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Chartwell

Sales Consultant

100 Island Lodge Road, Ottawa, ON, K1N 0A2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

The Opportunity

Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive and informative decision-making journey. In this key role, you’ll drive occupancy, build strong community relationships, and contribute to a warm and welcoming environment for residents.

What You’ll Do

Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates
Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities
Build and nurture referral networks and community partnerships to generate leads
Represent Chartwell at events to increase visibility and drive local engagement
Collaborate with internal teams to ensure a smooth and welcoming resident experience
Partner with Marketing on promotional events and materials
Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation

What You’ll Bring

Proven sales ability with a consultative approach
Experience in a senior living or service-focused environment is an asset
Experience using CRM systems (Yardi preferred)
Excellent communication and relationship-building skills
Highly organized with the ability to multi-task and meet timelines
Customer-focused, empathetic, and professional in all interactions
Computer literate, including Microsoft Word and Excel
Knowledge of the local community and surrounding area is a plus
Valid Driver’s License, or reliable means of transportation

What We Offer

A safe, inclusive workplace where you’re supported and appreciated
Competitive compensation and benefits
Opportunities for leadership development and career growth
A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to work flexible hours including some evenings and weekends
Criminal Reference Check
Some local travel may be required
Comfortable using AI and other digital platform systems and tools to support daily work

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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More about this job

Responsibilities

The Sales Consultant manages the end-to-end sales process from inquiry to move-in to drive occupancy at the retirement residence. They also build community partnerships and represent the organization at local events to generate leads.

Requirements

Candidates should have proven sales experience, preferably in a senior living or service-focused environment. Proficiency in CRM software, strong communication skills, and the ability to work flexible hours are required.

Skills

Sales
Consultative selling
CRM
Yardi
Relationship building
Communication
Lead generation
Customer service
Event representation
Microsoft Word
Microsoft Excel
Time management
Multi-tasking
Strategic planning

Benefits

Competitive compensation
Leadership development
Career growth opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Sales Consultant
Retirement Living
Occupancy
Yardi CRM
Lead Generation
Referral Networks
Community Partnerships
Customer-focused
Microsoft Word
Microsoft Excel
Strategic Planning
Criminal Reference Check
AI tools
Digital platforms
Consultative approach

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