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Added 22 mins ago
VC
Project Manager II
Vancouver Coastal Health
Richmond, BC
- $55.27 to $79.45 CAD / hour
- Full-time
Reporting to the Project Director or Steering Committee, the Project Manager leads and directs all aspects of assigned projects for designated programs/services within a Community of Care…
Added 9 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 9 hours ago
HM
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 10 hours ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Added 12 hours ago
MU
Annual Giving Officer (Phonathon)
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Reporting to the Associate Director, Annual Giving, the Annual Giving Officer (Phonathon) will participate in the development, evaluation and implementation of comprehensive strategies for…
Added 16 hours ago
WB
Advanced Electrical
Whistler Blackcomb
Whistler, BC
- Temporary
Emphasis on proficiency, instruction, and leadership in lift maintenance and mountain operations.
Added 21 hours ago
Advanced Electrical
Vail Resorts
Whistler, BC
Emphasis on proficiency, instruction, and leadership in lift maintenance and mountain operations.
Added 23 hours ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Industries Conseils (SIC) is seeking an experienced Director of Operations to oversee workforce managem
Added 1 day ago
SW
Administration and Events Coordinator *email to apply*
Sport Wood Buffalo Association
Fort McMurray, AB
- Full-time
You will work directly with the Executive Director and provide administrative and operational coordination for all SWBA management staff. You will have full visibility into everything the…
Added 1 day ago
Senior Resource Manager
BIMM
Toronto, ON
Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing…
Added 1 day ago
Senior AI Applied Value Architect
Celonis
Canada
…business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship. Flawless English communication with commanding executive…
Added 1 day ago
Applied AI Value Architect
Celonis
Canada
…business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship. Flawless English communication with commanding executive…
Added 1 day ago
LK
Interim Director, Human Resources
LHH Knightsbridge
Calgary, AB
- Contract
Our client is a Canadian retail organization with a global footprint. They are urgently seeking an Interim Director of Human Resources to bridge the gap until a permanent candidate is…
Added 1 day ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
You'll ensure HR policy and collective agreements are applied consistently, partner closely with Operations leaders on site-level workforce priorities, and identify people and labour risks…
Added 1 day ago
NT
Records Management Clerk
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…can affect NTPC's ability to perform safely, plan and execute Operations and Maintenance functions, and manage the Capital Plan. Government Legislation and Regulations govern public access,…
Added 1 day ago
CH
Assistant Clinic Director – Management Track
CARESPACE Health+Wellness
Cambridge, ON
- Full-time
…creates the next opportunity. We currently have 4 Assistant Director openings because recent new clinic openings created internal…
Added 1 day ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Reporting to the Director of Operations & Human Resources and working collaboratively with the Human
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Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Chief of Operations to provide executive leadership for the agency’s internal operations and serve as a key advisor to the Commissioner…
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Assistant Director, Special Compensation Fund/State Program Administrator Manager Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Assistant Director, Special Compensation Fund
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JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
JUST HR has been engaged to recruit a Director of Total Rewards for our publicly traded global client. We are seeking an exceptional leader to join the Human Resources Leadership team. This…
Added 1 day ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
Reporting to the Associate Director, Strategy and Partnerships, the Manager, Operations and Impact leads a shared team of operations, finance, and communications staff serving CHI and W21C,…
Added 1 day ago
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Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
Reporting to the Executive Director, the Child Care Manager will be involved in the centre from its early development, helping to establish the programming, operations, relationships, and…
Added 1 day ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Clinical Placement Operations Manager will manage the day-to-day operations of the clinical education portion of the MPT Program. The incumbent will ensure clinical placement…
Added 1 day ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Clinical Placement Operations Manager will manage the day-to-day operations of the clinical education portion of the MPT Program. The incumbent will ensure clinical placement…
Added 1 day ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Human Resources Manager is responsible for managing the day-to-day human resources operations of the Department of Family Practice and ensuring effective, consistent, and compliant HR…

Chartwell Retirement Residences

Manager HCM Applications Support

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Oct 29, 2026

Original job description

The Opportunity

Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of the organization’s Oracle HCM Cloud footprint and related HR systems.

The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements.

The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed. This role will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

The Manager, HCM Operations Support will be:

a strong operational leader focused on service stability, responsiveness, and issue resolution
a collaborative business partner who works closely with functional teams to support day-to-day operations
a hands-on manager who can guide the team through production issues, escalations, and support priorities
a pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
an effective manager of vendor support relationships, service commitments, and escalations
a leader who fosters accountability, teamwork, and continuous improvement within the support function

Roles and responsibilities:

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and Stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization’s ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

Qualifications:

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules, and business processes.
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

Apply About employer

More about this job

Responsibilities

Lead operational support and service delivery for Oracle HCM Cloud and related HR systems, managing incidents, service requests, escalations, releases, and vendor support. Lead the support team, improve system stability through root cause analysis, and maintain operational documentation, access controls, audit readiness, and alignment with business needs.

Requirements

Requires a university degree in Computer Science or a related field and at least six years of progressive Information Systems experience supporting Oracle HCM applications, including recent leadership or management experience. Candidates should have strong Oracle HCM Cloud, HR and payroll process, production support, incident management, vendor coordination, security, and people leadership experience; ITIL certification and bilingual English and functional French are assets.

Skills

Oracle HCM Cloud
Production Support
Incident Management
Service Delivery
Root Cause Analysis
Vendor Management
Release Coordination
Patch Management
Testing Coordination
Security Administration
User Access Reviews
Segregation Of Duties
HCM Extracts
HDL And Data Loads
BI Publisher
Fast Formulas

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
Human Capital Management
HR Systems
Payroll
Benefits
ITIL
Incident Management
Service Requests
Production Support
Service Delivery
Ticket Management
Root Cause Analysis
Oracle Support
Vendor Management
Quarterly Releases
Patch Management
Operational Readiness
Testing
Security Administration
Access Reviews
Segregation Of Duties
HCM Extracts
HDL
Data Loads
BI Publisher
Fast Formulas
Audit Controls
Compliance
Change Management

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