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Chartwell

Receptionist/Concierge

100 Caroline Street South, Waterloo, ON, N2L 1X5, Canada

Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

Welcome residents, families, and visitors, and respond to inquiries with care
Answer phones, route messages, and manage incoming and outgoing mail
Maintain accurate records, files, and office documentation
Assist with billing, accounts payable/receivable, and daily bank deposits
Support the team in keeping the residence safe, secure, and well-organized
Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

Secondary school diploma (Grade 12) or equivalent required
Previous experience in a receptionist, clerical, or bookkeeping role
Proficiency in Microsoft Word and Excel; working knowledge of office systems
Exceptional communication and customer service skills
Ability to multitask, prioritize, and remain calm under pressure
Comfort interacting with seniors, families, and visitors with warmth and empathy
Organized, self-motivated, and able to work both independently and in a team

What We Offer

A safe, inclusive workplace where you’re supported and appreciated
Competitive compensation and benefits
Opportunities for leadership development and career growth
A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to manage physical and mental demands of the role
Must be prepared to respond to emergency situations
Clear Criminal Background Check, VSS and TB Test where required

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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More about this job

Responsibilities

The Receptionist/Concierge manages daily clerical and accounting tasks while serving as the primary point of contact for residents and visitors. They are responsible for maintaining office documentation, handling billing, and ensuring the residence remains safe and well-organized.

Requirements

Candidates must possess a secondary school diploma and have previous experience in a clerical or bookkeeping role. Proficiency in Microsoft Office and strong communication skills are required to support the residence's operations.

Skills

Reception
Concierge
Customer service
Clerical tasks
Accounting
Billing
Accounts payable
Accounts receivable
Microsoft Word
Microsoft Excel
Communication
Multitasking
Record keeping
Office systems
Empathy

Benefits

Competitive compensation
Leadership development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Receptionist
Concierge
Clerical
Accounting
Billing
Accounts Payable
Accounts Receivable
Microsoft Word
Microsoft Excel
Customer Service
Communication
Record Keeping
Office Systems
Safety
Confidentiality
Retirement Residence
Multitasking

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