Find work in Canada.

330,893 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 3 mins ago
Territory Sales Consultant
Alsco Uniforms
Surrey, BC
Full-time
Work in a mix of office, industrial, and customer environments.
Added 3 mins ago
Maintenance Superintendent
Birch Mountain Enterprises LP
Fort McMurray, AB
Full-time
The Maintenance Superintendent will lead the day-to-day execution of maintenance activities, ensuring work is appropriately prioritized, planned, assigned, completed, and documented.…
Added 3 mins ago
Senior Manager Finance Delivery
TD
Toronto, ON
Full-time
…outcomes. Partners across Finance, Technology, Data, Risk, Operations, and Change Management to ensure solutions are fit for purpose, well controlled, and successfully…
Added 3 mins ago
Senior Business Intelligence (BI) Developer
UST
Toronto, ON
Full-time
Experience working with commercial/business operations data is preferred
Added 3 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring teams together, and drive the successful delivery of strategic technology initiatives. You…
Added 3 mins ago
Civil Project Manager
Impact Recruitment
Kitimat, BC
Full-time
Take the lead on high-profile concrete supply projects with a growing heavy construction group in Northwest BC. This is an opportunity to combine your construction expertise with project…
Added 3 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Georgetown, ON
Full-time
…organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring teams together, and drive the successful delivery of strategic technology initiatives. You…
Added 3 mins ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring teams together, and drive the successful delivery of strategic technology initiatives. You…
Added 3 mins ago
Sr. Project Engineer - PL#39165
Peter Lucas
Vancouver, BC
Full-time
We are seeking an experienced Senior Project Engineer to lead and manage the Pre-FEED and FEED phases of a major debottlenecking project working Monday - Friday 40hrs a week.
Added 3 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Georgetown, ON
Full-time
…organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring teams together, and drive the successful delivery of strategic technology initiatives. You…
Added 3 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring teams together, and drive the successful delivery of strategic technology initiatives. You…
Added 3 mins ago
Human Resources Manager
Robert Half
Surrey, BC
Full-time
…support across multiple manufacturing and construction materials operations. This role will lead a broad range of HR initiatives including employee and labour relations, talent management,…
Added 3 mins ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 3 mins ago
Recruitment Lead
ATCO Structures
Calgary, AB
Full-time
As we continue to grow, we're looking for a strategic and experienced Recruitment Lead to help shape our workforce and drive talent strategies that support business success.
Added 3 mins ago
Head Bartender
Grey Eagle Resort & Casino
Calgary, AB
Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 6 mins ago
Practice Manager
VetStrategy / Daubigny
ON
Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Added 21 mins ago
VP, Product, Marketing & Strategic Partnerships, Sun Life Global Investments
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
The Vice President will lead high-performing teams across product strategy, product development, product management and marketing while partnering closely with investments, operations,…
Added 21 mins ago
Maintenance Engineer
Suncor Energy
Port Moody, BC
Full-time
One to four years of relevant experience in engineering, reliability, maintenance, and operations support within industry
Added 21 mins ago
Infrastructure Architect
123Dentist
Toronto, ON
$150,000 to $175,000 CAD / year
Full-time
Location: Toronto, Ontario. (4 days in office, 1 day remote)
Added 21 mins ago
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
$150,000 to $175,000 CAD / year
Full-time
Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required
Added 35 mins ago
HEALTH & SAFETY OFFICER
Laframboise Groupe
Long Sault, ON
Full-time
…full-time position based out of Laframboise Group’s corporate office located in Long Sault (Cornwall)…
Added 35 mins ago
Agent, Client Service and Administration
iA Financial Group (Industrial Alliance)
Montreal, QC
Temporary
Has an excellent command of the Microsoft Office Suite
Added 35 mins ago
Senior Manager, Core Trade Finance Operations
TD Securities
Toronto, ON
Full-time
We are seeking an accomplished Senior Manager, Core Trade Finance Operations, with deep expertise in international trade finance and a demonstrated ability to lead high-performing teams…
Added 35 mins ago
Spécialiste en approvisionnement – Gaz naturel et énergie / Procurement Specialist - Natural Gas, Energy
Rio Tinto
Montreal, QC
Full-time
Added 35 mins ago
Wellfield Manager
Denison Mines Corp.
Athabasca, AB
Full-time
The Wellfield Manager will lead the construction and operation of the ISR wellfield at Denison's Phoenix Project. The role will oversee wellfield construction activities, contractors,…

Chartwell

Manager HCM Applications Support

7070 Derrycrest Drive, Mississauga, ON, L5W 0G5, Canada

Job type: Full-time
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Head Office-Mississauga

The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements.

The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed. This role will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

The Manager, HCM Operations Support will be:

a strong operational leader focused on service stability, responsiveness, and issue resolution
a collaborative business partner who works closely with functional teams to support day-to-day operations
a hands-on manager who can guide the team through production issues, escalations, and support priorities
a pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
an effective manager of vendor support relationships, service commitments, and escalations
a leader who fosters accountability, teamwork, and continuous improvement within the support function

Roles and responsibilities:

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and Stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization’s ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

Qualifications:

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules, and business processes.
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Apply About employer

More about this job

Responsibilities

The Manager, HCM Operations Support oversees the day-to-day operational support, stability, and maintenance of Oracle HCM Cloud and related HR systems. This role manages incident resolution, vendor relationships, and ensures system compliance while leading a support team.

Requirements

Candidates must have a university degree in Computer Science or a relevant field and at least 6 years of progressive experience supporting Oracle HCM applications. Strong leadership skills and a background in HR, Payroll, and Benefits processes are essential for this role.

Skills

Oracle HCM Cloud
Incident Management
Service Delivery
Production Support
Root Cause Analysis
Vendor Management
HR Systems
Payroll
Benefits
ITIL
Security Administration
User Access Reviews
System Stability
Operational Leadership
Change Management
Data Loads

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
Incident Management
Service Requests
Root Cause Analysis
Production Support
HR Systems
Payroll
Benefits
ITIL
Vendor Management
System Stability
Operational Readiness
Security Administration
Segregation of Duties
HCM Extracts
HDL
BIP
Fast Formulas
Compliance
Change Management
Leadership
Coaching
Troubleshooting
Analytical Skills
Information Systems
Multi-site Enterprise
Oracle Support
Patch Management
Service Level Agreements
Operational Support

Report this job