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Added 5 mins ago
S
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
…are a multidisciplinary group of data scientists, engineers, product managers, and analysts who design, develop, and deliver high-impact, scalable AI/ML solutions that are transforming how…
Added 5 mins ago
LA
Social Media Manager, Quo Beauty - 12 Month Contract
Loblaw Agency
Toronto, ON
- Full-time
Do you have a passion for beauty, culture, and creating engaging social experiences? The Social Media Manager, QUO Beauty is a key member of the QUO Beauty team, responsible for bringing…
Added 5 mins ago
QM
Senior Analyst, Capital Markets Operations
Quantum Management Services Ltd.
Toronto, ON
- $40 CAD / hour
- Contract
- Minimum 3 years of relevant experience in Capital Markets Operations, Middle Office, Trade Support or Settlements, preferably within a large financial institution, asset manager or…
Added 5 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
This hands-on leadership role brings people, service and operations together to create memorable guest experiences, grow the business and build strong teams. The Director will help shape…
Added 5 mins ago
S
Manager Grocery - FreshCo Winkler
Sobeys
Winkler, MB
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 5 mins ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
Build strong product knowledge to provide styling advice and recommend add-on products.
Added 5 mins ago
LC
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Woodstock, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 5 mins ago
AC
Food Service Supervisor- Tim Hortons TRU
Aramark Canada
Kamloops, BC
- Full-time
The Tim Hortons Supervisor is responsible for overseeing the daily operations of the Tim Hortons location at Thompson Rivers University, ensuring exceptional customer service, efficent cost…
Added 5 mins ago
TS
Part Time Store Associate View Royal - 32 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 5 mins ago
R-
Assistant Store Manager - Oshawa Centre
RCL - Reitmans Canada Ltd/Ltée
Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 5 mins ago
S
Grocery - Manager Grocery
Sobeys
Ottawa, ON · Nepean, ON
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 5 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
London, ON
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 5 mins ago
SA
Automotive Finance Manager
Shift Auto Group
Halifax, NS
- Full-time
We're looking for an experienced, customer-focused Finance Manager to join our team and play an important role in our continued success.
Added 6 mins ago
Salt+Ash - Sous Chef
The Armour Group Limited
Halifax, NS
Overseeing daily kitchen operations, ensuring food is prepared and presented to the highest standards;
Added 6 mins ago
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Payment Analyst - GA
RBC
Toronto, ON
- Full-time
As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point…
Added 6 mins ago
UO
Banquet Houseperson - Sage Catering (Auxiliary)
University of British Columbia
Vancouver, BC
- $26.97 to $28.28 CAD / hour
- Part-time
Full Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community Services
Added 6 mins ago
T
Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Manager, Compliance Monitoring & Testing is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 6 mins ago
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Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management Inc. (TDAM) is a North American investment manager offering progressive investment solutions to investors globally. For over two decades, TDAM established competitive…
Added 6 mins ago
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Customer Experience Associate
TD
Red Deer, AB
- Part-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 21 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 21 mins ago
A
Global Brand GTM Operations Manager
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North Vancouver, BC
- Full-time
As the Global Brand GTM Operations manager, you support the Go-To-Market (GTM) operations across the Brand function, helping bring our global Brand priorities to market by connecting teams,…
Added 21 mins ago
CT
Manager, Analytics Engineering
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a hands-on, strategic Manager, Analytics Engineering to lead the modernization of enterprise data platforms from Hadoop to Microsoft Azure. A core mandate is to build…
Added 21 mins ago
B
Digital Product Owner
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value. Researches, investigates, selects…
Added 21 mins ago
A
Warranty Manager
Airbus
Fort Erie, ON
- Full-time
The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns…
Added 21 mins ago
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Guest Service Representative (Full Time)
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Calgary, AB
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Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.

Chartwell Retirement Residences

Manager HCM Applications Support

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Oct 29, 2026

Original job description

The Opportunity

Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of the organization’s Oracle HCM Cloud footprint and related HR systems.

The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements.

The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed. This role will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

The Manager, HCM Operations Support will be:

a strong operational leader focused on service stability, responsiveness, and issue resolution
a collaborative business partner who works closely with functional teams to support day-to-day operations
a hands-on manager who can guide the team through production issues, escalations, and support priorities
a pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
an effective manager of vendor support relationships, service commitments, and escalations
a leader who fosters accountability, teamwork, and continuous improvement within the support function

Roles and responsibilities:

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and Stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization’s ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

Qualifications:

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules, and business processes.
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

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More about this job

Responsibilities

Lead operational support and service delivery for Oracle HCM Cloud and related HR systems, managing incidents, service requests, escalations, releases, and vendor support. Lead the support team, improve system stability through root cause analysis, and maintain operational documentation, access controls, audit readiness, and alignment with business needs.

Requirements

Requires a university degree in Computer Science or a related field and at least six years of progressive Information Systems experience supporting Oracle HCM applications, including recent leadership or management experience. Candidates should have strong Oracle HCM Cloud, HR and payroll process, production support, incident management, vendor coordination, security, and people leadership experience; ITIL certification and bilingual English and functional French are assets.

Skills

Oracle HCM Cloud
Production Support
Incident Management
Service Delivery
Root Cause Analysis
Vendor Management
Release Coordination
Patch Management
Testing Coordination
Security Administration
User Access Reviews
Segregation Of Duties
HCM Extracts
HDL And Data Loads
BI Publisher
Fast Formulas

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
Human Capital Management
HR Systems
Payroll
Benefits
ITIL
Incident Management
Service Requests
Production Support
Service Delivery
Ticket Management
Root Cause Analysis
Oracle Support
Vendor Management
Quarterly Releases
Patch Management
Operational Readiness
Testing
Security Administration
Access Reviews
Segregation Of Duties
HCM Extracts
HDL
Data Loads
BI Publisher
Fast Formulas
Audit Controls
Compliance
Change Management

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