Jobs in Canada

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Added 52 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 1 hour ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 4 hours ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
Forecast sales and payroll with District Manager to drive store results.
Added 5 hours ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 5 hours ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 5 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
…wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do…
Added 6 hours ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 7 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
…wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do…
Added 7 hours ago
TC
Supervisor, Payroll
The Corporation of the City of Sarnia
Sarnia, ON
- $85,940.4 to $108,781.4 CAD / year
- Full-time
This position oversees payroll processing, year-end reporting, pension administration, statutory and third-party remittances, payroll audits, internal controls, budgeting, and financial…
Added 7 hours ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
…increasing awareness of the effects of hearing loss and the benefits of hearing…
Added 7 hours ago
TC
Restaurant Management | General Manager | Assistant General Manager
The Canadian Brewhouse
Oakville, ON
- Full-time
Assistant General Manager Role Responsibilities:
Added 7 hours ago
VC
Total Rewards Specialist - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
Establishes employee benefits eligibility, coverage, effective dates and payroll premium deduction set-up in accordance with union contracts and benefit policy agreements and ensures all…
Added 7 hours ago
C|
Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
Partner with Finance on employee status changes, payroll inputs, compensation, benefits administration, and related documentation.
Added 7 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 7 hours ago
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
Demant Group
Toronto, ON
…increasing awareness of the effects of hearing loss and the benefits of hearing…
Added 8 hours ago
RH
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
- Full-time
…benefit packages, including the Municipal Pension Plan (MPP). The Payroll & Benefits Support position is part of RainCity’s Human Resources Centre of Excellence (COE), working closely with…
Added 8 hours ago
L
After-Hours Coordinator
LMSCL
Vancouver, BC
- Full-time
Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
Added 8 hours ago
CG
Branch Administrator (Part-time)
Consolidated Gypsum Supply Ltd.
Calgary, AB
- Part-time
Participate in and record minutes for Branch Manager meetings
Added 8 hours ago
DG
Payroll Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Dilawri Group of Companies – BC Region is currently seeking a Payroll Coordinator to join our Regional Payroll team in British Columbia. Reporting to the Regional Payroll & Benefits…
Added 8 hours ago
L
Finance Assistant
LMSCL
Vancouver, BC
- Full-time
Must have legal status to work in Canada with no restrictions of work hours
Added 8 hours ago
Senior Payroll Specialist
Primacorp Ventures Inc
New Westminster, BC
Work Model: Hybrid (2–3 days per week in-office) · Work-Life Balance: Flexible hybrid work arrangement (2–3 days per week at our New Westminster Head Office) alongside generous Paid Time Off (PTO)
Added 9 hours ago
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
…benefit packages, including the Municipal Pension Plan (MPP). The Payroll & Benefits Support position is part of RainCity’s Human Resources Centre of Excellence (COE), working closely with…
Added 9 hours ago
R
Pension, Benefits & Leave Specialist
Ryerson
Brampton, ON
- Full-time
As a Pension and Benefits Specialist at Ryerson, you will be responsible for providing pension, benefits and leave of absence support to our 225 employees in 7 locations across Canada. This…
Added 9 hours ago
TC
Restaurant Management | General Manager | Assistant General Manager
The Canadian Brewhouse
Oakville, ON
- $68,000 to $73,000 CAD / year
- Full-time
Assistant General Manager Role Responsibilities:
Added 9 hours ago
NR
Human Resources Advisor
Northview Residential REIT
Calgary, AB
- Full-time
We are looking for a Human Resource Advisor to join our Corporate-HR/Payroll team in Calgary, AB. Reporting to the Manager, Human Resource, you will be Providing practical HR support and…

Chartwell Retirement Residences

Manager HCM Applications Support

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Oct 29, 2026

Original job description

The Opportunity

Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of the organization’s Oracle HCM Cloud footprint and related HR systems.

The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements.

The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed. This role will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

The Manager, HCM Operations Support will be:

a strong operational leader focused on service stability, responsiveness, and issue resolution
a collaborative business partner who works closely with functional teams to support day-to-day operations
a hands-on manager who can guide the team through production issues, escalations, and support priorities
a pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
an effective manager of vendor support relationships, service commitments, and escalations
a leader who fosters accountability, teamwork, and continuous improvement within the support function

Roles and responsibilities:

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and Stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization’s ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

Qualifications:

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules, and business processes.
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead operational support and service delivery for Oracle HCM Cloud and related HR systems, managing incidents, service requests, escalations, releases, and vendor support. Lead the support team, improve system stability through root cause analysis, and maintain operational documentation, access controls, audit readiness, and alignment with business needs.

Requirements

Requires a university degree in Computer Science or a related field and at least six years of progressive Information Systems experience supporting Oracle HCM applications, including recent leadership or management experience. Candidates should have strong Oracle HCM Cloud, HR and payroll process, production support, incident management, vendor coordination, security, and people leadership experience; ITIL certification and bilingual English and functional French are assets.

Skills

Oracle HCM Cloud
Production Support
Incident Management
Service Delivery
Root Cause Analysis
Vendor Management
Release Coordination
Patch Management
Testing Coordination
Security Administration
User Access Reviews
Segregation Of Duties
HCM Extracts
HDL And Data Loads
BI Publisher
Fast Formulas

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
Human Capital Management
HR Systems
Payroll
Benefits
ITIL
Incident Management
Service Requests
Production Support
Service Delivery
Ticket Management
Root Cause Analysis
Oracle Support
Vendor Management
Quarterly Releases
Patch Management
Operational Readiness
Testing
Security Administration
Access Reviews
Segregation Of Duties
HCM Extracts
HDL
Data Loads
BI Publisher
Fast Formulas
Audit Controls
Compliance
Change Management

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Work requirements

Jobs in Canada