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Added 1 month ago
Analyst, Project Controls
Aecon
Toronto, ON
Reporting to the Director of Project Controls (or designate), the Project Controls Analyst will be responsible for providing project controls support to ongoing projects and supporting the…
Added 4 months ago
M
Junior Program Control Analyst
MDA
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- Full-time
We’re on the hunt for a Junior Program Control Analyst on our Satellite systems team at our Montreal office.
Added 3 months ago
AP
Financial Analyst
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- Full-time
Join APMC and help build a responsible, innovative, and resilient future for Alberta - one decision, one project, one partnership at a time.
Added 3 months ago
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Java Full Stack Developer - Assistant Vice President
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Remote, Canada
- Full-time
- Remote
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 2 months ago
Analyst Sustainability Strategy
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Senior SAP FICO Analyst
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Toronto, ON
- Full-time
Adhere to Spin Master IT Project methodology and change control policies
Added 3 months ago
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Sr. Analyst, Energy Markets
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Calgary, Alberta · Edmonton, Alberta
- Full-time
The Senior Analyst, Energy Markets provides expert analysis and market insight to support Capital Power’s investment, asset management, commercial, and trading decisions. This role is…
Added 3 months ago
RJ
Business Analyst - 12 Month Contract
Raymond James
Vancouver, British Columbia
- Full-time
As a Business Analyst within the Raymond James Project Management Office, you will support a diverse portfolio of strategic, technical, and regulatory initiatives across multiple business…
Added 1 month ago
Scheduler - Nuclear
Kiewit
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Added 1 month ago
Finance Analyst - Western Canada District
Kiewit
Burnaby, BC
…to work together to improve schedule, track design progress, control costs and minimize risk. We work with a focus on safe, cost effective, innovate designs, and development of the best…
Added 4 months ago
C
Application Support Intermediate Analyst - Officer
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Remote, Canada
- Full-time
- Remote
The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 4 months ago
Systems Analyst
Price Industries Limited
Winnipeg, Manitoba
…in supplying air distribution, critical controls, and noise control…
Added 2 months ago
GB
Western Canada Machinery & Equipment Appraiser/Analyst
Gordon Brothers
Remote, Canada
- Full-time
- Remote
Our ideal candidate will be located in Western Canada (British Columbia / Alberta area). The Analyst/Appraiser is responsible for managing all aspects of preparing valuations, will interact…
Added 4 months ago
B&
Project Control Cost & Schedule Analyst (Nuclear)
Black & McDonald Limited
Pickering, Ontario
- Full-time
The Project Controls Cost and Schedule Analyst will be located in Pickering and typically reports directly to the Project Controls Director. The Project Controls Cost and Schedule Analyst…
Added 4 months ago
GC
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, Ontario
- $100,000 to $130,000 CAD / year
You will contribute to solution design and proposals, and own a disproportionate share of what determines whether a project is scoped correctly and delivers on time.
Added 4 months ago
C
Lead .Net Software Developer
Citi
Remote, Canada
- Full-time
- Remote
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 4 months ago
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Senior Application Support Engineer - Assistant Vice President
Citi
Remote, Canada
- Full-time
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The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 4 months ago
Security Analyst (14 month Term)
Payments Canada
Ottawa, Ontario · Toronto, Ontario
Attend various meetings (e.g. daily problem change control meetings, project meetings) as a representative of the Security team.
Added 4 months ago
S
Senior Risk Analyst
Stantec
Markham, ON
- Full-time
…risk management and controls/management functions including project management, change control, planning & scheduling, cost & commercial management, and…
Added 4 months ago
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Senior Geographic Information System Analyst
ADGA Group Consultants Inc
Ottawa, Ontario
- $80 to $120 CAD / hour
- Contract
…agencies through embedded teams, advisory services, and full project execution, applying deep operational expertise and innovation to strengthen national safety, resilience, and…
Added 4 months ago
Project Controls Analyst
WSP
Ottawa, Ontario
The Project Control Analyst supports the execution of project activities, including Financial Management, project management, and monthly reporting. As a member of the Transportation group,…
Added 4 months ago
C
Sr. Analyst Operational Technology- Bilingual
Chartwell
Mississauga, Ontario
- Full-time
The Senior Analyst prioritizes work in alignment with Chartwell’s service standards of Safety, Respect, Efficiency, and WOW, and operates in accordance with Chartwell’s internal control…
Added 2 months ago
MC
AI Governance Analyst
MCI Careers
Canada
- Other
We are seeking an analytical and detail-oriented AI Governance Analyst to help establish, maintain, and strengthen governance frameworks that support the responsible, secure, and compliant…
Added 2 months ago
MC
Senior AI Operations Analyst
MCI Careers
Canada
- Other
We are seeking a Senior AI Operations Analyst to lead operational oversight, performance analysis, and continuous improvement activities across AI-powered products, services, and platforms.…
Added 4 months ago
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Senior Land Analyst
Canada West Land
Calgary, Alberta
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Responsible for quality control throughout the project

Chartwell

Sr. Analyst Operational Technology- Bilingual

7070 Derrycrest Drive, Mississauga, ON, L5W 0G5, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5–7 years of progressive, relevant experience in Information Technology Services or end‑user support within an environment of comparable complexity.
Posting language: English
Posted: Jun 12, 2026

Original job description

The Opportunity

The Senior Analyst, Operational Technology is responsible for supporting all Information Technology Services (ITS)–governed Operational Technology systems, providing both technical and business process support to the Chartwell computing community. This role is driven by a strong customer service mindset and a commitment to enabling Chartwell residences to spend minimal time on systems and administrative processes, allowing them to focus on what matters most - delivering exceptional care to residents and their families.

The Senior Analyst prioritizes work in alignment with Chartwell’s service standards of Safety, Respect, Efficiency, and WOW, and operates in accordance with Chartwell’s internal control standards, policies, and procedures to safeguard sensitive personal health and financial information.

Within the Operational Technology domain, the Senior Analyst supports the procurement, configuration, optimization, and ongoing support of Chartwell’s operational systems, including telecommunications, emergency help call systems, access control systems, and security camera systems. The role works closely with the internal Service Desk, broader IT teams, vendors, and business subject matter experts to ensure the reliable and secure operation of all Operational Technology platforms.

Key responsibilities include configuring and supporting voicemail, standardized call flows and auto attendants, PBX/VoIP communication systems, video conferencing environments, and other integrated systems at both the corporate and residence level. The Senior Analyst maintains strong familiarity with systems integrated with telephony - particularly emergency response and nurse call systems - and ensures all solutions adhere to documented Chartwell standards and IT policies.

Key Accountabilities

Based on Chartwell’s business plan and corporate goals, the Senior Analyst, Operational Technology will be responsible for:

Service Delivery & Incident Management

Manage assigned incidents and service requests through a formalized incident management system, ensuring timely resolution and proper documentation in accordance with established IT standards and procedures
Participate in rotational standby/on‑call support to ensure continuity of service and operational availability
Adhere to IT general controls and documentation standards, actively supporting compliance reporting and disciplined incident management practices

Operational Technology & Telecommunications Support

Support telecommunications infrastructure and associated software, including traditional and VoIP PBXs, DECT wireless infrastructure, contact center solutions, call management systems, voicemail, secure messaging, collaboration tools, and interactive voice response systems
Support all integrated voice and life‑safety systems, including public address, emergency help call / nurse call systems, access control, security cameras, elevators, and related integrated technologies
Support voice and fax communication services, including analog, digital, and SIP‑based services, along with related software, appliance‑based, and middleware components
Coordinate activities with third‑party vendors and consultants, including sourcing replacement or refurbished components where required to support legacy systems

Continuous Improvement & Cost Management

Proactively identify opportunities to improve operational efficiency, service quality, and system reliability, bringing forward recommendations to the Manager, Technical Support
Review and validate telecommunications‑related costs charged to properties, ensuring accuracy and identifying potential cost‑savings opportunities
Stay current with emerging technologies and industry trends relevant to operational technology and telecommunications

Project, Audit & Change Support

Provide support for the implementation of new systems and business process transformation initiatives, including configuration, testing, and post‑go‑live support
Participate in, or provide data and technical input for, internal and external audits as required, ensuring alignment with Chartwell’s compliance and control frameworks

Leadership, Customer Experience & Professional Practice

Provide direct technical support to front‑line personnel and mentor or train junior team members as required
Apply a “lens of the customer” approach in all interactions, connecting service excellence to resident satisfaction, employee engagement, and occupancy and revenue outcomes
Demonstrate a personal commitment to service excellence by adopting behaviors that improve customer experience and operational outcomes across Chartwell’s communities

Other

Perform other duties as assigned in support of Information Technology Services and Chartwell’s operational objectives

Qualifications

Experience

Minimum 5–7 years of progressive, relevant experience in Information Technology Services or end‑user support within an environment of comparable complexity.
Direct experience supporting end users in enterprise or multi‑site environments.
Experience in the following areas is strongly preferred:
- Service Management & Platforms: ServiceNow, Yardi, Jira
- Unified Communications / Contact Centre: Cisco CUCM, Webex, Webex Contact Center (WxCC)
- Fax Server & Call Recording: XMedius, 2Ring, Calabrio
- Legacy Phone Systems: Avaya IP Office, Toshiba Strata, Panasonic, Mitel, NEC (or similar)
- Emergency & Nurse Call Systems: SARA, Civica/Momentum, Paradox, miAlert, Tunstall, Mircom (or similar)
- Mobile & DECT Solutions: Apple iPhone; Avaya IP‑DECT, Panasonic, EnGenius DuraFon, Spectralink, NEC, Ascom (or similar)
- Telephony Services: SIP Trunking, PRIs, DIDs, POTS
Experience within the healthcare industry is considered an asset.
Project‑related certification (e.g., PMP) is an asset.

Skills & Abilities

Strong analytical and problem‑solving skills.
Self‑motivated, creative, and innovative, with the ability to maximize available resources.
Quick learner with a curious and inquisitive mindset.
Excellent interpersonal skills with a strong client‑service orientation.
Solid IT technical foundation supported by a clear understanding of business processes.
High attention to detail.
Proven ability to produce thorough, clear, and accurate incident and technical documentation.
Strong oral and written communication skills.
Bilingual (English and French) preferred.

Special Requirements

Successful criminal background check.
Ability to travel occasionally to properties across Ontario, and as required to British Columbia, Alberta, and Quebec.
Willingness and ability to work outside of normal business hours, as required.

#INDCOR

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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More about this job

Responsibilities

The Senior Analyst supports ITS-governed Operational Technology systems, including telecommunications, emergency call, and security systems. They manage incidents, coordinate with vendors, and ensure the reliable operation of voice and life-safety platforms across residences.

Requirements

Requires 5-7 years of progressive IT experience in enterprise or multi-site environments, preferably within healthcare. Proficiency in Unified Communications, ServiceNow, and various legacy phone systems is strongly preferred, along with bilingualism in English and French.

Skills

Operational Technology Support
Telecommunications
VoIP
Incident Management
Unified Communications
Network Configuration
Customer Service
Technical Documentation
Vendor Management
Bilingual English and French
Emergency Call Systems
Access Control Systems
Security Camera Systems
Analytical Problem Solving
ServiceNow
Cisco CUCM

Visa sponsorship

Not detected in the job text

Keywords

Operational Technology
Telecommunications
VoIP
PBX
SIP Trunking
Cisco CUCM
Webex
ServiceNow
Yardi
Jira
XMedius
Calabrio
Avaya IP Office
SARA
Nurse Call Systems
Access Control
Security Cameras
PMP
Incident Management
Healthcare IT
DECT
Contact Center
Life-Safety Systems
Bilingual

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