Find work in Canada.

329,786 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 9 mins ago
Commercial Manager, Energy - Canada
Kpler
Calgary, AB
Full-time
As Kpler expands its footprint across North America, we are seeking a Commercial Manager to serve as our local market anchor and growth driver within the Canadian energy sector. Based in…
Added 9 mins ago
Manager, Communications & Insights
Ballad Consulting Group
AB · Edmonton, Alberta
Full-time
The Ballad team is comprised of business professionals, strengthening the communities in which we live and work. Our diverse team brings a wealth of knowledge, experience, and creativity to…
Added 9 mins ago
Applications Support Sr Manager - Vice President
Citi
Mississauga, ON
Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 9 mins ago
Senior Product Manager, Mid-Market: Integrations
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC · Calgary, AB
Full-time
We are currently seeking a Senior Product Manager, Mid-Market: Integrations to join our product team. This role is available to candidates across Canada (excluding Quebec) and the US. If…
Added 9 mins ago
Senior Enterprise Project Manager (Data Unification/MDM)
Kensington
Toronto, ON
The Senior Enterprise Project Manager owns the business casing, planning, delivery, adoption, and governance of strategic projects that sit at the intersection of technology and business.…
Added 9 mins ago
Manager, Policy Adherence and Effectiveness (English/Spanish) International Banking - Toronto
Scotiabank
Toronto, ON
The Manager, Policy Adherence & Effectiveness (PAE) is a key contributor to the success of the Retail & Small Business Credit Policy Adherence & Effectiveness team of Business Risk…
Added 9 mins ago
Intermediate Data Engineer
BMO
Toronto, ON · SCC
Full-time
…that enable analytics, reporting, regulatory, and operational business processes. Working as part of the Data Engineering team, the successful candidate will develop and maintain data…
Added 23 mins ago
Gestionnaire de performance , Sherbrooke (Estrie)/Drummondville (Centre-du-Québec)
AutoTrader.ca
Sherbrooke, QC
Full-time
Chez Activix, nous aidons les concessionnaires automobiles à améliorer leur performance grâce à des solutions CRM, à l'intelligence artificielle et à un accompagnement stratégique. Notre…
Added 23 mins ago
Représentant(e) en développement des affaires / Sales Development Representative
ADP
Montreal, QC
Full-time
Added 23 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
This role is ideally suited for a business-minded problem solver who enjoys leading cross-functional projects, documenting and redesigning processes, managing change, and bringing structure…
Added 23 mins ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating…
Added 23 mins ago
Senior Manager, Talent Acquisition, Early Careers
Sun Life
Toronto, ON
Full-time
Be part of a high performing team where collaboration, diverse perspectives, and business partnerships are top priorities. As a key member of our Early Careers leadership team, you will…
Added 23 mins ago
Accountant
The International Group, Inc.
Toronto, ON · Scarborough, ON
$80,000 to $85,000 CAD / year
Full-time
The right person is equally comfortable posting a variance capitalization entry and standing in front of a plant manager to explain what drove an unfavorable purchase price variance. If you…
Added 23 mins ago
Program Manager, Trade and Market Development
Bioenterprise Canada
Guelph, ON
Full-time
The Program Manager will work directly with participating companies to understand their business and market development priorities and connect them with the expertise, resources, networks,…
Added 23 mins ago
Senior Manager, Talent Acquisition, Early Careers
Sun Life
Kitchener, ON
Full-time
Be part of a high performing team where collaboration, diverse perspectives, and business partnerships are top priorities. As a key member of our Early Careers leadership team, you will…
Added 23 mins ago
Senior Project Manager
Maxxit Group
Toronto, ON
Full-time
The Senior Project Manager, Architectural Elements will oversee the planning, design, and execution of metal architectural products projects from start to finish. This includes managing the…
Added 23 mins ago
Account Consultant (Sales & Marketing) - Guelph
OSL Retail Services
Guelph, ON
Full-time
…world-class entertainment and communication services to residential, business, and public sector customers across Canada. If you are a motivated and results-driven individual with a passion…
Added 23 mins ago
Manager Hydrogen Locomotive
CPKC
Calgary, AB
Full-time
The Manager for Hydrogen Locomotives leads the end-to-end technical design and integration of hydrogen-powered locomotives. This role oversees mechanical, electrical, software, and human…
Added 24 mins ago
Business Systems Analyst- Software & Process Improvement
Stubbe s Workforce Inc
Harley, ON
$60,000 to $90,000 CAD / year
Full-time
This is a full-time, on-site position working closely with the Software Development Manager, Developers, QA, and Business Stakeholders.
Added 24 mins ago
Senior Manager, Halal Affairs and Stakeholder Relations
Maple Lodge Farms Ltd
Brampton, ON
$96,000 to $120,000 CAD / year
Full-time
The Senior Manager, Halal Affairs & Stakeholder Relations leads MLHC’s Halal governance, certification, stakeholder engagement, and community relations strategy. This role serves as the…
Added 24 mins ago
Manager HCM Applications Support
Chartwell
Mississauga, ON
Full-time
The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered…
Added 24 mins ago
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
Full-time
…of Intact Financial Corporation and a registered portfolio manager with the securities authorities in Canada. Based in Montreal and Saint-Hyacinthe, our growing team of multidisciplinary…
Added 39 mins ago
Senior Product Manager, Ad Monetization
Zynga
Toronto, ON
We are seeking a Senior Product Manager with experience in Ad monetization or Ad Technology systems to shape, execute & distribute our Ad Technology SDK across 50+ Games at Zynga! This role…
Added 39 mins ago
Account Manager
NationGraph
Remote, Canada
$100,000 to $150,000 CAD / year
Full-time · Remote
…agencies, schools, and special districts. NationGraph’s data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is…
Added 39 mins ago
Customer Success Manager (Transformation Advisor) | Gestionnaire de la réussite client (conseiller en transformation), Independent Software Vendor (ISV)
Amazon
Toronto, ON · Montreal, QC
AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation,…

Chartwell

Manager HCM Applications Support

7070 Derrycrest Drive, Mississauga, ON, L5W 0G5, Canada

Job type: Full-time
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Head Office-Mississauga

The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements.

The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed. This role will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

The Manager, HCM Operations Support will be:

a strong operational leader focused on service stability, responsiveness, and issue resolution
a collaborative business partner who works closely with functional teams to support day-to-day operations
a hands-on manager who can guide the team through production issues, escalations, and support priorities
a pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
an effective manager of vendor support relationships, service commitments, and escalations
a leader who fosters accountability, teamwork, and continuous improvement within the support function

Roles and responsibilities:

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and Stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization’s ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

Qualifications:

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules, and business processes.
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Apply About employer

More about this job

Responsibilities

The Manager, HCM Operations Support oversees the day-to-day operational support, stability, and maintenance of Oracle HCM Cloud and related HR systems. This role manages incident resolution, vendor relationships, and ensures system compliance while leading a support team.

Requirements

Candidates must have a university degree in Computer Science or a relevant field and at least 6 years of progressive experience supporting Oracle HCM applications. Strong leadership skills and a background in HR, Payroll, and Benefits processes are essential for this role.

Skills

Oracle HCM Cloud
Incident Management
Service Delivery
Production Support
Root Cause Analysis
Vendor Management
HR Systems
Payroll
Benefits
ITIL
Security Administration
User Access Reviews
System Stability
Operational Leadership
Change Management
Data Loads

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
Incident Management
Service Requests
Root Cause Analysis
Production Support
HR Systems
Payroll
Benefits
ITIL
Vendor Management
System Stability
Operational Readiness
Security Administration
Segregation of Duties
HCM Extracts
HDL
BIP
Fast Formulas
Compliance
Change Management
Leadership
Coaching
Troubleshooting
Analytical Skills
Information Systems
Multi-site Enterprise
Oracle Support
Patch Management
Service Level Agreements
Operational Support

Report this job