client needs, operational realities, and cross-functional business priorities.
Strong facilitation, coaching, and presentation skills, with the ability to explain complex operational information clearly and adapt training to different learning styles and experience levels.
Strong knowledge of client service practices and aviation operations, with the practical judgment required to train employees on routine responsibilities and complex service situations.
Clear, professional written and verbal communication, strong listening skills, and the ability to provide respectful, actionable feedback.
Strong observation, assessment, problem-solving, planning, documentation, time management, and relationship-building skills.
A calm, organized, patient, and professional approach, with the ability to manage multiple trainees and priorities in a fast-paced environment.
Proficiency in scheduling and operational software such as Avianis and SalesForce is preferred.
Advanced Microsoft Office skills, including Outlook, Word, PowerPoint, and Excel. Experience with learning management systems or other digital training tools is considered an asset.

Additional Requirements:

Ability to work from Chartright’s Mississauga location (YYZ)
A valid Ontario driver’s license and Toronto Pearson Restricted Area Identity Card (RAIC) are considered assets but are not required.

Why Chartright?

Make an Impact: Help shape the future of a growing aviation company.
Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
Grow Your Career: Access opportunities for personal and professional development.
Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

Our Values in Action:

❤️ We Love What We Do
Passionate about aviation, we craft exceptional experiences with precision and pride.

🔍 We Explore with Intention
We are energized by the pursuit of better. With curiosity and purpose, we seek new ideas, challenge assumptions, and continuously improve how we serve our clients and each other.

🤝 We Are a Team
We are a coordinated and resourceful team that embraces a healthy debate culture, encouraging open dialogue and diverse perspectives.

🎯 We Are Client‑Driven
We strive to anticipate and exceed client expectations, internally and externally, delivering personalized, seamless journeys that create lasting impressions.

🌱 We Grow Together
We are committed to continuous growth - for our people and our organization. We invest in learning, embrace challenges as opportunities, and celebrate developing talent from within.

Diversity & Inclusion:

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact HR@chartright.com. 

✈Ready to take off with us? Apply today and help shape the future of aviation.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Training Associate is responsible for delivering structured onboarding and job-specific training to client-facing and operations staff to ensure alignment with company standards. They will also develop training materials, assess employee competency, and provide ongoing coaching to support operational excellence.

Requirements

Candidates must possess a post-secondary diploma or degree in a relevant field and at least three years of experience in client services, aviation operations, or training. Strong facilitation, communication, and technical skills in software like Avianis and Salesforce are required.

Skills

Training delivery
Onboarding
Client services
Aviation operations
Facilitation
Coaching
Avianis
SalesForce
Microsoft Office
Communication
Problem-solving
Documentation
Time management
Relationship-building
Operational standards
Instructional design

Benefits

Extended health coverage
Dental coverage
RRSP matching program
DPSP matching program
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Training Associate
Client Services
Onboarding
Avianis
SalesForce
Operations
Instructional Design
Coaching
Facilitation
Standard Operating Procedures
Professional Development
Customer Service
Microsoft Office
Reporting
Budget Support
Crew Coordination
Regulatory Requirements
Competency Assessment
Learning Management Systems
Business
Adult Education
Communications
Private Jet Charter
Aircraft Management
FBO Services
Quality Assurance
Stakeholder Management
Performance Management
Process Improvement

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