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Added 12 mins ago
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- Full-time
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Chartwell Retirement Residences

Senior System Administrator ERP (Yardi)

Mississauga, ON, Canada

$115,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Opportunity:

Reporting to the Director Information Systems, ERP this role will provide business process and technical support in the configuration and management of Chartwell’s ERP portfolio. They will ensure that our systems function as expected and meet end-users needs. The incumbent will be a strong and valued business partner to the Care, Finance and Accounting teams and the Business owners of our various ERP applications. Act as the primary technical and business support resource for the Yardi Maintenance IQ platform, including system administration, configuration, deployment of enhancements, user support, issue resolution, and ongoing optimization of maintenance management processes. The portfolio includes but is not limited to.

Seniors Housing
General Ledger
Accounts Payable
Accounts Receivable
Asset Management
Point of Sale/Restaurant Management Systems
Customer Relationship Manager
Resident & Unit Management
Electronic Health Record
Reporting & Analytics
Maintenance IQ

The Senior Systems Administrator, ERP is a trusted and valued resource for all Chartwell ERP end-users and possesses a superior customer service mindset. Equally important is their strict adherence to IT general controls and Chartwell policies and procedures. They will deliver support to end users in the organization about how to use ERP software efficiently and effectively fulfilling business objectives. This includes troubleshooting of ERP software issues raised by internal users from key business units.

Key Activities:

The Senior System Administrator, ERP must.

Provide technical help, support, and management of the incident and request workflow for all ERP systems, ensuring best practices are being followed.
Review, troubleshoot, resolve and/or escalate system errors and issues to the system vendor when necessary.
Assist in development of standard reports for ongoing customer needs.
Support the organization's Yardi Elevate roadmap by contributing to the implementation, optimization, and ongoing support of Voyager 8 modules and associated platform capabilities.
Follow strict adherence to documentation standards for all incidents.
Follow strict adherence to all IT general controls, supporting compliance reporting and directly participating in a disciplined incident management framework.
Follow IT Service Management and Asset Management best practices, following operating procedures, adhering to standards of quality (process and product)
Develop SOP's and documentation and ensure existing documentation is up to date and organized.
Participate in rotational standby/on-call duties as needed.
Perform administrative tasks as required.
Stay abreast of emerging technologies.
Collaborate with business stakeholders to identify opportunities where automation, workflow improvements, and system capabilities can be leveraged to streamline, simplify, and improve operational processes and user experience.
Provide guidance and assistance to System Administrators, ERP.

Skills & Abilities:

Proven knowledge in SQL scripting.
Proven knowledge of and experience with ERP software and database structure.
Manage application maintenance (coordinating patching, patching cycles, maintenance downtime, performance with ERP software) and administration tasks.
Experience supporting, administering, or implementing Yardi Maintenance IQ or similar computerized maintenance management systems (CMMS) is considered an asset.
Ability to collaborate with internal stakeholders to provide support for applications and implementation / enhancement projects.
Demonstrated ability to identify business process improvement opportunities and leverage system functionality, integrations, and automation tools to drive operational efficiencies.
Manage all Service Requests (SR) related to ERP applications.
Provide ongoing support and troubleshooting, root cause analysis, and problem management.
Excellent creative and analytical skills
The ability to work independently, to be proactive and self-sufficient.
Effective communication skills that include strong written, oral and presentation abilities.
Self-motivated, creative and innovative with the resources at hand.
Strong team player.
Bilingualism (English / Functional French) is an asset.

Qualifications:

Experience:

5+ years progressive Information Systems experience working with ERP implementations and support.
5+ Years of experience in the seniors housing, health care or real estate sector and/or multi-site enterprise is considered an asset.
Experience with Yard ERP software is considered an asset.
Full cycle accounting experience is considered and asset.
A working knowledge of Customer Relationship Management processes is considered and asset.

Education:

College or University degree in Computer Science, Management Information Systems, Software Administration or equivalent.
ITIL certification or applied knowledge is considered an asset.

Special Requirements

Availability to work non-standard hours and be flexible concerning workdays.
Irregular work hours required during peak deliverable periods.
Occasional travel to corporate offices and/or residence locations.

Direct Reports

None

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More about this job

Responsibilities

Administer and support Chartwell’s ERP portfolio, with a primary focus on Yardi Maintenance IQ and Voyager 8, including configuration, user support, incident resolution, maintenance, and optimization. Maintain IT controls and documentation, support reporting and process improvements, and collaborate with business stakeholders and other system administrators.

Requirements

Requires a college or university degree in computer science, management information systems, software administration, or an equivalent field, along with at least five years of progressive information systems experience supporting and implementing ERP systems. Candidates should have SQL scripting and ERP database knowledge; experience in seniors housing, health care, real estate, Yardi, accounting, or CRM processes is an asset.

Skills

SQL Scripting
ERP Administration
Yardi
Yardi Maintenance IQ
Yardi Voyager 8
Database Structure
Incident Management
Troubleshooting
Root Cause Analysis
IT General Controls
IT Service Management
Asset Management
Application Maintenance
Report Development
Process Improvement
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

ERP
Yardi
Yardi Maintenance IQ
Yardi Voyager 8
SQL Scripting
Database Structure
Seniors Housing
Health Care
Real Estate
General Ledger
Accounts Payable
Accounts Receivable
Asset Management
Point Of Sale
Restaurant Management Systems
Electronic Health Records
Reporting And Analytics
IT General Controls
IT Service Management
Incident Management
Service Requests
Root Cause Analysis
Problem Management
ITIL
Application Maintenance
Patch Management
Process Improvement
Automation

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